eDreams

Warning traveller! Please think twice before booking a flight using eDreams. Yes, they are cheaper, but you pay the price in bad customer service quality. About a year ago I booked a flight to Vietnam with eDreams. Total value was over 3000 euro. The flight got cancelled. Their customer support is unreachable (mail, phone, Twitter,...). You will be left out in the cold if anything happens. I have never received a refund for my booking *******954). Think twice before ordering.

Pleasure. Easy website and self explanatory to use. Feedback information after the booking was also second to none!

For three months now I have been trying to get from eDreams an invoice for my Travel Insurance company. I had 3 tickets in one invoice with 2 different airline companies. I spent hours on the phone and sent tens of emails asking for a price breakdown in the invoice - I need to know what price I paid for each company ticket separately. 3 months…. NO result. They lie, ignore emails, do not pay attention to the actual requests – I still don't think they understood what I'm asking for. They provide the same response repeatedly. Do NOT buy anything from this company. You will regret it!

We found eDreams in Nov 2023 because at the time they had the best price for the ticket we needed. We signed up for the free trial of the prime membership in order to get an additional discount. We then forgot about the prime membership until we got a charge on our credit card a year later. I called to request a refund, and got sent to a customer retention team who offered me vouchers and discounts and ultimately refused to cancel my membership unless I insisted multiple times. The prime membership really offers no meaningful value at this point because eDreams no longer has competitive rates to what can be found with a simple Google search. The extra 10-20% off of an already high priced ticket is pointless. I'm going to have to call them again to actually cancel this membership.

Hotel suited in slum area, no access by car, unsuitable specially disabled body. Bad steps and steep staircase to bedroom. No bedroom on ground floor.
My wife being disable badge holder refused to stay here. I asked owner to find us descent hotel?.
I took me to a hotel in Centre and we stayed there for full stay. I paid taxes to original hotel owner also.
I asked for a refund and he told me he doesn't get paid till end of month,so I should claim from agency?.

Overall good. I did not like the bit that you offer a saving, but then unless the customer commits to paying your annual membership you take the saving away.
Also, my booking process was interrupted, and as I refreshed the quote was already 20 per person higher.
Please be consistent in your services. Now that I am a member I hope to see the value of it!

EDreams is the biggest crook in the travel business with which I have had the misfortune of becoming involved! Don't put any faith in their website policies because they do not follow them. Their stated policy is to fully refund airline reservations within 24 hours, however they charged me $54.54 for a cancellation made within minutes of the reservation. The airline refunded the fare the same day it was made and it took weeks for eDreams to refund that fare to me and only after numerous phone calls and emails. They are a foreign (non-US) provider and not, therefore generally, bound to US law. If they sucker you into the Prime offer, you will only be able to cancel with dozens of calls and emails before additional charges show up on our credit card. This was a very disappointing experience and I hope I save you from the same.

I bought 2 long distance flight on 2020 to eDreams, for traveling on May 2021. The flights were cancelled on April 2021, 20 months later and despite my claims they never answered. Lousy service. They contacted me today to tell me that they refuse to refund since the reservation is too old (20 months). What they don't say is that I have been claiming since day one of the cancellation and eDreams never do nothing till now.
I think they're cynical. They enjoy mistreating customers.
People follow my advice, I strongly recommend you to avoid eDreams by any means

EDreams represents the absolute worse level of customer service imaginable. I have never encountered such a winded and useless process that leads you only to engage with incompetent support people, robots, or automated responses.

I have been waiting for a refund of seats that I paid but eDreams never booked on my behalf for over 6 months. They just basically took the money and never booked my seats and I only discovered this during the check-in process. I spend more then 10 hours on calls with incompetent people that can barely communicate let alone trying to understand their English and sent many many emails - All for nothing.

Absolute Shame of a company!

Please avoid using this site. It shows booking in process then after a few days still same. Then you get worried and try to contact to enquire only to find out the booking didn't go through and you lost time on getting a good flight rate from other sites. Totally untrustworthy...

I brought a ticket for my son to return home from England as l have cancer no where did it say he needed a visa, only to have to book new flights and he missed his connecting flight. Forms filled out no refund, don't use this website.

If you need to contact eDreams for any reason (e.g. If the airline changed your flight) you will end up in a never-ending loop of: wait up to an hour on hold to talk to Indian call centre -> reach someone who can't help you and has no authority to do anything (even simple things) but will definitely (!) look into it and get someone to call you back in 48 hours (or maybe longer, sir, depending on how busy we are) -> no one calls you back so you need to call again and be placed on hold to speak to someone where you get the exact same treatment. They also fraudulently made up charges and charged my credit card against the fare rules saying the airline had charged them but when I rang the airline they indicated that there were no such charges. Dealing with eDreams has been the most stressful and frustrating experience, I will never make the mistake of booking with them again.

I bought a round trip from Bali to Kathmandu with edreams, 5 days later the airline *malaysia airlines cancelled the flight and refused to provide an alternative in a timeframe over a month. Edreams said would raise my refund together with the airline but could take up to 6 months. Well 6 months past now and still haven't seem my $900 USD spent with this company. This was a robbery, paid my ticket in full, 5 days later they cancel the ticket, say will hold your money for 6 months but in fact they will never get it back to you. Justice must be made upon this dirty business.

After checking in for the flight, e-dream sent me a boarding pass in the name of another person. It was impossible to tell them about the error. On the return flight, they did not send a boarding pass at all. And this is a Prime service, for which they charged more than 50 euros from my account. After reading the reviews of other affected passengers, I realized that I would never deal with this company again.

I can happily report that eDreams has refunded me $400 ($386 plus $16 as cost of wire tx) after I requested Kayak.com customer service to help me. Thank you Kayak and I appreciate eDreams finally correcting their mistake.