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eBayReviews 3,489

1.6
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eBay Reviews Summary

The company, primarily operating as an online marketplace, faces significant challenges in customer satisfaction and service reliability. While some users appreciate the variety of products available, a prevalent sentiment highlights frustrations with fraudulent sellers, inadequate buyer protection, and a lack of effective customer support. Many customers report difficulties in obtaining refunds and dealing with negative feedback, indicating a biased resolution process favoring buyers. Additionally, ongoing technical issues with the platform further exacerbate user dissatisfaction. Overall, the company's reputation suffers due to these recurring complaints, suggesting a need for improved seller protection and customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

service
872
value
795
shipping
744
returns
710
quality
747
Maryland
1 review
0 helpful votes
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Outrageous Fees!
November 10, 2022

They limit the amount you can sell and charge you a crazy amount of fees. Just isn't worth it anymore!

Date of experience: November 10, 2022
Alabama
6 reviews
1 helpful vote
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Prompt service
November 9, 2022

I enjoy the great deals on Ebsy, I'm retired and it makes life easier to order quality products, timely arrival!

Date of experience: November 9, 2022
Wisconsin
1 review
0 helpful votes
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$#*! ebay
November 8, 2022

Sold items to pay my rent, eBay decided to hold my funds for 2 weeks even though I've been selling for over 15 years on eBay.

Date of experience: November 8, 2022
Texas
1 review
0 helpful votes
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Customer service
November 7, 2022

I sold a pair of shoes on eBay 2 months ago. I still haven't been paid. I sent in bank statement 3 times, they even deposited cents into my account to prove it was my account. Now they are wanting another statement in COLOR, In COLOR! I just gave up and will never buy or sale again. They never told me an another COLOR statement was due weeks ago. I am a 75yr old senior citizen I don't need this kind of hassle. A joke

Date of experience: November 7, 2022
GB
1 review
0 helpful votes
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Account is blocked without explanation.
November 7, 2022

Account is blocked without explanation. They say on the phone that they should not explain the reason for the blocking. Terrible company. Do not recommend

Date of experience: November 7, 2022
Georgia
1 review
0 helpful votes
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Ban by Ebay
November 6, 2022

I found out I was banned from ebay in 2019.
I opened my account in 2001 and used it sometimes. In 2011 I moved overseas and worked for the U.S. Government at their overseas Embassies for 8 years. I retired in 2019 and moved to my home in the U.S. got on my account in 2022 only to find out ebay ban me from using their site. So ebay banned me from the site the year I returned back to the United States. I call and they did not give me a reason just that I was banned, they said I was a security risk. So after a number of years with an account, not using it for 8 years while living overseas, I come home to a banned account with no explanation. The only thing good about ebay is finding older items that people still have. I would give them a zero but cant.

Date of experience: November 6, 2022
Florida
1 review
1 helpful vote
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Done with ebay!
November 5, 2022

I had an account for over 10 years and never had a problem.

I always paid and received my items... until recently.

I paid, didn't receive items.
Contacted the seller, and got no response.
I opened a case with ebay and miraculously, the seller claimed they got a delivery notice that my item was dropped off.
Ebay immediately closed the case with me so I'm out of a refund AND what I paid for.

I closed my account after that.
I can't afford to pay for things I may or may not get..

Date of experience: November 5, 2022
Massachusetts
2 reviews
6 helpful votes
Follow Michael M.
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Ebay was great! I sold lots made money. Until i had one transaction that went bad due to a mistake on my behalf. I never got tracking on an item it was only $23.00 dollars. The buyer most likely dishonest and received the coin, but said it never arrived. Ebay kicks my account indefinitely over a mistake! Pretty sad! Hope this helps anyone selling on ebay beware!

Date of experience: November 5, 2022
Texas
3 reviews
1 helpful vote
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Here is a copy of the breakdown of the fee's I had to pay. They take 12.9% go the irs and then the shipping so I have to charge more due to this and it hurts my business. I only use them foe about 5 percent of my business anymore, but I had no clue they have the nerve to charge me for generating tax revenue for the government that I DO NOT get myself. Talk about double taxation! I would like to take the picture of the invoice since I do not want to reveal the buyer but the i copy and pasted review below

Fees based on
$1,074.60
Item price
$125.00
Discount from seller
$870.00
Sales tax
$79.60
Fees based on
$1,074.60
Total fees for item
Final Value Fee
-$138.62
Variable percentage • Business & Industrial category
Rate for $0.00 - $7,500.00
$1,074.60
×
12.9% =
-$138.62

Date of experience: November 4, 2022
Arizona
1 review
1 helpful vote
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DONKT BUY ANYTHING ON EBAY!
November 4, 2022

DON'T BUY ANYTHING ON EBAY! Some sellers are running scams with tracking numbers so that can say items you never received are delivered and eBay does nothing.

