Everything But The HouseReviews 794

We are longtime fans of EBTH! Not only to buy many items from silver and turquoise jewelry to oil painting and furniture! We were lucky enough to live close to the DALLAS warehouse so it was great for getting the larger items.

When it was time to downsize and move out of state, we used used your skilled and excellent staff to help sell a lot of our things. It was a fantastic experience and I cannot recommend you highly enough!

We wish now you would open a Phoenix location!

I recently attended an event at the Columbus (Ohio) Museum of Art which featured EBTH. The main speaker from EBTH Cincinnati was very good and interesting. However, when attendees were able to bring up our vintage and antique items for a quick appraisal, a manager from the Columbus office laid a large, old medical chart on top of my item. A significant amount of black dust and stain came off of the chart and onto my Popeye doll from the 1950s. The doll was in Very Good condition but now has black staining on its clothing which is not coming off.

While the manager did apologize to me, he only did so after prompting and when he became aware other people had seen what happened. He certainly did not sound or appear apologetic in any way. His only response was that he could look up the value of my item on his computer after he finished with the medical chart. I definitely had the impression he viewed me and the Popeye as unimportant.

I understand my item isn't worth thousands of dollars. But it was something I had planned to sell and it's value has been significantly decreased by the careless mishandling by EBTH staff.

Our names, phone numbers, and objects for review were recorded so I waited a day to post this review to see if I would perhaps receive an apology call of some type. I did not.

I had previously recommended EBTH multiple times especially to people who had high quality items they wished to see as part of downsizing to move to a retirement community. I will now only be recommending other online auction companies and sites.

RIPOFF WARNING (or confessions of a trusting soul} I have had a bit of fun the past few months bidding at online auction house, EBTH. Everything But The House. Ive had a couple questionable experiences. Items bought for incredibly low prices have disappeared from the warehouse and the sale was cancelled to my great disappointment and items arriving damaged, etc. that Ive overlooked. In those cases I was refunded. But the latest snafu is the limit. I bid and won a strand of black pearls that on receipt, are truly hideous. Not only are they too damaged/marked to be worn, I doubt they could be used for marbles in a kids game. There are globs of some plasticy substance on them. The company maintains the condition is as described and that markings on pearls are a natural occurrence and dont need to be mentioned, and Im stuck. I wont tell you how much Im out, but suffice to say, I am embarrassed. They maintain they sell estate items, and many things are. But some items have never seen the inside of a retail store, much less someones jewelry box. Dont be a sucker like me. PLEASE. I read other reviews of the same type of shady behavior online AFTER my experience. Heads up, yall.

I have now purchased multiple items of artwork on this site and have been just as happy with everyone of them. They have been exactly as described and pictured on the website, and shipment has been timely. Their shipping department clearly makes every effort in terms of wrapping and packaging to ensure the pieces arrive safely. I had an inquiry about one piece before it arrived, and the customer service was fast and professional.

I won an item from an auction in EBTH. When I received it, I found this item was damaged severely. In its condition report, EBTH put single word "Good". I contacted their customer service, they refused to refund me. They said the item images showed the damages. Actually, buyers were absolutely unable to see the damages from images because the broken portions were glued back in same color. Obviously, EBTH knew the damages, but still used Good to mislead buyer rather than described the damages.

I thought I am the solo victim of such a business conduct. After I read some reviews on EBTH from SiteJabber and Yelp, it is concluded that this behavior is a true reflection of EBTH business philosophy and practice. Like some other victims, I spent thousands of dollars to buy items from EBTH in past years. This damaged item cost only over one hundreds. They prefer losing customers rather than keeping you. How horrible and stupid is EBTH management team and customer service team.

In April 12,2018, EBTH laid off 212 employees. That's 30 percent of the company's local staff. Worse business practices and customer services are expected after the layoff. So, PLEASE DON'T DO business with EBTH unless you don't care your money are robbed by the bad business.

If you have the same situation as mine, here are the tips:

1. Call your credit card company to issue a dispute as soon as possible;
2. File complaints to BBB and Ohio Attorney General office;
3. Post your review wherever to share your bad experience with others.

Take care when identifying the object you are bidding on. The auction site cannot be "all knowing" any more than a live auctioneer can be an expert on all types of glassware, pottery or antiques. You must use your own expertise and research as you are bidding and assume the ultimate responsibility. I have been very pleased with the items I have purchased although one item was lost and never received and 1 purchase delivery was delayed to the point I was afraid it was also lost. This is a fabulous way to have an eye on items across the nation that I otherwise would never have seen nor had a chance to bid on or to own. Most of the items I have purchased have been delicate in nature (glassware) and I have had no damage whatsoever!

Photos Make Jewelry Look Substantial but sadly when you receive you find that is not the case. I purchased a garnet ring that looked online to be suitable for a grown women to wear but when it arrived, it was so incredibly small. It looked like something a 12 year old girl would wear. I called in to Customer Service and they politely told me that their descriptions were accurate which I am sure they were but that basically I am stuck with the ring because unlike eBay where most sellers offer returns or make it plan if they don't, EBTH is a "as is - where is" site and once you buy, you keep. I am not alleging that their description was inaccurate. I am saying their photos make jewelry look to a layman (who doesn't know how big or in this case small a 6mm garnet really is) like it is more than it is. I suggested to Customer Service that they might want to photograph a ring on a woman's hand to show true size. Not sure if that will make it's way up the food chain or if they are interested in a more proper representation or not. I certainly would NEVER had paid $90 for this tiny little ring. Had it been photographed on a woman's hand, I would have known what I was considering and passed. I understand this is the perils of shopping on line. Again, ebay is the better site since most ebay sellers offer refunds. If you don't like or something doesn't live up to expectations, you can return for refund.