eDreams

Booked flights from ATH to EFL on Nov 18 and discovered in email confirmation that departure times to EFL had changed from what I booked, times were earlier than our arrival at ATH. Immediately contacted eDreams and they said the flights would be refunded so I rebooked the correct times. After two weeks, the airfare was not refunded. Contacted again on Nov 23 and Dec 17 and was continually told the refund would be done in 7-10 days. Still nothing done by Dec 31. Again told the same story. Finally called Jan 4 and was asked to send copies of credit card billing. Today asked to call Customer Service, and they told me eDreams could not do anything, contact the Airlines. Why was this information not given the day I rebooked. The Airlines has not responded.
I strongly suggest not doing business with eDreams as they are very inept in taking care of any issue. The service charge that eDreams charges was refunded, but nothing done about the higher amount of airfare. In addition to this booking, I have booked over $2000 USD with this company. Now I am wondering what kind of other issues I will have with my future travel plans.

My first ticket i bought with insurance for cancellation was not handled professionally. I had to pay extra $233 to change travel date. So insurance was a wasted fund.

It was really easy to make the booking, and also got the booking confirmations very quickly. I am glad to made all the process with a couple of clicks.

EDreams is world's worst e-travel agency. It is very difficult to solve issues with agents because they systematically make it impossible to speak to agents. They offer the online help service to chat with agents but it is also difficult to be connected. Yesterday alone, I tried 3 times with no luck. Even if you get connected with an agent after many attempts, the agents you chat with are just operators. They can't handle anything for you but to report it to the "special team, " which I am beginning to believe that it's just their tactic to make you wait until you give up. I have been trying to solve a refund issue for more than a year. After so much time and energy being wasted, the agent I chatted with offered me a solution, which was to file a formal complaint. I don't know why customers are suggested to spend time to do their job. It is their job to do an internal investigation and sort out issues. Finally, I reported eDreams to the government run agency and a few private agencies because companies like eDreams must be stopped from scamming people. I do NOT recommend eDreams to anyone because innocent, hard-working people cannot be ripped off by companies like eDreams anymore.

I want to share a VERY negative experience about the airline ticket agency eDreams.
ATTENTION!
The company changes the ticket price at the time of a transaction (a payment).
The price of my ticket was changed 4 times and instead of economy class I was sold business class.
It is not possible to track this, since when paying on the company's website, there is no confirmation of payment by a code: the amount is debited from the bank card automatically (without confirmation).
Immediately after the payment, I contacted the eDreams company, also warned the air carrier company.
The eDreams staff promised me that the money for the ticket would be refunded within 6 months.
For 6 months I was negotiating (contacted about 20 times). But in vain, only promises. The money was not returned in the end.
The air carrier company told me that eDreams had not contacted them all the time to resolve the problem.
I found the eDreams website on the Momondo website.
I think eDreams is ruining Momondo's reputation.
It is now my duty to warn potential eDreams customers of potential eDreams scams.
I plan to post negative reviews on various web-sites and forums for 6 months (exactly as long as eDreams promised to refund my money).

Booked round trip tickets I found on google flights for my family via e-dreams. I was annoyed by all of the additional hidden charges and fees added on but purchased the additional insurance for all three tickets just in case. Needed to change one ticket do to an unexpected passport delay. E-dreams said the only way I could do that would be to cancel all three tickets for an 80% refund. So, an additional $600 on top of the $189 insurance fee. Ended up paying $500 to book the one ticket directly with Delta. When we got to the airport for our flight home, we were informed that we would need to pay an additional $300 for carryon luggage. I checked the eDreams app and emailed itinerary and it showed I hadn't paid for checked baggage (since I wasn't checking baggage) but didn't say anything about carry on. The customer service rep said it didn't show whether or not I had paid for carryon since I didn't pay the extra fee for carry on… huh? Customer service was horrible. They were all very pleasant, but completely unhelpful. Between all of the extra hidden fees, useless insurance, and low quality airline, I would have been way better off buying a refundable ticket from a legit airline. You know, the kind that doesn't charge extra for water, soda, carryon luggage for each leg of an international flight and has working wifi and inflight entertainment. I will never ever purchase anything from eDreams again. Buy direct… it's cheaper in the long run with a lot less headache and heartache.

I bought a plane ticket together with the PREMIUM CUSTOMER SERVICE OPTION, a flexible date insurance and a cancellation insurance.
I tried to discuss the feasibility and price of changing my return ticket but I desisted after WAITING 1 HOUR AND 15 MINUTES and NOBODY PICKING MY CALL.

I booked flights for my parents to visit me, their flights got cancelled due to COVID (flights worth £1500), but they gave me a voucher to use up to two years. However, once the voucher came available, I called them hundreds of times to rebook, their agents will repeat the same every single time (you have to wait 72hrs) they always blamed British Airways (the airline) however I have emails from BA telling me it's the travel agent who needs to contact them. Weeks before the expiry date I call them almost everyday, the agents told me there's nothing I can do, they can't book anything because of the airline. Now they emailed me saying the voucher expired and I won't be able to do anything. So, they're basically blaming airlines for this, just so they can keep the money of all those flights that were cancelled due to COVID (which passengers had no control over) DON'T BOOK WITH EDREAMS OR OPODO! They're scammers with no one to help you!

Looking on the internet I found a ticket with this FRAUDULENT company.
I bought a ticket with these EDreams and I regret in a few hours, I tried to cancel. They said no.
My ticket doesn't include my luggage, I HAD TO PAY FOR MY LUGGAGE, the ticket became highly expensive for paying my luggage.
They don't show you anything about that.
Scheme and fraud.
On my return, it was a mess, I had to sleep at the airport because they book my returning ticket with United Airlines, the next day, and since 3:20 AM I was at the booth looking for a flight and the company could not find my ticket or itinerary for over 2 hours at the Orlando Airport. What a headache.
PLEASE DO NOT SUFFER, DON'T BUY ANYTHING WITH THIS COMPANY.

A bit difficult with looking for baggage on plane and the cost for baggage. Sent from site to site. Need more Information please. I was given a voucher code but it wasn't accepted?

I thought I was paying with euros I didn't realize it had switched to British pounds until after the money was taken from my account hence I well and truly overpaid for my ticket and there was nothing I could do about it

I am satisfied with the price. I would update my comments once the whole traveling process, including the free 30-day premium membership trial, has concluded

Not understanding why I have two separate charges for my flight through edreams website one charge for the flight and another for some unknown reason from edreams for $282.61 on Jan 04,2023

This is an accurate description of what a TERRIBLE company this is - search on Facebook for the various groups that are describing similar experiences, if you decide to use this SH***TY company you will regret it.
In November 2022 I was overcharged £405 for two flights and I had to spend hours on the phone to Visa and in chat bots with eDreams to get my money back, I remain out of pocket because of international fees and credit card fees.
In that interaction I cancelled Prime membership but this month I saw that I have been charge £59.99 for the annual membership, so now I have to go through the same waste of time to fight to get this money back.

UPDATE 27th December 2022 - after posting negative reviews on various websites, eDreams refunded my money, but it shouldn't have been taken in the first place, this is a common scam that eDreams use to extract money out of their customers, DON'T BITE THE HAND THAT FEEDS YOU eDreams, one day someone will stop you.

Everything went well at all times the website was easy and helpful during the entire experience. I would recommend the website without any hesitation to friends and family