Overview
eDreams has a rating of 4 stars from 11,071 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, flight ticket and next time. eDreams ranks 1st among Travel Deals sites.
After checking ma y websites and comparing, edreams was the best and one of the easiest
Rasche Durchführung aller Buchungswünsche.
Freuen uns auf die Reise!
Bad customer service from India. Took FOREVER to make simple change in trip date! Will never book again.
If your travel is following your original plan then you might be OKAY. But as soon as there is a small change your will be LOST… EDREAMS will make you feel you are dealing with SCAM AND FRAUD. The customer service of edreams is almost impossible to contact. The chat robot is absolute waste of time. If you manage to 'crack' their system and are able to talk to an agent you will find out that they cannot help you, inform you incorrect and only delay finding a solution.
Due to non-responsive service team of edreams my flight was cancelled. Edreams blamed the airline for not receiving the refund of 1000eur. It took me 10months and many many mails & calls, and only after negative reviews on TRUSTPILOT I get confirmation that the airline had authorized the refund. On December 15 2022 I received the good news that the refund would be on my account in max 7 days. In-line with many many broken promises also this time NO REFUND.
Now the SCAM and fraudulent behavior continues again….I complained edreams about the missing refund (you can in fact only do this my posting a negative review on TRUSTPILOT). Their standard reply is we start the refund process for you…it will take minimum 30days to receive feedback of the airline……EDREAMS has already received the refund!
I bet EDREAMS "earns" a lot of money by not paying back refunds. People simply give up after trying unsuccessfully for long time …. EDREAM act like thieves, fraudulent and until proven otherwise a SCAM.
AVOID THIS COMPANY!
There are many other good and reliable travel agency to use.
I booked flights and hotel to Tahiti from Brisbane. I had to change the flight due to Covid positive PCR test a 4 days prior to travel. EDreams charged me an additional $1040, and rebooked me to a flight. I then kept getting SMS messages saying I needed to board the original flight booking. I went online and after getting no where, rang eDreams to check the rebooking was ok. I was told they had rebooked but that the airline (Air Calin) had cancelled the flight. I was told by eDreams I would get a refund as I could not travel on other dates.
After hearing nothing, I contacted Air Calin in Sydney. They responded the next day and advised the flight was not cancelled but that eDreams had tried to book us on an already booked out flight. Air Calin said as the booking was on eDreams reservation system, they had to do the refund.
EDreams had also failed to notify the hotel - so $2600 for that booking was now nonrefundable. They advised this by email.
So I have now spent over 12 hours, dozens of online 'chat' interactions and spoken to 2 agents. They have said on one occasion, "refund in a few days", and on the other "my booking is non-refundable" - even though they made the booking on a full flight.
EDreams is the worst travel agent experience i have ever had. I have travelled internationally over 80 times and thousands of domestic flights. I am a Lifetime Qantas Gold member - I have travel that much.
DO NOT HAVE ANYTHING TO DO WITH THIS COMPANY. They are a disgrace.
Easy to book
Fast and quick
Great deals
…………………………………………..
Very friendly and helpful. Answered all questions. Conformation was prompt
Negative
I cannot cancel my subscription
I don't require it and I didn't see anything before email
Booking process was very smooth and easy prices was very cheap
Essential information in mails should be clear and less cluttered
Dear David,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
The booking experience was great in terms of price and process.
It was my first time to be buying tickets via edreams and had a good experience.
The flights are cheapest one with promotional discounts, must try
Please send to me the confirmation of booking with the change of passinger Kurt Patrick Andrist. He is a Man not a women. Thank you
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
https://www.edreams.com/travel/support-area/
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https://www.edreams.com/prime/
eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Kateryna,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team