eDreams

Very easy to use. Lots of options. Lots of selections of times.

Good enough to buy the ticket at cheap and fastest way. It was nice

Easy to use and navigate the website, value for money, great reviews

Both Iberia and eDreams have some of the worst customer service I have ever experienced. I had ordered a plane ticket from Paris to Madrid and noticed within 5 minutes of the order that there was a mistake. My computer for whatever reason had switched my name to Jared Paul (my middle name) and not Jared Vigil (my actual name) with the autofill feature. Again, it was within 5 minutes of the purchase so I gave eDreams a call. I was told that they can only change 3 letters and that even my small last name of Vigil would not be allowed to be corrected. I was then told to call Iberia and see if they could do anything about it. Classic shifting the responsibility back and forth onto the other company and leaving the customer getting hit back and forth like a game of tennis. Iberia told me they could do nothing about it but their company would end up penalizing eDreams for not providing a good enough service. I doubt that will actually happen. I ended up calling each company back for a span of two hours probably trying to get this issue resolved. Eventually, I thought for sure my problem would be fixed when eDreams said they would be able to fix my problem if Iberia simply sent them an email saying it was okay to change my name. Apparently a simple email was too much to ask for as I was told Iberia doesn't send any information by email which is a total joke. How would anything get done at the company without using email as a way to convey information? They send flight confirmation emails, so a simple email with a few words saying "yes, you can change the name" doesn't seem like such a crazy ask. But no, just typical garbage customer service on both their ends. I eventually had to cancel my flight and rebook losing out on $90 of airfare for such a silly mistake. If you see these companies when trying to book a flight, turn the other way! They do not care about you whatsoever! #badcustomerservice #europetravel #european #EDreams #Iberia

My first experience witn edreams was very good i will recomender my colleagues as well to join the edreams services.

I still don't understand how much luggage do I have
The overall experience is fine.

It was good and very fast process through Skyscanner app, everything went smoothly.

Variety of service options to choose from and was happy with my choice.

That day I missed a flight and had to reach my destination the same day - I found a ticket in e Dreams and everything flowed smoothly and quickly.

This is my first time booking with eDreams and my first time travelling to Europe, I am looking forward for a good and smooth experience

Subject: Complaint Regarding Airline Ticket Purchase and Uncooperative Refund Process

Dear Kayak Customer Support/eDreams

I am writing to express my extreme dissatisfaction with my recent experience purchasing an airline ticket through Kayak and the subsequent complications I encountered while attempting to cancel my flight and obtain a refund. The frustrating and uncooperative process I have faced has left me deeply disappointed with the level of service provided by your company.

My journey began when I booked a flight through Kayak, trusting that your platform would facilitate a smooth and reliable transaction. To my surprise, I was redirected to a website called eDreams during the booking process. This unexpected transfer of services was not disclosed upfront, and it caused confusion and a lack of transparency regarding my booking.

After making the decision to cancel my flight due to unforeseen circumstances, I followed the necessary steps outlined by eDreams to initiate the cancellation and refund process. Unfortunately, what followed was a series of frustrating experiences and unfulfilled promises. Every time I reached out to eDreams for assistance, they provided vague responses and continually evaded providing a concrete solution to my request.

The lack of responsiveness and the runaround I have received from eDreams has not only wasted a significant amount of my time and effort but has also caused me unnecessary stress and frustration. As a customer, I expected a higher level of support and accountability from both Kayak and eDreams.

I kindly request that Kayak intervene in this matter and assist me in resolving the situation promptly. It is my belief that as the platform through which I initially made the booking, Kayak bears responsibility for ensuring the satisfactory resolution of any issues that arise.

I am hereby requesting the following actions to be taken to address this matter:

1. Facilitate direct communication with a representative from eDreams who possesses the authority to address and resolve my refund request without further delay.

2. Advocate on my behalf to eDreams, ensuring that they honor their refund policy and process my refund in a timely manner.

3. Review and improve the transparency of the booking process, ensuring that customers are fully informed about any third-party involvement and potential complications that may arise.

I trust that Kayak, as a reputable platform, values its customers and is committed to providing excellent service. I sincerely hope that you will take my complaint seriously and work towards resolving this matter promptly. Failing to do so will not only harm your reputation but also discourage potential customers from using your services in the future.

I look forward to a swift and satisfactory resolution to this issue. Thank you for your attention to this matter.

Yours sincerely,
Timothy Grant