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eDreams

Overview

The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 3 days
+524
How would you rate eDreams?
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Nigeria
1 review
0 helpful votes
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Good
June 14, 2025

It was okay. I bought my tickets and got the confirmation same time.
Nevertheless, no one should be subjected to give a review of fifty words if they're not willing to. That's not good customer service.

Date of experience: June 4, 2025
Kenya
1 review
0 helpful votes
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I found some truly great offers on eDreams — much better than on other platforms I checked. The booking process was straightforward, and everything was clearly laid out. Definitely a reliable option for finding affordable travel deals

Date of experience: May 31, 2025
Greece
1 review
0 helpful votes
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Be warned, savings are just a few quid and its made difficult to cancel your trial Prime membership which auto renews at over a hundred pounds! I've just been trying to cancel but the site won't let me delete my card details and only provides a UK phone number to contact them, there is NO website cancellation available. I'm over seas and it looks like I'll have to contact my credit card company instead to warn them of the impending abuse of the card.

Date of experience: June 15, 2025
John T. eDreams Rep
3 hours ago

Dear Customer,

We are truly sorry that your experience with customer service was less than ideal.

The way the interaction was handled does not align with our quality standards, which is something we take seriously.

We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.

As soon as we have an answer, we will email you at the address you used to make your purchase.

We appreciate your patience and understanding during this time.

Sincerely,
John
Customer Care Team

Czechia
1 review
0 helpful votes
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Instead of 500 €, I paid 600 €
June 11, 2025

I bought a ticket for 488€ but in the end it didn't end up costing more than 600€ which is a shame. And secondly you keep sending me emails that have nothing to do with my flight, I have better things to do.

Date of experience: June 2, 2025
Aniket P. eDreams Rep
2 weeks ago

Dear Vladimir,

We are truly sorry that your experience with customer service was less than ideal.

The way the interaction was handled does not align with our quality standards, which is something we take seriously.

We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.

As soon as we have an answer, we will notify you by email at the address used to make your purchase.

We appreciate your patience and understanding during this time.

Sincerely,
Aniket
Customer Care Team

Canada
1 review
0 helpful votes
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Wonderful Tool
May 22, 2025

After discovering the site/tool to this day i have experienced an extremely pleasant benefit for the different possibilities of flights with different conditions and prices that facilitates decision making.

Date of experience: May 12, 2025
GB
1 review
0 helpful votes
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Nane change
June 4, 2025

A part of my wife's surname is missing I've tried for hours to speak to someone but all I get is bloody robots who tell me they can't do anything as it's BAs problem but BA say you need to check this out... can you help please...

Date of experience: May 25, 2025
Aniket P. eDreams Rep
3 weeks ago

Dear Mark,

We are truly sorry that your experience with customer service was less than ideal.

The way the interaction was handled does not align with our quality standards, which is something we take seriously.

We reviewed your case to verify that quality was otherwise met and assured you that your request is in progress and being properly handled.

As soon as we have an answer, we will email you at the address you used to make your purchase.

We appreciate your patience and understanding during this time.

Sincerely,
Aniket
Customer Care Team

Liberia
1 review
0 helpful votes
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Well I can not say much right now because this is my first time here and though the booking process is on going, i wait to receive the boarding passes. The service provider is interacting through mails and as for now, things are cool.

Date of experience: May 29, 2025
John T. eDreams Rep
2 weeks ago

Dear Elijah,

We are truly sorry that your experience with customer service was less than ideal.

The way the interaction was handled does not align with our quality standards, which is something we take seriously.

We reviewed your case to verify that quality was otherwise met and assured you that your request is in progress and being properly handled.

As soon as we have an answer, we will email you at the address you used to make your purchase.

We appreciate your patience and understanding during this time.

Sincerely,
John
Customer Care Team

GB
1 review
0 helpful votes
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Prime Customer Service is Poor
June 8, 2025

I booked my flight using the free 2 week prime trial period, which admittedly I was very happy with. I rang to cancel this within a week and the customer service agent was helpful and polite but was pushy in trying to objection handle and talk me into staying. I assume this is scripted so no shade on them they were fine and confirmed they cancelled. However I have now been charged the Prime membership after explicitly agreeing I wanted to cancel. I tried to call again but I couldn't get through. I will continue trying when I am able to but overall I am incredibly unhappy with this. The offer was 2 weeks free which I made the most of and can't believe I have now been charged after being told it was cancelled. It seems they lure you in and then make their money through either pushing you into continuing a subscription or lying and taking your money anyway. Very poor.

Date of experience: May 29, 2025
John T. eDreams Rep
2 weeks ago

Dear Meridyth,

We are truly sorry that your experience with customer service was less than ideal.

The way the interaction was handled does not align with our quality standards, which is something we take seriously.

We reviewed your case to verify that quality was otherwise met and assured you that your request is in progress and being properly handled.

As soon as we have an answer, we will email you at the address you used to make your purchase.

We appreciate your patience and understanding during this time.

