From the business
For over 50 years, Ecklers has been the leading trusted source for quality restoration parts and accessories for Chevrolet and Ford trucks and automobiles.
Ecklers Reviews Summary
The company demonstrates a mixed reputation, with customers appreciating the quality and variety of products available, particularly for classic car parts. Positive feedback often highlights the prompt shipping and helpful customer service when issues arise. However, significant concerns include delays in order fulfillment, confusion during the purchasing process, and challenges with returns, particularly for damaged items. Customers also noted difficulties navigating the website and a lack of physical catalogs. Overall, while there are commendable aspects of product quality and customer support, operational inconsistencies and service-related frustrations are prevalent themes in the feedback.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Good. Open box deal for the win Really looking forward to installing it.
Great customer service and products. I have ordered parts for my C4 Vette & my 1940 Ford and quality has always been great.
I tried to order multiple clearance items from the site but once I placed them in my cart they went to full price, instead of placing a order I deleted everything.
Better instock position than most corvette online retailers.
Recieved the item with a crease in the box, was hoping it did not get to the molding but was not so lucky, molding was bent. Packaging was subpar with just a couple pieces of paper in a flimsy box.
Shipping is feat getting my product quick is most important.
Ordered part had salesman check to make sure it was what I wanted was put on hold for 5 min. Or so and was told Yes it was the right part only to wait 3 days for the wrong part! Now I have to send back and wait 5 to 10 days for refund!
Hey Franklin,
I apologize that you received the incorrect product even after you confirmed with Sales that it was correct for your vehicle. I completely understand how frustrating this must have been. I see you have already spoken to customer service, and your store credit has been issued to your account for the return. I apologize for any inconvenience this might have caused you, sir, and if there is anything else that we can assist you with, please feel free to reach out to us.
Thank you,
Allison
Great website. Easy to use and fast. Other companies should duplicate what you have here.
They have the best parts i have found anywhere! Quality parts, not the thin just alot of places have, if i need parts and quality matters, Ecklers is my store
These guys always seem to have the parts for my Corvette and Camaros when no one else does. Quick shipping too.
I've been able to find things for my 2nd gen 79 Rally Sport that you can't find other places!
Everything I have ordered from Ecklers has always been a good fit and good quality. I wish their shipping was quicker. But they have been great otherwise.
Awesome site for all your hot rod needs! Larger inventory of parts at great prices!
It was an easy transaction to cancel recent out of stock order! Person doing cancelation very professional and easy to talk too.
Very easy and I love the sales. Great service. And fast shipping. Thank you.
Excellent service and great catalog but shipping cost is too high
Fast shipping and excellent description. Shipping arrived earlier than quoted.
Everything purchased so far Im happy with.
You seem to have a good selection of Ford parts
I received my seat belts but didn't open the box until the other day and there weren't any instructions in the box. I started contacting Ecklers three days ago and no one has gotten back to me
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Miguel,
I'm sorry that the rocker molding was bent upon arrival. I understand your frustration. If you would like us to assist with setting up a return for store credit, we can do so since this was an open box purchase. However, I hope you were able to modify it and still use the product. We are currently working on our packing quality, so this should be improving. I have issued you promotional credit to use on a future purchase online or over the phone due to this inconvenience. If there is anything else that we can assist you with, please feel free to let us know.
Thank you,
Allison
If you feel your issue has been resolved, we'd be so grateful if you could update your review.
Your feedback not only helps us—it also helps other customers! Thank you again for giving us the opportunity to make things right.