eDreams

On February 12,2023, my wife and I purchased airline tickets through the eDreams online booking travel agency. We purchased these tickets for relatives of my wife who live in Hungary and were planning to have them come to the United States in May 2023.

However, one of the relatives had their last name changed due to marriage and this was an error on our part when we were entering the information to purchase the tickets. After we had purchased the tickets which included the cost of seats and luggage, we had realized that we had entered in the incorrect last name.

When I called the eDreams customer service phone number which is *******189, the representative had informed me that due to their policy of only changing three letters of any person's name and because her name was five letters, they couldn't make the adjustment. The same representative then told me that "the best thing to do is to cancel the tickets within the 24-hour grace period, rebook the tickets, and that we would be issued a full refund".

We were able to rebook the tickets within the 24-hour grace period as the representative had suggested. However, we were only issued a partial refund because the cost of the tickets were $3,127.12 and we were only credited $2,515.06 which meant that eDreams kept the remaining $612.06 difference for a slight error.

I strongly recommend that you do not use eDreams as a third-party booking agency because even if you make a mistake, it will cost you dearly.

They are cheaters and fraudulent. I bought what I expected to be just a flight ticket. When I was going to pay with my credit card online, the price increased by 25% at the very last second. Then they asked me to accept the new price which I didn't. They did fraud me as when I pressed the correct button they still charged my credit card and told me that the transaction was completed and finalised. I was furious, but that was only the beginning. The day after, I received an email from the air company which advised that "This booking has been identified as an unauthorised online travel agent (OTA) booking. Unauthorised OTAs have no commercial arrangement with Ryanair, and use "screen scraper" software to mis-sell Ryanair flights in breach of the Terms of Use of the Ryanair website". I tried to contact eDreams but the numbers reported on their websites are all fake! No ways to contact them! I finally tried to cancel the ticket and ask to be refunded as I also paid an insurance. Incredibly, they asked me to fill in a form to be completed with a reference number which I had and with a PIN number which has never been given to me! So I had no chance to fill in the form and ask for reimbursement. Stay away from this trash company! I am also very surprised by Ryanair behaviour. Why do they ask me to go to the airport 90 minutes before? Do they want to sell me a new ticket at the highest price? Please see the email from Ryanair attached.

I had to first ask for my travel documents. I suggest that immediately after payment, the travel documents should be sent too so that the client is well assured of her trip.

I received a mail that my booking is cancelled and I have to apply again, but in message I received my confirmation flight schedule, which is exactly, it makes me worried, regards.

It's not over yet, but so far so good! Booked flight due to upcoming train strikes. May not even need to use my flight ticket, it was ver easy though.saw it online

It was simple to consult the flight offers according to my settings and find the most suitable.

I had to cancel all my flights and ask for a refund with the airlines, as eDreams does not communicate with the flights and does not deliver what it sells about transfer coverages on trips

I booked a vacation on eDreams from Maryland to Miami Florida. This included; flight, hotel, and car. The hotel is the only thing that worked out for me in this booking. The website confirmed the flight was available but on the night before, I couldn't access my boarding pass. I contacted customer service and they let me know the reason I couldn't access my boarding pass was because my husband and I were not on the flight. She proceeded to tell me they will not rebook the flight for me but she could give me a refund. The refund offered was only 25% of the whole bill meaning the hotel cost 75% of all that I paid? I rebook the flight with my own money and get to Miami to find my rental. Car doesn't exist because I arrived a couple of hours later than pick up. And for this part, they are offering no refund. They are not taking any responsibility for their actions. And the call I had with customer service was not helpful as he kept referring me to an email I never received which details how I will not receive a refund. This is daylight robbery, proceed at your own risk.

I was so thankful that I got a plane ticket that is so cheap. Instead I paid 2,420 for Philippine o peso but they deducted 1,912. Amd it really helps for me since I was an applicant for TAIWAN base for being a DOMESTIC HELPER.

Time between 2 flight was only 1hour the first flight make a delay of 15 mins and we were left on the tarmac now in the airport has to go along 2 check point my initial terminal was 2 and 2 days before you changed it for terminal 3 so l miss the other flight from Cairo to Tunisia has to pay a hotel in Cairo for 1night then bought 2 tickets for 500 USD due to your incompetence hope that your good office will make the refund as l am your customer hoping to hear from you thanks

I reserved short return flight in EU region. After few days I was informed that my outbound flight was canceled by airline. I immediately contacted eDreams thru phone. I had trouble finding phone number. I called to their UK office and after 20 minutes of music I finally got someone with really bad English. I think he was Indian. As I called - and waited - they try to contact airline and their response was they cannot reach airline and that they will offer me solution tomorrow. So I called the next day, waited another 30 minutes on the phone listening to the music, and when i finally talked to the representative story from previous day was repeated with one difference that I should call tomorrow at noon. So I called next day and the same story repeats. This time I was on the phone for forty minutes. Quite a phone bill. I arranged return call with them which I never received.

Finally I sorted it out successfully directly with airline.
In my view eDreams stuff forgot about me as soon I finished the call. They newer even try to contact the airline.

STAY AWAY from this SCAM.

Edreams is a money-hungry, shady organisation who will do everything to earn a buck, even if it means walking over your dead body. They might even turn the knife just for fun.

Customer service agents barely speak any English and even if they do understand your issue, there is nothing they can do about it unless it is about you paying Edreams money then they are the first to initiate action.

We need to get our tickets rebooked after Covid cancellations and up until this point (3 months later) they are still saying, we will get back to you in 24-48 hours to resolve the issue, even after chatting with them 4 times and explaining 'that is what you said last time'.

They are quick to point the finger at the airlines and slow to actually come to the part and resolve the issue, if at all. In our case they blamed Emirates but after a quick call from our end found this to be a blatant lie. Yet they are still unwilling to fess up or just pick up the phone and speak with us as we were able to find the answer and are happy to help them do their job.

Extremely frustrating and it has given me an ulcer and sleepless nights as their unwillingness means we are still not able to grieve our parent's loss and be with family after 3 years. Not that they care!

It might look like you will save a buck using them, but don't! It will potentially cost you thousands of dollars and at least that amount of grey hairs. Disgusting and shameful company.

They overcharged me! I clicked on a payment of around 230 CHF, but the next page told me that I have been charged 290 CHF (while the original airlines website had it for 260 CHF). If this is not a credit card fraud, then what is? And apparently, there is nothing I can do about it! After waiting on the queue for more than half an hour, they told me to see if I myself can cancel the tickets from the original airways website, but they will keep their fee of 50 CHF for themselves anyway! I could not do that anyway. Then they told me to "find claim form" and "file a claim" on the website, but there is no such thing as "claim form" or any page or link having "claim" on it. Then I had to wait another half an hour to be told where that "claim" form is! Apparently, I should have known that "We want to hear from you" is universally known to be "claim form"! I have claimed my money back by attaching screenshots of my browser showing that my browser was showing that 230CHF. And yet nothing has happened.

I have made 2 orders: 1. Tel Aviv - Rome and 2. Milan - Tel Aviv. But in my account i can see only the second Milan - Tel Aviv. Please, add the first order Tel Aviv - Rome to my account also. Regards