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Ecrater
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EcraterReviews 374

2.5
ecrater.com

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Ecrater Reviews Summary

The overall reputation of eCrater is mixed, with notable strengths in product variety and competitive pricing, particularly appreciated by customers who value supporting small businesses. Many users report satisfactory experiences with specific sellers, highlighting product quality and timely deliveries. However, significant concerns arise regarding customer service, including poor communication, difficulty resolving issues, and experiences with fraudulent sellers. Customers frequently express frustration over delays and a lack of support from eCrater when problems occur. This duality suggests that while there are positive shopping experiences, potential buyers should exercise caution and conduct thorough seller research before purchasing.

This summary is generated by AI, based on text from customer reviews

service
79
value
81
shipping
76
returns
43
quality
76

We monitor reviews for authenticity

New Jersey
1 review
7 helpful votes
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Surprisingly Satisfied
November 10, 2020

Purchased MS Office software and significantly reduced price and had an installation issue, Thought I'd my money and could not "call" support - but I received an email shortly after my inquiry from a principal (I think) of Ecrater and he work with me one on one for about an hour and a half to resolve my installation issues. These guys are outstanding! If you want and need software at a very reasonable price, go no further - this place is the best that I've dealt in a very long time!

Date of experience: November 9, 2020
Texas
1 review
13 helpful votes
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I spent half a day setting up a store. Everything was fine. My items showed up in the search results. But after a week or so, none of them would show up anymore. Ecrater support just kept saying everything was fine on their side and they can not comment on search results. I was selling some video games that no one else was selling. So my game should be the only thing that shows up. But when I do a search now, no items are found.

Don't waste you time selling on ecrater.

Date of experience: November 9, 2020
Wyoming
1 review
1 helpful vote
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Ecrater review
November 5, 2020

This store is great if you want to find thins on the lower end of cost and quality stuff. I bought some shoes off it and they were great.

Date of experience: November 5, 2020
Arkansas
2 reviews
2 helpful votes
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Great product.
November 2, 2020

Great service and friendly response. Could not ask for better. One of the few businesses I've dealt with that actually cared about the service. DVD's in excellent condition, packaging fantastic and questions answered immediately and very helpful. Received order in record time. Extremely pleased with the seller and would not hesitate to use over and over, again. Puts others to shame.

Date of experience: November 2, 2020
Illinois
1 review
0 helpful votes
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Try to buy a toy only to find out payment went to a Chinese outlook address. Never received what I ordered. No response from ecrater when I sent an email to complain. Don't buy through them!

Date of experience: October 31, 2020
North Carolina
1 review
2 helpful votes
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Ceeze Sneakers
October 28, 2020

Good communication.! Good product. Will be ordering again this month. Product is well priced. Will be ordering Travis Scott's next

Date of experience: October 27, 2020
Pennsylvania
1 review
1 helpful vote
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Some feedback on eBay says they didn't get their links, but I found that mine were in my junk folder, placed there automatically by Hotmail, which I hate Hotmail does that. But software activates the way the seller tells you to do so in his instructions, so that does assume that you have a bit of an aptitude for using software and following instructions. If you need someone to hold your hand for everything you do, I could see where you might be screwed. But I was in good shape, and I didn't pay more than I wanted.

Date of experience: October 22, 2020
Delaware
1 review
1 helpful vote
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Very quick service
October 20, 2020

Their service was very quick and the package arrived faster than i thought it would i will be doing business with them again in the future.

Date of experience: October 20, 2020
Australia
1 review
1 helpful vote
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Found this site, bought a pair of race shoes (BARGAIN!) listed at well over twice the price on the BIG internet seller.( so under 1/2 the price here) Bit of communication would be nice but the seller told the TRUTH and only the TRUTH. Arrived in just over 10 business days. Super Happy. 10/10 ecrater YOU ROCK

Date of experience: October 18, 2020
California
1 review
2 helpful votes
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The seller uses Lego product numbers along with Lego product photos so you will think you are buying Lego. What shows up is a brown cardboard box full of bricks without instructions. I am embarrassed for thinking I can purchase anything from China without getting ripped off.

