Everything But The HouseReviews 794

I have made over 50 purchases from EBTH and have had very little problems until recently. I purchased an item costing $573.46 and was charged that amount to my credit card on 5-23-18. The items never arrived. I continuously called, but was never supplied an answer. Finally, on 6-29-18 my credit card was credited for the total amount, with no apology, no email, and no return phone call from my previous calls. This is not my ideas of a reputable company. The entire situation stinks and they couldn't care less.

WARNING! Do NOT do business with this company they are extremely disorganized! They have very deceptive business practices. They are not transparent or professional. The communication is awful! They do not follow through with what they offer and tell you what ever you want to hear initially! If you start asking questions about your contract before you sign it, they are put off by that and will ignore most of your questions, hoping you proceed anyways. I gave them hundreds of items to consign which they've had in their possession for for two months. They only accepted four things out of many. Instead of telling me this straight away they held onto my items they weren't going to sell instead of returning them to me promptly! Unbelievable! I had to hound them over and over to get simple questions answered before I agreed to the terms. Its a legal document so, hell yeah I'm going to ask questions. Vermin they are. They have a few naive millennials doing the leg work with clients who have no idea how to conduct business. I'm willing to give people chances and have some flexibility with regard to learning curves younger people may have but hot damn these folks are seriously clueless. They returned my items to me and I went through them only to discover over half my inventory was missing. I have a record of everything they took. So we'll see how this goes. I'll update this review when I hear back from these clowns. They also blocked my EBTH account so I can't access any info. Other reviewers experienced the same. I am disgusted and pissed. Stay away. Total waste of time, money, and energy. Not worth the hassle or aggravation. Read the countless terrible reviews! They do NOT give referrals fees to current clients by the way. Zero stars.

I've been buying from EBTH for two years having made my first purchase in June of 2016. I purchased enough items to have spent literally (and stupidly) thousands. When many of the items were damaged and the claims became ridiculously difficult and I did not receive any compensation, I stopped my addiction to the auction style and left them in November that same year. One of the emails received from them indicated that they did not have all the kinks ironed out and some of the packing services were poor. However they did have my money and frankly I sometimes paid a lot more than the items were worth due to the bidding. I was sucked back in in March of this year and thought things were better until I received an item that was listed in good condition and later found out that it was broken in an obscure place that I may not have found out had I not seen the same item and noticed the difference. EBTH refused any sort of compensation because the time was over their designated 30 days (The item was delivered on May 12 and I put in the email claim on July 2). The idea that they would not compensate a customer who had spent thousands for an item that was just over $100.00 is ludicrous. Again, you have no way of seeing what you're bidding on so beware. As I review the pics of my purchase at the website, I see that they did not really take a photo from the angle that would have shown the damage. I will stop purchasing once again and close my account never to look back. I'll stick with Ebay if I want to spend money - at least they have checks and balances in place and years of experience.

I have purchased 4 framed pictures. Two of them arrived damaged! They want to blame UPS but the boxes were not damaged. EBTH does not know how to pack pictures for shipping and have made no effort to look into improving how they do things. If packing and shipping is done by a vendor they make no effort to control the quality of that vendor's product. They are really slow at providing refunds! They won't escalate your issues to management. This is also a clear indication that upper management does not care about customer concerns or suggestions. EBTH has a lot if internal issues and issues with their website and notifications to clients. They don't want to take responsibility for anything. They DO make sure they promptly get your money.

Ive spent over $10,000 with this company but I'm done. Last week I submitted a request via chat to Sophia to find out if an item could be broken down into parts... a very simple question. I never received a response but purchased the item regardless. Two days after the auction ended, I received a response from Sophia stating no one from the team ever responded to her. Is no one accountable? Do they not care about their customers? Now, I guess Ill have to rent a trailer to pick up the item when I may not need to. The bottom line is that they just don't care. They've lost a good customer.