On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
HelpCentre:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the largest online travel companies and one of the largest e-commerce businesses in Europe. Under its four leading online travel agency brands; eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo; it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. Prime, the first subscription product in the travel sector has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
They made it easy to book, and the price was awesome, i was extremely amazed.
Fue ágil el trámite de la compra del pasaje y luego las notificaciones por e mail
I did book a ticket at a low price and when the booking did not get confirmed- I panicked for I relied on the flight at that price.
The team of specialists went out of the way to confirm a booking. In particular, Rahul 14 took upon himself not only to reassure me but to handle my case personally.
Thank you, once again I am a loyal fan of eDreams!
Отличное приложение,всё понятно просто и легко,мне понравилось
Easy and kind response feed back from eDream Team, I was confused as the first deal but I got quick response
I had the best experience from the moment I booked the flight and check in and the airport.
Have easily fond a booking and was processed on a timely manner
Es primera vez que utilizo el servicio y asta el momento a sido buena opción
Never booked a holiday on line before,found it easy with plenty of choice
It was nice and quite booking great prices.
Thank you for your service
In het algemeen ik ben tevreden, er was een vertraging van onegeveer drie uur,
Do not purchase anything from eDreams. This company has a shady way of conducting business which a search on the internet will show up many many bad reviews, especially regarding the hidden prime subscription. It is not worth it for the few bucks saving as you will lose more money to them after that through their deliberate scamming.
They refuse to refund me for the subscription and now I have to ask my bank to block my card for investigation for this unauthorized transaction.
Very bad experience with this company. EDreams Prime annual subscription was despicably hidden when I made payment for airticket and i was unknowingly signed up for the Prime program. I was directed to the eDreams payment page after searching and clicking the search result on google flights. It was not made known to me during payment that I have been subscribed to Prime. They made unauthorized charging of the annual subscription of 95sgd to my credit card without even notifying me. I called them to ask for refund many times and they refused even though the terms and conditions said I can cancel and ask for refund within 14 days from the start of the subscription term. From online reviews, many people have experienced this unauthorised charging of subscription. EDreams operating in this way is totally unethical and should be investigated by police and authority.
Nice support and attention my person very happy! Tanks edreams
Booking/paying all good. Detailed information on flight times.
Not very clear if we had check in and carry on luggage (believe we only have check in) and weight not specified.
Details on checking in and boarding passes not clear and presume that is due to the long time before we fly. However given that it is a family reunion with family coming from three continents it would have been good to have some reassurances.
Had to pay for seats-on a long haul-really! And could only book one of our six flights.
Not sure if checking in is through eDreams or the airline.
I have very good experience with eDreams, very good price for the service purchased, info received thru email, easy to access and use the application. I will not hesitate in using again!
Everything went as planned with my trip!. Fantastic service! I would definitely consider consulting the eDreams website to plan my next holidays.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Yvonne,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care