Date of experience: October 10, 2020
Germany
1 review
2 helpful votes
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Miss printed Jersey
October 6, 2020

Bought a Jersey for my husband. I received my item in a timely manner but it was a miss print. When i reached out to the saler they told me to fix myself & they would refund me half the money. Never received my refund.

Date of experience: October 6, 2020
Nebraska
1 review
1 helpful vote
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Knights Templar Honor
October 4, 2020

Packaging made sure item or shipping box wouldn't be damaged. Honest description, and pictures of item. Was a real honor to purchase this sword as it resembles my heritage and relationship to this fraternity

Date of experience: October 3, 2020
South Carolina
1 review
0 helpful votes
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SCAM!
October 3, 2020

I ordered a canvas bean bag chair for 70 $ for my granddaughter in July 2020! No way to track my order, the " contact us" will not let you write a message, the product AND seller, " dealerslane" is no longer found on ECrater. I have gotten no response from ECrater OR Dealerslane by email. I have been scammed! DONT USE ECRSTER!

Date of experience: October 3, 2020
Delaware
1 review
4 helpful votes
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Amazing
September 27, 2020

Amazing, made my cake look professional! Fast shipping and quick responses to make sure it's exactly what I ordered! Highly recommend! I will be buying more in the future!

Date of experience: September 26, 2020
Missouri
1 review
13 helpful votes
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Bought an item from a website claiming a 30 day satisfaction guarantee or your money back.
Item did not work. Company would not return phone messages, emails. Had to submit claim with credit card company, only to receive a response from ECRATER, not the original seller. ECRATER accuses me of being dishonest. BAD BUSINESS. Still fighting for a refund.

Date of experience: September 25, 2020
California
1 review
0 helpful votes
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Mydreams- store2019
September 27, 2020

I'm am very satisfied with my purchase and order from mydream-store2019 and I'm waiting for it to arrive anyday now. Order******* I still haven't received my purchase yet and the seller is asking me to remove my negative review for a refund at this point all I want is my money back cause I'm still waiting for my purchase and it's been over a month so be careful on this website and beware

Date of experience: September 25, 2020
Oregon
1 review
0 helpful votes
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Nunca llegó mi compra
September 22, 2020

Quiero mi dinero ya que nunca llegó el producto.
Desde mayo 17 fue la compra!
No respondes lo email

Date of experience: September 22, 2020
California
1 review
14 helpful votes
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September 2020 update
September 22, 2020
Updated review

I had no problem with this company. Ordering was easy. Shipping was fine. Maybe 10 days. I asked that the print be shipped rolled, not folded or flat. They accommodated my request perfectly with a sturdy cardboard cylinder.
But after I received this beautiful amazing print of the car I was expecting, I checked the internet for like photos, only to find out this is a 1967 model, not 1970. Big deal. It's the print I wanted. The best of the muscle cars. I am very happy.

Date of experience: September 21, 2020

1970 GTO
September 5, 2020
Previous review

I would like to thank not only the people who worked on the production of this beauty, but genius who originally designed it. A classic.

Date of experience: September 5, 2020
Pennsylvania
1 review
0 helpful votes
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Counterfeit Products
September 15, 2020

I purchased two 64 oz. Yeti Ramblers through Dat Dao on Ecrater and both are COUNTERFEIT. I was promised a full refund and have not received anything. STAY AWAY FROM THESE CRIMINALS...

Date of experience: September 15, 2020
Texas
1 review
12 helpful votes
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Fraud Company.
September 13, 2020

Never buy something from this website. This website is a scam. They do not send your items and accidently send additional items in where they demand more money. They have poor communication. They do not respond by email only by phone call. They do not talk professional. Please do not purchase anything from this company. They are fraud. You will lose your money and the product. These people are tell you lie and will demand more money. Please do not look at this website. If you want to purchase something. Look at website that is reliable.

Date of experience: September 13, 2020

From the business

Buy and sell on eCRATER, an online marketplace and free online store builder


ecrater.com
Founded in 2004
Irvine, CA, United States