Sincerely,
John
Customer Care Team

Greece
1 review
0 helpful votes
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EDreams gave a competitive option to travel
May 26, 2025

First time user with last minute booking to fly home. The rapid booking confirmation and app appears to work ok. The only item missing is confirmation that bags will be automatically transferred during connecting flights.

Date of experience: May 16, 2025
North Macedonia
1 review
0 helpful votes
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AVOID EDreams
May 17, 2025

My husband purchased 6 tickets through eDreams for a Wizzair flight, which was later cancelled. Despite Wizzair confirming that the refund had been processed and sent to eDreams, we have not received any of the refunds for the tickets. We've contacted eDreams support 100 times through emails and their chat system, but we continue to be ignored or given vague responses. It's been over 3 months, and there has been no resolution to this issue. The complete lack of customer service, communication, and accountability from eDreams is extremely disappointing. We are now being forced to take legal action and report this to consumer protection authorities. I strongly recommend avoiding eDreams at all costs. This experience has been nothing short of a nightmare.

Date of experience: May 7, 2025
John T. eDreams Rep
1 month ago

Dear Nola,

We are truly sorry that your experience with customer service was less than ideal.

The way the interaction was handled does not align with our quality standards, which is something we take seriously.

We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.

As soon as we have an answer, we will notify you by email at the address used to make your purchase.

We appreciate your patience and understanding during this time.

Sincerely,
John
Customer Care Team

GB
1 review
0 helpful votes
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Flights home from Nice
June 2, 2025

Completing form was easy, but it did take numerous attempts to actually pay for booking. I would normally pay on credit card, but I kept getting message that there was a technical problem, I then tried my debit card and eventually Apple Pay.

Date of experience: May 23, 2025
GB
1 review
0 helpful votes
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Best service
May 24, 2025

EDreams have never let me down. Great options, and great deals. The support and information given is fantastic and is provided until the date of flight. Holidays, get aways, day trips. I use this app for it all.

Date of experience: May 14, 2025
Albania
1 review
0 helpful votes
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Clear
May 15, 2025

Experiencing e-dreams feels like diving into a unique, digital world where reality and imagination blend together. It's a bit like dreaming, but with interactive elements that let you shape the experience. There's a sense of freedom, curiosity, and sometimes even surprise, as each e-dream feels fresh and personal.

Date of experience: May 5, 2025
California
1 review
0 helpful votes
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I was looking for a specific one-way flight from Israel to Hungary (Budapest) so eDreams came up in a search for IsrAir company that we wanted to fly on. I have requested booking and it was processed and confirmed by eDreams soon after the payment was submitted. We are still not 100% clear how much the checked in bags would cost because it was not displayed on eDreams web site and we need to know that information. But we hope to be able to get it soon and confirm directly with the airline.

Date of experience: June 8, 2025
California
1 review
0 helpful votes
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Seemless and cheaper
June 18, 2025

Managed to book an easyJet flight for less than on the easyJet site. The highlight was spending half on cabin luggage than their official website. All this with the caveat that the savings haven't covered the edreams membership cost - yet.

Date of experience: June 7, 2025
Texas
1 review
0 helpful votes
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Convenient,
June 7, 2025

With the discount provided by eDreams, the price for two tickets to Madrid was too good of a deal to pass up. The online interface was so easy to navigate that the deal was closed and completed in only a few minutes. All in all I could not be more satisfied with my experience with eDreams!

Date of experience: May 28, 2025
BA
1 review
0 helpful votes
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Good feedback and quick
June 16, 2025

I bock many tickets over you company and every time I was satisfied. Only complain I have is that you raise the price of ticket as close departure date is coming. I really think that this is not correct.

Date of experience: June 6, 2025
Zimbabwe
1 review
0 helpful votes
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Expensive to call agents
May 26, 2025

Its very expensive to call customer care.Is there a way issues can be resolved over email.We used close to 20 usd to call to confirm change of ticket despite applying on email and also on the app.The agents still needed us to call and confirm.

Date of experience: May 16, 2025
Albania
1 review
0 helpful votes
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I was happy with you
June 6, 2025

It was first time to me with you and i got what i wanted. I hope to continue communicating with you to make various reservations related to air flights as well as hotel accommodations. I travel to Germany often with my family. As I mentioned above, it was my first experience with you and I found what I was looking for.

Date of experience: May 28, 2025
Spain
1 review
0 helpful votes
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I didn't realize at first that the 4-star hotel I booked would be eco-friendly, but what a nice surprise! A whole hotel that actually cares about the environment; from eco-friendly furnishings to recycling bins throughout the property, eco-a/c and lighting! Such a refreshing breath! And conveniently located in the heart of Barcelona, walking distance to all the sites and just north of the beach! And has a pool and hot tub on a beautiful upper terrace with views of the city and conveniently serves food until 11:30pm at night for late night snacks or 24/hr room service! I will definitely recommend!

Date of experience: May 4, 2025