EconomyBookings

I have been renting from Economy Bookings for over a Year. I have a car as we speak in Jamaica for January. I have been completely satisfied with their competitive pricing available. I do look at other Apps but so far this company is the best! I rented a car for Hawaii and after hearing on the news that it was hard to rent a car, I tried with Economy Bookings and NO Problem. I even booked a car the night before for a day rental on another Island and same great results.

California resident book for Orlando, FL... Had NO idea they are located in UK! Booked insurance Full Coverage insurance (USA language rental car insured) o' no, had to buy insurance from rental company... Received 30 min your call is importznt message. Could not reach by phone sent email 3 times and after long wait would Not refund money. Said he meant something else. Also paid for money exchange what a scam

Using Economy bookings for my car rental in Portugal was very simple for me to use. When we got to counter for EuropCar, at the Lisbon airport, all we had to do was put input our card to charge for incidentals and we were on our way. There was some initial confusion with our reservation from those working the counter because we were automatically upgraded and all the coverages were automatically applied. I highly recommend using this service going forward.

Booked a car, on returning it with minor scratches meant we had to pay the rental company E180. Claimed this money after sending all relevant documentation and 70 days later I still have not received a penny.
Many calls and emails unanswered, when you do get through its to Latvia on a premium rate number and after holding >30 minutes. Heard lots of excuses, basically they dont want to pay out. Latest is my claim has apparently been approved but may take up to 28 days to be processed which takes me to 90 days. Luckily my claim is for a small amount and I'm fully expecting more delays and lies. Book elsewhere, you're basically not insured

I made a car rental reservation through EconomyBookings.com and they immediately charged my credit card $132.00, which was fine. However, emergency surgery forced me to cancel my trip. I cancelled the rental car about (17 days before the proposed pick up date). When I cancelled, they said about 30 calendar days, I would get a full refund. However, it took about two months to get my refund, and I had to call and email them about 10 times to get it. They kept referring me to rentalcars.com, which was not where I booked my car. Anyway, when they finally did give me a refund, they only gave me back $91. When I inquired about the remaining $41, they never returned my calls or emails. Very, very poor customer service, and the entire incident made me feel like I was dealing with an unethical company. I will never use them again.

Do not make a reservation from this website. Because even if you make the cancellation on time and in accordance with the rules, they do not refund your payment, they keep it in a place they call "Wallet".

If they stated this from the beginning, there is no problem. But they don't.

This website is a kind of fraud. I have not received a refund for the case I will describe below for more than 4 months. And their support team never responds, they are very good at spinning the ball.

Their scam operating profits may be more than their actual operating profits.

STORY:
On 24 February 2024 I rented a car through the economybookings.com website.

Before renting, I checked for free cancellation. 2 days before the free cancellation date, on 26 February 2024, I cancelled the booking due to a change in my schedule.

I then saw that the refund was made not to my credit card but to a place they call "Wallet".

I wrote to Economybookings.com about this through various channels, but you gave me answers like "you can still cancel" "check our cancellation policy". The problem has not been solved for months. They haven't refunded my money for months.

Your review will help others learn about this website.

Please do not rev[11:49:10] martin: Car rental California
It was a pleasure to deal with this company. From the moment of booking to pick up and drop off I was provided with excellent service. I booked the car a lot in advance, about half-year before going to California, and during this period I needed to ask economybookings.com questions regarding my booking and got answers within an hour after I sent them by email, which was surprisingly fast. As for the rental itself, I did not have to wait at the Alamo desk at the Los Angeles airport, because there was no queue and the staff was very helpful. The car was almost new – 7,000 mls mileage – clean and in great condition. I would recommend this company to anyone. Iew if you are affiliated or have a conflict of interest with this website.

Booked with them, cancelled and got an email stating the refund would take up to 21 days. After 21 days, I contacted them using a form in their website, I was told that it could take 48h for them to reply. After 2 days without hearing from them I tried to reach through their Facebook and email... No reply. Today I tried to call them just to figure out their support phone number is just a (very buggy) system with pre-recorded messages without any agent on the other side.

Economy bookings has taken customer avoidance to a whole new level. You can't get customer service. You call and they just give you automated garbage. The only way I can deal with them giving me zero refund for my early cancellation is to email them and they get back to me in 7 to 10 business days. I feel disregarded and even disrespected by a totally automated customer service line and can't believe their system sometimes my free cancellation and but gave me nothing back. What a terrible experience! You guys owe me and you know it. AND guess what! When you go to submit this form they are going to try to get your facebook account so they can scrape your data!

We were making reservations for an upcoming trip and came across a decent deal on a rental car. We tried booking and got an error that they couldn't process the payment. Upon calling the bank, the card was flagged, not because of the company, but because we had made multiple reservations for car and hotel in 2 different states we're visiting. They unlocked the account and I tried to call Economy Bookings to learn they're based in Europe. I'm so thankful that our reservation didn't go through. I didn't think to look them up, as we were going through the Sky Scanner website. Looks like nobody has anything good to say about them! Wish I had thought to look them up first, but assumed they were reputable! Next time I'll definitely do my research!

Hello, I sent you a complaint upon my return from Morocco at the end of December and received no response from your services. In fact, I did not have access to the rental car that I had reserved, the rental company would have given it to someone else... I found myself in difficulty getting around and had to face additional costs. Please study my request, otherwise I would be obliged to contact the consumer defense association to which I am a member (Que Choisir), the problem having still not been resolved for almost two months despite my questioning. Further complaint sent at the end of December due to non-receipt of rented vehicle.I can provide you with the WhatsApp exchange with the rental company. Sincerely.

Booked a Car for Noleggiare at Rome, Leonardo da Vinci for 12 days of use.

System failed to show our booking, no info whatsoever. Did not get any sort of communication or cancellation message from EconomyBookings. Tried calling support, they answered me twice and proceed not to help me in any way. The support just told to send an email when I'm standing there at the rental.

Also found out that the booked car model was not even existing at the rental.

Afterwards the customer support was poor. Very slow replies through email and unwilling to cooperate.

Stole 160€ from me and tried their best to ruin our trip. Can't recommend.

Ended up booking from a competitor and received much better results, you should do the same.

I rented a van for 7 passengers for pick-up in Izmir on April 6. A man showed-up with a small 5 person car, indicating that this was all they had. I did not accept it. They promised to solve in 5 days and it has been 45 days, and silence. They are just waiting for me to get tired and give up. CROOKS!

I booked a car thru economy bookings for Thrifty car rentals in July 2020 for pick up at Houston hobby airport. Had to cancel due to emergency surgery. I cancelled three weeks ahead of time and ask for my refund. The first response was that Economy booking would charge a $100.00 cancellation fee but my remaining refund would take 90 days to receive. Yesterday Economy booking said they are no longer refunding money but will send a voucher instead that can be used for two years. They are using covid as an excuse to no longer refund customers money. Whatever you do don't get caught up with this scam company. They are headquartered in Latvia. Thrifty car rental will not help you at all.