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eBayReviews 3,499

1.6

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eBay Reviews Summary

The company, primarily operating as an online marketplace, faces significant challenges in customer satisfaction and service reliability. While some users appreciate the variety of products available, a prevalent sentiment highlights frustrations with fraudulent sellers, inadequate buyer protection, and a lack of effective customer support. Many customers report difficulties in obtaining refunds and dealing with negative feedback, indicating a biased resolution process favoring buyers. Additionally, ongoing technical issues with the platform further exacerbate user dissatisfaction. Overall, the company's reputation suffers due to these recurring complaints, suggesting a need for improved seller protection and customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

service
886
value
807
shipping
754
returns
723
quality
759

We monitor reviews for authenticity

Romania
11 reviews
35 helpful votes
Follow Benedict F.
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I've bought lots of stuff from ebay. Everything came in 1 piece and exactly like it was described. Maybe it was just me buying stuff from people with high reviews. I really like the bidding system offered by eBay and the fact that I can negotiate prices with the seller. I will continue to buy more stuff, but just from people with high reviews, to avoid any possible problems. In my opinion, judging by its history, ebay revolutionized the global market and helped millions of people buy whatever they were looking for. Same happened with me.

Date of experience: February 6, 2014
Virginia
1 review
3 helpful votes
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I love ordering from here! Trustworthy. I always get some awesome finds for cheap1 Ebay is the $#*!. No joke!

Date of experience: February 5, 2014
Virginia
4 reviews
5 helpful votes
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Worst website ever!
February 3, 2014

Worst website ever! Expensive! Threatening tactics, overseas owner, money laundering company! Avoid it and do not let scammers takes american hard working small retailers money overseas! They suspended my account 99% for past 4 years 25k feedbacks for no reason! This is real threating discrimination company!

Date of experience: February 3, 2014
New York
2 reviews
2 helpful votes
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Overall, my experience has been good, but their policies are very confusing-- so confusing their own representatives have difficulty understanding them.

If you have real trouble with feedback or a bad transaction, you have to keep calling until you get someone from the Midwest because the people in Asia are not very understanding and just read off if a screen.

Date of experience: February 2, 2014
Florida
6 reviews
11 helpful votes
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Ebay is surprisingly a good place to buy textbooks-- if you can plan ahead. Think about it, students all over the country use the same book, and when they're done they want to sell it. The school store never offers enough, so students naturally gravitate back to selling it online. What's the most well-known place to buy and sell from others? Ebay! Overall, very happy with it. :)

Date of experience: January 28, 2014
Montana
4 reviews
11 helpful votes
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Ebay only cares about 1 thing. Them getting PAID!. I had an item that I ordered never arrive... Shipping said it did. But it didn't. UPS "was investigating, and took my phone number" Since then... I lost my case on ebay and UPS now requires a signature for all my packages. I am out my money and have to drive to pick up my packages now. So to you i say NEVER USE EBAY OR UPS!

Date of experience: January 26, 2014
Washington
3 reviews
1 helpful vote
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Never had a problem and had a lot of great deals over the years. Some people have commented on issues with PayPal but I guess I've been lucky.

Date of experience: January 26, 2014
Washington
1 review
2 helpful votes
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I have been on eBay since 2004 and today I found out how much they care about there sellers (nothing)----

Date of experience: January 25, 2014
New Jersey
7 reviews
14 helpful votes
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My husbands and I have always liked ebay, actually loved it! Then one day paypal freezes are account for buying shoes on ebay. I thought, really? We called twice to paypal and the staff is rude. They won't give us back our paypal balance now. We sold things on ebay and the balance in our paypal is ours. This is ridiculous. Avoiding ebay at all costs now and letting others know to do the same. If this paypal thing is an ebay company, this doesn't say much for ebay. Back to Amazon, it is so much nicer to buy on Amazon, ebay has become a mess because of paypal.

Date of experience: January 25, 2014
New York
2 reviews
12 helpful votes
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Did some business on ebay through my relative's account: opened my own separate account this year. Due to my relative's account's restrictions, my new, clean account was restricted. After 2 days of speaking to ebay, (in India) I've been told the computer algorithm makes the judgments and the accounts will stay connected. SINS OF ONE TRANSFERRED TO ANOTHER: THIS IS FUNDAMENTALISM. I am a seperate person with a separate paypal & address.

