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From the business
HelpCentre:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the largest online travel companies and one of the largest e-commerce businesses in Europe. Under its four leading online travel agency brands; eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo; it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. Prime, the first subscription product in the travel sector has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
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The best experience, fast confirmation and sending of reservation codes! I recommend
The entire process was good. However, we had a day delay which for we asked for a refund from the airline company.
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
Great website to use will use it for more purchases
Easy to navigate great site can't complain... Well recommended
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
EDreams makes booking so easy and prices are among the cheapest
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.
Sincerely,
Customer Care team
Its my first time to use eDreams flights, so l have no enough experience.
DearTsungirirai K.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service"
Payment difficulty due to non acceptability of card
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
Excellent service. When i booked my ticket then after some i received my confirmation. In here my payment is save. I bought one offer.
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
You are crinminal organization that should be shut down and CEO should end up in jail! You are selling to the people insurance, that cannot be claimed back, since you are using chat bots and having non existing customer service! So basically you are waiting for people to give up and stop trying to claim their refund. THIS IS CALLED THEFT AND PEOPLE WHO STEAL FROM OTHER PEOPLE (in this case Edreams stealing from their own customers) SHOULD FACE LEGAL CONSEQUENCES! YOU SHOULD BE ASHAMED!
I went through each of the steps opting for the cheapest flight deal - no luggage, no insurance, no seat selection etc. But then towards the end of all this I was forced to agree to a prime account to get the flight deal that was on display at the beginning. Of course I can cancel the prime account, but cancelling subscriptions can be easily overlooked and then money is wasted for nothing. I would prefer not to have the hassle. I think eDreams needs to make it clear from the onset that the cheapest deal comes with a prime account subscription with them.
Booking is easy, looking forward for flight, then give review
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
It was fast and easy. Thank you for your services! Will definitely use it again
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.
Sincerely,
Customer Care team
I am still waiting for invoice... I wass suppose to receive it on my email
I am Ashka kodnani kubavat. I had a awful experience with edreams.
I booked flights for my grandparents from mumbai to london via Paris, Air France was the website.
I checked plenty of connections but in every connection they had written transit visa is required.
However, for this connection it was written that change of plane, that's it. Nothing else.
It was double the amount from other tickets, which gave me a clue that it's just change of plane and no visa requirements or self transfer written so I went for the booking.
Later I came to know that we need transit visa for that as well.
I requested them so many times to help me with this. But they agreed to change the booking. I talked to the superivor Raj, but he could not help more and gave me a rate of 712 pounds for change in the tickets. I had already paid 2900 approx for the booking for 3 people.
Later he told me to check them in app and book ahead.
I did check on the app the same dates and that showed me 457 pounds.
There was a discrepancy in their prices by phone and by app.
I booked from the app and I got a confirmation email that it's being resolved, however after sometime the app stopped showing the update.
Hence I called them again but they mentioned that they have not received my change of flight request.
What a fraud they are. I sent them all the screenshots as a proof.
I requested again for the change from my app, but again they could not confirm the same.
Now they tell me to wait for their technical team call.
Horrible service,
Frauding people with keeping tickets as change of plane. And the app does not do the work or give them any intimation.
Also, the prices on app and their phone is different as if people are putting the extra money in their pockets.
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.
Sincerely,
Customer Care team
Thank you for service. I've to remarks:
1. I can't manage my booking and may be it's issue of Opera browser;
2. Nino is my wife which for I've bought ticket to Geneva and my name is Vakhtang Lomjaria which was in correspondence and than replaced by Nino mistakenly by you. Thank you.
I've also question. While I'm making deals during prime membership. Will they remain after expiration or cancelation after free trail?
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
Clear pricing and quick turn around made booking straightforward
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
My account was involved in a fraud from your agency. I received a debit of R******* from my account to your agency that I didn't issue nor approved. I emailed your agency seeking for an explanation but never received any.
Easy to access and very informative, there are more features to select.
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team