Claudio B.

They are cheaters and fraudulent. I bought what I expected to be just a flight ticket. When I was going to pay with my credit card online, the price increased by 25% at the very last second. Then they asked me to accept the new price which I didn't. They did fraud me as when I pressed the correct button they still charged my credit card and told me that the transaction was completed and finalised. I was furious, but that was only the beginning. The day after, I received an email from the air company which advised that "This booking has been identified as an unauthorised online travel agent (OTA) booking. Unauthorised OTAs have no commercial arrangement with Ryanair, and use "screen scraper" software to mis-sell Ryanair flights in breach of the Terms of Use of the Ryanair website". I tried to contact eDreams but the numbers reported on their websites are all fake! No ways to contact them! I finally tried to cancel the ticket and ask to be refunded as I also paid an insurance. Incredibly, they asked me to fill in a form to be completed with a reference number which I had and with a PIN number which has never been given to me! So I had no chance to fill in the form and ask for reimbursement. Stay away from this trash company! I am also very surprised by Ryanair behaviour. Why do they ask me to go to the airport 90 minutes before? Do they want to sell me a new ticket at the highest price? Please see the email from Ryanair attached.