eDreams

I had a round trip for 5 days from Los Angeles to Paris and I had to stop in Montreal (it's a transit ticket). When I booked the ticket nothing was mentioned that I need a canadian Visa to stop at the airport and wait for my next flight, although I was not going to go out the airport in Canada. When I was about to take my boarding pass in LA, they stopped me at the airport asking for an ETA, and the manager said we have to cancel your flight sine the site was not working to get the canadian visa application online, and you'll get a full refund 1320 $, also the ETA application site was down for several days. Until now they didn't send me any refund and I called them multiple times and every time they give excuses and say sorry we will send the refund, and now they close their line, under which I can't call them any more or even send emails.

Edreams, LLC
3390 Mary Street
Coconut Grove FL *******
United States

Phone number *******024
FEIN27-08 33 859
(Tax address: Sunset Lake Road 2035 ******* NEWARK - United States)
Search the company using FEIN in your browser.

I am very satisfied with the trip from Stockholm to Paris in October 2023.

But November 12 th. 74,99 EUR has been withdrawn from my bank account!
Why? I dont understand.

My husband bought tickets from NRB to FRA and FRA to ORD. Paid $566.11. Went to the airport, waited for an email confirming the transaction. It never came. He received an email saying "Booking request in process." A booking confirmation never came through, so he had to buy tickets directly from the airline at the airport for the flights that ENIGHTMARE had sold him. Enightmare is impossible to get a direct refund from. They give an infinite roundaround. We had to file a dispute with out credit card company. But in fact, EDREAMS is a fraud, it's not a legitimate company. It gets interest free loans of the consumers money while the consumer spends hours trying to get it back. They do not have an email address, suggest that one use their APP to request a refund. We didn't need the app to get the ticket, there's no reason to need it to get money back. And the app wouldn't download anyway.

You NEVER buy for them, THEY ARE TYPICAL FRAUDULENTS with incapable agents, This is a despicable company(bunch of scammers) and would never recommend to anyone!I have lost my money, I tried to buy tickets with no success and they got my money without any notification even though their site had shown me that purchase did not take place. Afterwards, I found out that I have been charged and they contact them and ask why they never contact me to let me know that I have been charge but there are not tickets, they apologized and ever since they always tell me that I will get money within 3 days. Guess what, I did not receive anything and every agent says the same to me, '' DO NOT WORRY YOU WILL GET YOUR REFUND WITHIN 5 DAYS''

We got enough needed information.
We are working in travel industry and the fast response by Edreams support to us alot.
However, this is for small groups not for big group

Seems like a well run company as they kept me informed every step of the way. As I hadn't flown anywhere in 40 years it was quite a trip!
Have booked again for the same journey next year.

The price of airline ticket was listed at $97 on Skyscanner, but my credit card was charged $219 as "eDream Prime special" WTF? These guys are real digital CON ARTISTS, now I am dealing with pile of sh$#% trying to get my money back. I am retired now, so I have a lot of free time to spread word about lack of integrity and honesty in this eDREAMS, com outfit,

It was so smooth and efficient. Also offers were very competitive.
Only problem that i have is that i should not be compelled to take other services like the packages recommened

I wish I had researched/reviewed about them before booking my tickets. They weren't the cheapest but they were amongst the few websites who carried flights to Galapagos.

Like other reviewers have said, you cannot get them through online chat. I've waited for upto 7 hours straight. After waiting for over 1.5 hours, you can get them online on the phone. Even then, they will transfer your call, put you 'on hold' and ultimately very useless or unhelpful! My trip is in 48 hours and I've been reaching them for the past 5 days. Though the airline website clearly says that all national and international flights are suspended (covering the duration of my travel), they don't want to take any action. The airline does not want to take an action, since I booked through eDreams. EDreams won't take an action, because, the airline hasn't told them specifically to refund my tickets!

How are they rated #1 for anything? May be #1 worst customer service ever!? At this point, I am willing to lose my money.

I submitted my review got this auto reply:
Nothing else. There address was listed Mary st. C Grove. I went there no office nor a box eve.
Telephone number not given. Fake ads and fake customer approvals.
A CRIMINAL entreprise my next step: Court filing.
Reply from eDreams

31 minutes ago
Dear John,

I'm very sorry to hear about your recent experience as it certainly does not meet the quality of service we strive to deliver for our valued customers. Your feedback is highly appreciated and will help us understand how and where we can improve.

Regarding your query, please check your email (and spam folder) as we opened a case with further information.

Sincerely,

Customer Service

Reply from eDreams:

31 minutes ago
Dear John,

I'm very sorry to hear about your recent experience as it certainly does not meet the quality of service we strive to deliver for our valued customers. Your feedback is highly appreciated and will help us understand how and where we can improve.

Regarding your query, please check your email (and spam folder) as we opened a case with further information.

Sincerely,

Customer Service

Muy buena, es confiable y segura para comprar tu boleto enseguida

If 0/5 was possible, I would choose it. NEVER USE THIS SERVICE.
Everything is fine UNTIL you want to change the date of your flight (I
Had the insurance). The Help SERVICE IS HORRIBLE. They don't even listen
At your request. I talked to 3 people and my issue was not solved! The
Last one (Rebecca FRANCE if a manager see this review) closed the chat
Even if she didn't solve the issue. She just didn't want to take the
Time to solve my issue. Really bad experience. I WILL NEVER USE EDREAMS
AGAIN and will get the message out to ALL the people I know. I hope they
Will go bankrupt. WORST CUSTOMER SERVICE EVER. HIDDEN FEES EVERYWHERE.