eDreams

I received my itinerary which was very details along with additional services that were available if i needed, including rental a car services, other hotel booking/reviews & discounts available.

All flawless except the check-in feature.

I provided all required info, twice, but could not submit the second time additional information was asked although all my data are correct

Good service and interface. Important note: need to elaborate the module for the preliminary checking-in (now it's impossible); and also the mob. Application is not working in Latvia (surprisingly).

Airline cancelled the return flight, edreams couldn't rebook and when we tried to cancel the outward flight on their site it didn't cancel so we had to do it ourselves through the airline who gave us a refund number to give to edreams but they are uncontactable...there are no phone numbers and chat option does not get a response. The app update says it takes 3 months to get a refund from the airline which is a lie! We already have the number. They are either the most inefficient company every or total scammers and right now I believe they are scammers and we are about to upgrade our complaint to the consumer affairs department. DO NO USE THIS COMPANY!

This company has kept my money for o er 3 months blaming it on airline companies they're doing business with.
Htey need to get out of business
Very bad for the travel and airline industry

I booked a flight in April2020 which was cancelled due to covid and I still waiting for my refund. They send me an in a month for last two months to send my bank details so that they can refund, I sent via email, waited on chat for more than hour and gave my details again and they still sent me a form to fill my bank details which needs IBAN number that my bank does not use. They charged my card but do not want to return to my card and wants details that my bank does not use. I gave them SWIFT number and all other details but nothing. Seriously never use them they are the worst.

I wanted a reasonably priced flight from Santiago to London and that's what I got. I would have preferred to get my boarding pass at the same time but I have to wait until 8 hours before the flight.

I bought several times through this page and it had all worked out. The last booking I made with them I almost paid twice and couldn't do anything about it. When my payment was being processed, a flight of 300 euros went to cost 500 at the time the money was being charged to my card. I contacted Edreams over the phone and none of your operators helped me... they didn´t know what to do. I was told to contact via email, which is supposed to be a different department... That's what I did, and after 3 days I got answered by saying it was probably my fault because it would be an offer for the PROMOTION CARD. I sent them an answer with photos of the prices and offer of the flight to justify the refund and prove that it was not a promotion. They never answered me again. I tried to contact them several more times and would not reply.
It probably works well if you booking goes through without a problem, but don't expect to get your money back or some kind of help if something happens with your booking.
Bad customer service, there are better companies to book with and with better services.

I bought 2 flight tickets from Da Nang to Hanoi form eDream at amount $141. However, they inserted a $50 return anytime at the last minutes when I hit purchase, and bump up the price to $191, I called them right after I realised that they deducted $191 from my bank account, within 5 minutes when I placed the order. Said only will return me 80% of the ticket fare, which is $80, can't take out the $50 extra, won't let me talk to the manager, later hanged up my call. NEVER AGAIN! EDREAM SCAM!

They collected my prime payment early without giving me any warning of renewal and wouldnt cancel it - after the worst experience on the phone, they then tried to sell me another year... NOT happy.

So far so good. I would like to get short xclear summery/ descriptions of my purchased flight by email so that it will be use as a guide line to perform the trip easily!

Refunded only after 8 months - Cancelled a flight ticked within 24 hours after booking in February 2022 and everytime I query they tell me to wait 90 days, clearly they have no intension of refunding they are thiefs and so are the people assisting them to operate in SA Cheap Flights cheating you and not taking responsibility or assisting

This is incredible. They simply DON'T give A FU@$CK about their costumers. I bought a round way a ticket to Tel Aviv with two different companies (suggested by edreams) and the first flight was cancelled.

They said to contact the airlines cause they don't have anything to do with it. I'm trying to reach Ryanair and El Al and they don't awnser. Edreams, you have EVERYTHING to do with it, I bought the tickets with you, not with them.

Already sent 3 emails without an answer. SHAME

My daughter recently purchased a ticket for a flight and accidently booked for the wrong day. She then cancelled and requested a refund or credit for that flight. EDreams informed her the refund for the ticket will take between 3-6 months to process and be returned to her account! I would highly recommend NOT TO USE THIS SITE...