Date of experience: November 4, 2022
Florida
2 reviews
0 helpful votes
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I bought a perfume on 09/29/2022 from Valentineperfume and was supposed to get it on 10/05, I contact the seller many times but didn't answer, contact eBay, but they didn't do anything, I tried to cancel, and gave me a message to contact the seller,
I did and the seller didn't answer. I tried to make feedback to the seller, but eBay gave me a message to contact the seller, I don't recommend using eBay they protect the seller from all his violations, I already bought another perfume from another website, but I lost my money when I decided to buy through eBay, this is the first and last time using eBay

Date of experience: November 4, 2022
New York
1 review
0 helpful votes
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Lie to you, people can hardly understand what you are telling them will have to use a better site. Worst customer service I ever had

Date of experience: November 4, 2022
California
2 reviews
1 helpful vote
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Wide variety
November 5, 2022

Iv liked and used InBox for a while now and I like the wide variety of ways to earn points to redeem.

Date of experience: November 4, 2022
Florida
1 review
0 helpful votes
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GREED - ebay
November 4, 2022

I am been using ebay since 2002 and have 650+ transactions of buying and selling. When I first started using the platform, the fees were reasonable. Now, the fees are egregious 13% of the sold price. I am closing my account. Ebay represents the very worse in corporate greed.

Date of experience: November 4, 2022
GB
1 review
1 helpful vote
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Paid for specail delivery so paid extra so i can get item quicker but never got item till 4 days and seller admitted they sorry as warehouse made a mistake,,, so all i wanted was what i paid extra for postage and eBay said they cant do nothing... WHAT ARE YOU SURE REALLY YOU KIDDING ME WHEN THEY ADMITTED THEY MADE A MISTAKE EBAY IS BECOMING A JOKE AS THEY CAN SEE SELLER MADE A MISTAKE AND THEY SAID THEY CANT DO ANYHTING NO CUSTOMER CARE WHO IS RIGHT,,, AND THEY ADMMITED IT THEY KNOW I AM RIGHT BUT CANT DO NOTHING ALL THEY HAD TO DO WAS GET THE SELLER TO PAY IT BACK BUT THEY SAID THEY CANT... VERY SORRY BUT WILL NOT BE BUYING ON THERE WILL BE STICKING TO AMAZON

Date of experience: November 3, 2022
Florida
1 review
1 helpful vote
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Sellers Beware!
November 3, 2022

I have been selling on Ebay for more than 16 years. I'v always had a 100% rating. Ebay has become full of hateful people. Recently, I sold a lot of baseball cards. It was clearly written that the cards were used and not graded. It was purchased and afterwards the buyer made false claims that they were terribly damaged and even had the audacity to claim that they had food on them. Buyer for sure was opening package over a smorgasbored and too engulfed in their food to notice what they were doing. Buyer opens a return and quickly cancels and waits to leave negative feedback. This buyer has left negative feedback to other sellers. I have received postive feedback for sales of other cards and all my items. I complained to Ebay to no avail. It is clear Ebay offers no protection for this. It is a policy violation but Ebay outsourced all jobs overseas to employees that don't care about doing the right thing. Ebay and this dishonest customer should be ashamed.

Date of experience: November 3, 2022
GB
1 review
0 helpful votes
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Disgraceful seller care!
November 3, 2022

Absolutely disgraceful customer service and seller care. I was scammed selling at item and simply told its not their problem, even although the scam buyer had a legitimate account. I waited 2 months for responses from ebay and got nothing unless I repeatedly chased them. My account is now closed. DO NOT BUY OR SELL THROUGH EBAY. SCAMMERS ARE RIFE AND EBAY CANNOT CONTROL THEM AND WILL NOT HELP YOU.

Date of experience: November 3, 2022
Florida
1 review
0 helpful votes
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Beware Selling On Ebay
November 2, 2022

I set up an account on eBay to sell a few items. I sold 8 items in the first few weeks, however, eBay, was holding the sales proceeds until a certain date. Right before that date eBay suspended my account. I called them and they said their was fraudulent activity and permanently suspended my account but would not tell me why they suspected fraud. On top of that they are keeping the money from my sales. It appears they do this a lot and you just are out of luck getting the money back for items you sold. Beware of eBay as it is the biggest fraud out there.

Date of experience: November 2, 2022
Arizona
8 reviews
24 helpful votes
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Stay Away From eBay!
November 1, 2022

If you email eBay corporate executives about a problem
Or issue that affects all eBay customers and has affected them
For at least 25 days, you will be sent a computer generated e-mail
Stating that someone will contact you in 3 to 5 business days. I
Have received nothing! LIARS! They don't care about the problem
And they sure as heck don't care about you!

Date of experience: November 1, 2022
Ohio
1 review
0 helpful votes
Follow Michael D.
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Not only does eBay charge ridiculously high fees for items you sell but I made a purchase and it never shipped the seller kept giving me run around I asked for refund and was told item would ship after again waiting I reached out to seller only to find that the account had been closed. So I reach out to ebay only to be told sorry nothing they can do its past they're guaranteed date are you serious how could you let this happen and not make it right!? I'm sure I'm not the only one either that this happened to either what a joke ebay!

Date of experience: November 1, 2022

About the business

Buy and sell electronics, cars, fashion apparel, collectibles, sporting goods, digital cameras, baby items, coupons, and everything else on eBay, the world's online marketplace


ebay.com
Founded in 1995
San Jose, CA, Canada
+523