Overview
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
Everything went as planned with my trip!. Fantastic service! I would definitely consider consulting the eDreams website to plan my next holidays.
I use the application for a long time. No complains. Thank you!
Good experience. Was easy and got essentially what I wanted.
Helpful and well explained. Thank you. I trust it will all be fine.
Thanks so much! I waited a bit too long to book my tickets but ya'll still had the lowest fares!
Easy to navigate through the questions and affordable. Good experience.
I paid an extra $130 + $60 membership for this 3rd party Service (that was suppose to be free) n that's after finding out my confirmation details. My flight through the official site was cheaper and MY CARRY ON SUPPOSE TO BE FREE N I HAVE TO PAY $59 for it. The only thing good is my flight got booked for a round trip
Dear Jordan,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
Totally useless. Booked a flight via Edreams. Their website shows they are very flexible with regards to changes. Unfortunately the person flying contracted Covid-19 (is OK) so I contacted customer service.
I used all my call credits of 500 minutes over 2 days on hold being transferred to the customer transfer desks over 8 different calls - managed to get 1 flight changed, but still waiting for the return flight. As I can not get hold of the customer change desk (not reachable direct but only after being transferred by the secretary after a long long long long waiting time) I still have not managed to change the return flight. FRAUDULENT COMPANY, DO NOT USE! Just realised I paid over E900 for a useless 1-way flight...
Had to paid for check in both ways 110€ because online says its" impossible to make check in and get boarding passes"
Will not recommend to use this service!
Dear Yury,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
Price of a tickets was lowest although combination of two airlines, and one of them was WizzAir. Since WizzAir site was down, they eDreams didn't get confirmation of my tickets (declined was the status) and I had to book again on my own. Nevertheless, I wrote to eDreams and my money was returned for WizzAir tickets.
Dear Sanya M,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
EDreams is very inefficient, and motivated to assist their clients whose flights are cancelled by airlines.
Its online chat assistant or agent works under the same protocol as its robot, asking the same question and asking you to wait for 12,24, or 72 hours without relating to the client's concerns and urgency. When they accept to connect you to an expert, it's actually another agent who starts afresh and tells you to wait for another 48 hours.
Their mobile line takes at least 5 minutes to connect you to an agent to assist with your case. And if you are calling internationally, 60 mins of talking-time must be available to permit you to lay out your complaint; otherwise, you'll have to call again and start afresh with a new agent.
EDreams may need to capacitate its customer service agents (especially via its online chat system). It's easy to get frustrated with eDreams once the airline cancels your flight.
When such an event happens. Its advisable to take your booking details directly to the airline and disregard any protocol with eDreams if you must make it out.
Una fácil experiencia con muchas opciones de vuelo y hotel, barato y caro. Todo se ajusta a tu presupuesto 100% Recomendado
The service is upsolotly good and very quick and very responsible I am very happy working with edreams iam very satisfied I been dealing for a very long time the service is amazing it couldn't be better the standard is very high and responding thank you for the information and the service you give.
Do not whatever u do sign up with these scumbags at least they'll sell your data at most they'll charge you over for services not received and make it impossible to cancel your subscription
YOUR WEBSITE IS INTUITIVE IN A WAY THAT ALLOWS EVEN PEOPLE WHO ARE POORLY USING THE INTERNET TO EFFECTIVELY HANDLE THEIR MATTER.
I HAVE NO COMMENTS ON THE PERFORMANCE OF THE SERVICE.
I AM VERY SATISFIED WITH THE WAY THE MATTER HAS BEEN HANDLED.
Easy to use for bookings
Excellent value.
Couldn't fault the information that I was given.
Would definitely recommend E dreams for all your travel needs.
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
In this time I travel with a dream I have everything nice and good my flight ticket going back was perfect and the one issue it was when I rent a car and they've been in there and they didn't find the car and they didn't even found me my money Except this everything was good
Dear Haithem C.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service"
Edreams and citizenplane are thieves they stole my money I chose a ticket by 1600 and they deducted 4880 after I contact them edreams said its citizenplane and citizenplane said its edreams and I visited the airways company office they said edreams and citizenplane deal with company called pan pacific enterprise group and they are stealing people money I am writing my review to advise all people don't book from this website they will steal ur money they are thieves.
Dear Hani,
I'm very sorry to hear about your recent experience as it certainly does not meet the quality of service we strive to deliver for our valued customers. Your feedback is highly appreciated and will help us understand how and where we can improve.
Regarding your query, please check your email (and spam folder) as we opened a case with further information.
Sincerely,
Customer Service
Very very bad experience, so bad that i don't even want to talk about it!
But bad enough to make sure to go on every review page and help people to never ever book anything over edreams
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Aristos,
We appreciate you taking the time to write a thoughtful review, and we're delighted to hear that you had a positive experience.
Thank you for choosing to travel with eDreams. It will be our pleasure to serve you again in the future.
Sincerely,
John
Customer Care