Rebecca K.

Orbitz (Expedia Group) scams people. DO NOT USE ORBITZ! I have been trying to get the refund for the cancelled flight back in 2020 due to COVID 19. Since, their excuses and stories for why they can't refund me or validate a voucher have been changing. They first blamed the airline company, then they said the voucher has been expired (the voucher they issues was not usable hence I am still fighting for my money back). Now they tell me the airline directly refunded me already, which is not true because the airline company emailed me with a statement saying that they NEVER transfer a refund directly to customers because the price of a ticket fare for refunds, penalties or fees are calculated by travel agencies. The last response from Orbitz I just received is to check in with my bank because that is the "best place to address my concern." People purchase tickets online with credit cards, not with bank transfers. Orbitz's agents must be hired and paid for being dumb or not caring at all for complicated matters. Why would I check with my bank? The airline company informed me last year that Orbitz collected the refund on Feb. 13,2021 and Orbitz refuses to refund me or issue a voucher that I can use. E-Dreams (I also had another booking through E-Dreams in 2020) took my case seriously and refunded me 100% months ago whereas Orbitz has stolen my money and tells me to check in with my bank. Orbitz DOES NOT HELP THEIR CUSTOMERS. THEY ONLY SUCK MONEY OUT OF THEIR CUSTOMERS.

EDreams is world's worst e-travel agency. It is very difficult to solve issues with agents because they systematically make it impossible to speak to agents. They offer the online help service to chat with agents but it is also difficult to be connected. Yesterday alone, I tried 3 times with no luck. Even if you get connected with an agent after many attempts, the agents you chat with are just operators. They can't handle anything for you but to report it to the "special team, " which I am beginning to believe that it's just their tactic to make you wait until you give up. I have been trying to solve a refund issue for more than a year. After so much time and energy being wasted, the agent I chatted with offered me a solution, which was to file a formal complaint. I don't know why customers are suggested to spend time to do their job. It is their job to do an internal investigation and sort out issues. Finally, I reported eDreams to the government run agency and a few private agencies because companies like eDreams must be stopped from scamming people. I do NOT recommend eDreams to anyone because innocent, hard-working people cannot be ripped off by companies like eDreams anymore.