Overview
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
I found the hotel where we were supposed to stay was rated miserable in the last three years. It seems that the management changed and the guests are extremely unsatisfied.
First they said I had a 30 days trial I try the sevice once and wanted to cancel, on the platform it said I had to call to cancel! I was never able to get a hold of anyone to cancel the subscription…. Then ofcourse they made a charge to my card for a yearly plan…. It's been a month and am not able to reach them. After they charge you for a year you are now able to cancel the subscription on the platform but not able to get a refund. It's a scammmmmmmmm!
They operate a scam. They sign you up for a 'prime membership' automatically so you pay $100 after a month. I paid extra for having my flight changed but they did nothing and I had to sleep at the airport. DONT BOOK WITH EDREAMS!
The program works well I advise everyone I ordered a ticket for the first time in my life, but everything is described in detail and clearly, you can find cheap tickets if you urgently need
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.
Sincerely,
Customer Care team
I usually like e dreams and what I found was that,it takes more time to book a ticket.Too many options and pages.If you make it simple,it will be more appreciated.Thankyou
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
Even though it is an effective site, I don't want to have a Prime membership. I feel forced to remember to cancel the free trial in 2 months from now, exactly by a time in which I'll be traveling.
Dear Lia R.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
I had a question about my order confirmation. I have got the answer fast and easy. Thank you so much.
I bought check in baggage for $50 (air asia) and yet the actual airline only charge about $20.
I don't know if I will buy ticket from them ever again. This is my 4th times bought tickets from them.
I didn't receive my invoice for the booking with booking reference and order ID *******7357. Although I have asked for it twice, it still hasn't been forwarded to my *******@spire.com email. Can you please resend the invoice?
Thank you for following up the above request.
Kind regards,
Henricus Laukens
First and only company who refused to accept Revolut Card for payment. Also, no Flight Number or possibly incorrect Flight Number supplied so I was unable to check-in online.
Dear Noel,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
C'était bien et rapide, bon prix par rapport à la concurrence
I received very quick my booking details so I am very satisfied with edreams
Offers are very clear. The views are very clear and to top it up, there are further offers for cars, hotels, etc.,
Felt hustled about having to join Prime.and then having only 3 moths before the subscription becomes payable. 1 year free would give more time ar a busy time of year.
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
EDreams website. I tried to delete the account over and over. July 8, 10, 12,16, 18, 20, 22,23
No way to contact a real person. I simply get this message:
To permanently delete your account and all personal information from our database, follow the following instructions:
1. From the header of our website log into your My Trips account.
2. Select Account Details on the left-hand side.
3. Click on I want to delete my account.
4. Confirm the deletion of your account by clicking Yes, delete.
From "My account" I entered email and password. Then I clicked "Delete my Account" but the "No thanks" link is active, but "Yes, Delete" doesn't function.
I sent the message on Facebook, on their website and in the chat box. I asked for a live agent, but without a 1-12 digit code I am unable to link to proceed to an agent.
$59.99 Prime subscription renews automatically once your subscription period expires (including free trial periods). The annual subscription fee is $59.99/ This amount will be charged to your credit card. If you do not wish to continue your Prime subscription, cancel before your subscription (or free trial) expires. https://www.edreams.net/customer-service/#/more/prime/how-cancel-prime-usa
I booked a round trip Orlando to Fort lauderdale on the 23rd and Fort lauderdale to Orlando on 28th. I got an email that you were not able to book Orlando to Fort lauderde trip on 23rd, just the return. Ease clarify.
It was an okay experience. Lots of flight options and the best deals offered first. Options to cancel and the free 30 day prime trial is also a great add
Dear MONTEIRO.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Sometimes rates change to dynamic in few minutes and prime discount is sold as membership to us, so have to careful whether its going to be useful for frequent flyers.
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
They'll take your money and refuse to communicate with you. You can't call them, they don't answer emails, and their "help center" is a robot who will waste your time.
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
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- Madrid, Madrid, Spain
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Nikola,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team