Date of experience: January 25, 2014
Virginia
3 reviews
12 helpful votes
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Just got the toys for my kids. They are so cute, Kids love them. I'm happy to get them in reasonable price.

Date of experience: January 24, 2014
California
1 review
3 helpful votes
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I don't know how someone talking in English so hard to understand ( very heavy Chinese and totally doesn't know what the heck she's talking about and had a job at Ebay)
Specially in the higher rank than customer services. Customer service gave me information and she gave me a difference information. Her skill doesn't qualified at all as my aspect in ESL's level but landed a job there. For me it seem like she bought that seat at Ebay. Some others I spoke with also had very poor English in Asia as well but sitting in Ebay and Paypal offices. I was think, that I called a country outside USA, somewhere in Asia

Date of experience: January 23, 2014
Washington
1 review
1 helpful vote
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I am not happy with my experience here. I usually order from amazon but decided to give this a try because of how cheap the prices are. It has taken over 3 weeks and my books have not arrived. I called customer service and the representative pretty much told me to wait it out. I mentioned I had an email that said my books have been delivered and my rental days have started counting down but he did not answer the question why. I would rather pay more on amazon or college book renter and actually get my books

Date of experience: January 21, 2014
Rhode Island
3 reviews
3 helpful votes
Follow JEREMIAH J.
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I am a full-time eBay seller. I have several employees. The new buyer protection that eBay offers is second-to-none with online re-selling. If you don't get exactly what you ordered, you are refunded. Easy as that. As a seller, I appreciate that my buyers are given that peace of mind. It also holds sellers to a higher standard. The returns processes are being upgraded. Every seller is now required to provide tracking. The site grades sellers based on experience. It's becoming a whole new experience, and I am excited to be a part of it.

Date of experience: January 10, 2014
Minnesota
3 reviews
16 helpful votes
Follow Kari R.
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I am reviewing Ebay as a seller; Ebay.com charges a much higher seller fee than one would think based on their advertising. They seem as though they are letting you list your items for free, but at the end of the month, you get charged a sellers fee, which is not clearly laid out in my opinion. I say this to allow someone else to beware of this. I do appreciate the way they protect buyers and I like their privacy they offer and the avenues for communication between buyer and seller.

Date of experience: January 9, 2014
Georgia
1 review
1 helpful vote
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Purchased a college textbook, but turned out seller didn't have in stock. How does that happen? Half.com sent email saying refund should be immediate, and offered me the opportunity to purchase the same book again at a higher price with a discount that equated to $5. Because I paid with Paypal using a checking account, a hold was put on my refund. Even when my payment to Paypal cleared my bank, Paypal wouldn't release the hold on my refund, which I had never experienced before. Busy moms price shopping for college textbooks don't have time for this Half.com!

Date of experience: January 8, 2014
Texas
3 reviews
12 helpful votes
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I love to by things on eBay. It is so easy to locate old school goodies the some people may have. I recommend eBay to locate those hard to find items

Date of experience: January 7, 2014
California
2 reviews
0 helpful votes
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I have had a number of transactions that went smoothly with this site. However, just like any sales platform, there are a number of sellers who are waiting to scam you. Sure, you get some sweet deals IF your order arrives and is exactly what you ordered.

Date of experience: January 3, 2014
Minnesota
8 reviews
11 helpful votes
Follow dregonfly m.
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Beware of item quality
January 2, 2014

Beware of item quality. Do not trust descriptions and be sure to read user reviews of products and seller ratings.

I do not like the "minimum bid" that is sometimes not met. I think if there is a minimum amount the seller will take, the bidding should start out there.

Beware of "bots" competing buyers may be using that automatically bid after someone bids against them, or fractions of a second before bidding ends.

Meh.

Date of experience: January 2, 2014
New York
6 reviews
12 helpful votes
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I used to LOVE eBay..
December 31, 2013

I used to LOVE eBay. But then they started letting businesses take over. It turned from a cool way to get rid of your old stuff. To a commercialized business marketplace. Fees went up, traffic stopped coming and frankly it takes me MONTHS to make a sale. The only plus is that they NOW allow so many free listings per month but then they take such a huge cut that I don't feel like I've made much of a profit. The site is for businesses now. (yard)seller's like me can't compete >_< they should separate the site, one for personal sellers and one for 'businesses'

Too many restrictions. Too many fees = ebay

Date of experience: December 31, 2013