Overview
eDreams has a rating of 4.1 stars from 11,160 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, flight ticket and next time. eDreams ranks 1st among Travel Deals sites.
The first thing you should be doing good I'm very happy to book my flight with you
Is a good experience un general, is only a bit confusing to know in which app should i enter my information such as passport number and it should be clearer in some way that the booking is confirmed
I got the best price from edreams.
Thank you edreams for your quick service
So happy with edreams. I got the best deal comparing with other sites.
I found excellent flight options to my destination with a variety of connection and booked my tickets with substantial discounts from the airline sites
Dear Orlando D,
Wow, we were blown away by your positive words, we really appreciate the time you took to write such a detailed review! We are looking forward to seeing you again soon!
Sincerely,
Customer Service
Edreams is a scam!
They cancelled my booking without my authorization and refuse to refund or reinstate my flights
Paid 1500$ and now have no tickets!
Reasonable priced only downside is all the the additional cost ie:- add-one
I had a round trip for 5 days from Los Angeles to Paris and I had to stop in Montreal (it's a transit ticket). When I booked the ticket nothing was mentioned that I need a canadian Visa to stop at the airport and wait for my next flight, although I was not going to go out the airport in Canada. When I was about to take my boarding pass in LA, they stopped me at the airport asking for an ETA, and the manager said we have to cancel your flight sine the site was not working to get the canadian visa application online, and you'll get a full refund 1320 $, also the ETA application site was down for several days. Until now they didn't send me any refund and I called them multiple times and every time they give excuses and say sorry we will send the refund, and now they close their line, under which I can't call them any more or even send emails.
HORRIBLE experience with eDreams. I input 4 passengers departing August 1st into their site, they booked me for August 13th and then "were not able" to amend their error or refund my money despite hours on the phone with customer service!
Hi Sophia,
Please send us your details using the link below and an agent will be in touch.
Kind regards,
Liam - Customer Care
https://tinyurl.com/ka77d8u
Edreams, LLC
3390 Mary Street
Coconut Grove FL *******
United States
Phone number *******024
FEIN27-08 33 859
(Tax address: Sunset Lake Road 2035 ******* NEWARK - United States)
Search the company using FEIN in your browser.
Planing the trip is not price friendly. E price changing on higher is not OK for every second.
With budget you planed in one day it's difficult to find
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
I'm not happy, that if my phone dies, have no internet connection or simply don't have time to check email, that something prepayed might get cancelled...
Dear Atis,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
I am very satisfied with the trip from Stockholm to Paris in October 2023.
But November 12 th. 74,99 EUR has been withdrawn from my bank account!
Why? I dont understand.
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
My husband bought tickets from NRB to FRA and FRA to ORD. Paid $566.11. Went to the airport, waited for an email confirming the transaction. It never came. He received an email saying "Booking request in process." A booking confirmation never came through, so he had to buy tickets directly from the airline at the airport for the flights that ENIGHTMARE had sold him. Enightmare is impossible to get a direct refund from. They give an infinite roundaround. We had to file a dispute with out credit card company. But in fact, EDREAMS is a fraud, it's not a legitimate company. It gets interest free loans of the consumers money while the consumer spends hours trying to get it back. They do not have an email address, suggest that one use their APP to request a refund. We didn't need the app to get the ticket, there's no reason to need it to get money back. And the app wouldn't download anyway.
You NEVER buy for them, THEY ARE TYPICAL FRAUDULENTS with incapable agents, This is a despicable company(bunch of scammers) and would never recommend to anyone!I have lost my money, I tried to buy tickets with no success and they got my money without any notification even though their site had shown me that purchase did not take place. Afterwards, I found out that I have been charged and they contact them and ask why they never contact me to let me know that I have been charge but there are not tickets, they apologized and ever since they always tell me that I will get money within 3 days. Guess what, I did not receive anything and every agent says the same to me, '' DO NOT WORRY YOU WILL GET YOUR REFUND WITHIN 5 DAYS''
We got enough needed information.
We are working in travel industry and the fast response by Edreams support to us alot.
However, this is for small groups not for big group
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
Seems like a well run company as they kept me informed every step of the way. As I hadn't flown anywhere in 40 years it was quite a trip!
Have booked again for the same journey next year.
Dear Andrew M,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
The price of airline ticket was listed at $97 on Skyscanner, but my credit card was charged $219 as "eDream Prime special" WTF? These guys are real digital CON ARTISTS, now I am dealing with pile of sh$#% trying to get my money back. I am retired now, so I have a lot of free time to spread word about lack of integrity and honesty in this eDREAMS, com outfit,
It was so smooth and efficient. Also offers were very competitive.
Only problem that i have is that i should not be compelled to take other services like the packages recommened
Dear Mohammed S.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Just know there is no such thing as free carry on, unfortunately it's industry wide
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Maria J.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service