eBay Reviews Summary
The company, primarily operating as an online marketplace, faces significant challenges in customer satisfaction and service reliability. While some users appreciate the variety of products available, a prevalent sentiment highlights frustrations with fraudulent sellers, inadequate buyer protection, and a lack of effective customer support. Many customers report difficulties in obtaining refunds and dealing with negative feedback, indicating a biased resolution process favoring buyers. Additionally, ongoing technical issues with the platform further exacerbate user dissatisfaction. Overall, the company's reputation suffers due to these recurring complaints, suggesting a need for improved seller protection and customer service responsiveness.
This summary is generated by AI, based on text from customer reviews
A site with great customer service and support, as well as, great customer satisfaction and poroducts.
Completely unethical business practices! I live in Canada and over $200 worth of clothing never arrived and was delivered to the wrong address- not only would they not deal with DHL & CA post they actually just completely IGNORED me. They refused to respond to me! I am out over $200 and they won't even have the decency to look at my case. NEVER EVER AGAIN.
I submitted FIVE sell orders to this company over two weeks ago, they suddenly announced they are merging with eBay and are no longer accepting orders from that day onwards leaving their customers to pay return shipping or they will donate them (ie put them on eBay). I will be disputing these shipping charges on my card, I have never had to return an order I sent to Twice and they certainly would have paid for these. What a terrible way to treat your loyal customers. They went from a great customer service oriented company to the same corporate jerks that eBay is. Good luck with that.
Hello,
I have a seller account on eBay.in which is restricted & suspended since over a month. I had already sent the documents asked 3-4 times but my account is not activated yet.
I am very exhausted of sending the query mail & chatting with customer support. They don't resolve my problem & transfer call from sales department to another to another.
My remittance is on hold. I need my money for item i sold.
I am very exhausted of eBay service & customer support. The worst service i had experienced. This my last formal mail please release me money otherwise i have to take some legal action.
Waiting for reply & call back.
Regards,
Abhishek Jain
Anybody can get lucky every now and then, but if you do the work, it isn't luck anymore. I don't think I'll ever get rich making my item purchases on Ebay. I think, if you do the research before you make those purchases, you can save as much as your purchases, if you do the work needed. Do this work before you make the purchase, because the money is already gone, after the purchase is made.
I wanted to take advantage of their closeout sales, and happened to be on the site the day everything was listed for $6.95 with an additional 30% off. I purchased about 10 items and was excited for the great deals I got- despite my being a bit disappointed with my previous selling experience.
I received an email about a week after my purchase, stating that due to some technical issues, 4 items I had purchased were actually unavailable. I was a bummed, but understanding, as I knew they had experienced some high traffic.
Fast forward to today, when out of boredom, I happened to visit the site to see what their deals were like (horrible, btw), and what do I find, but two of the items that were supposedly unavailable (and taken away from my order) re-listed for a much higher price.
Of course I can't get anyone to answer me as to why this happened and I'm sure no one is even bothering responding to people at this point, as they are almost done. I can't imagine what they did is legal, and I am extremely upset that they blatantly lied to me. Clearly they are a very corrupt people and I feel sorry that they thought making a few extra dollars was worth essentially stealing from a paying customer. Horrible, horrible, horrible experience.
When selling on eBay, the fees tend to be a hassle and with so many competitive prices, you usually don't make much money but as a buyer, it's the best! You just need to know how to actually use it. If an item (for example jewelry) is way too cheap for the type of gem its claiming, its probably a scam and this is true for anywhere. Always make sure you look at the person you are buying from. Check their rating percentage and their reviews as sellers. Shipping is fast if I buy from my country or its slow but very, very cheap
I've been using eBay for years and have only had 1, bad experience which was my first purchase. It only happened because I didn't know how to use it and didn't check the seller. I reported to eBay and got my money back very quickly. Love this site
This online store is the worst among all online shopping sites! PLEASE NEVER BUY FROM THIS SITE! The items do not meet the description. Shipping duration is horrible, The items are all duplicate or cheap china made items but are priced as branded ones. Delivery is often not done on time and refund takes ages!
PLEASE BOYCOTT THIS WEBSITE! THEY NEED TO KNOW THE MARKET IS CUSTOMER MARKET AND YOU CANT CHEAT THE CUSTOMERS
Worst Online store in India. Order a UK 8 Flip flop and looks like UK 10. And when I contacted ebay about this they rejected my request you replace it also. Never shop with these frauds.
Vast variety of products to choose from. Prime choice to do online shopping. Great delivery process.
Feebay exploiting sellers too much, recently they started to charge fees on postage cost, means they doubled the profit without doing any extra benefit for sellers, it bunch of greedy ghosts!
EBAY SELLER PROTECTION IS GARBAGE!
I sold a stone with a validated certificate stating about the stone as well as photos of the item. The buyer opened a claim saying its not as described and so I must issue a refund because ebay says in 'item not as described' cases they side with the buyer regardless of your documentation!
WHATEVER YOU DO, DO NOT SELL ON EBAY!
IT WAS MY FIRST TIME AND *******% MY LAST TIME.
Yep, closing their "doors". Not surprised. Wondered if was going to happen as I had good service prior, good pay outs etc. then, sent in a brand new lululemon tote bag, few lulu shirts and shorts and offered me 30.00. Whatever. If you get the chance though, check out the crazy markdowns NOW. Selling everything for 6.95 with additional 30% off.
The fees have gotten out of hand. I only sell things when there's a promo which makes it worthwhile now.
They are providing nice product quality. But, the delivery time can be improved. They are taking more time than other sites to deliver the products.
Very very poor customer satisfaction. Ordered an LG G2 phone from ebay which is producing hell lot of heat so wanted to return them back but the response from ebay is not satisfactory
EBay is nice but too secure / strict. You can't even learn from your mistakes@ eBay. Goosh I was expelled as a novice from eBay, I never knew my way around it, and I don't think I will have another opportunity to.
I bought an Ann Taylor skirt and American Eagle sweater for a total of $10.28 including shipping! To get great deals I used the $10 off my first purchase deal, which you can also get by clicking on this link liketwice.com/U7Ryt. I found some other really great stuff recently, like a J Crew trench coat style jacket for only $20!
All of the items I sent for resale were rejected. At least two of those items had never been worn and the tags were still attached, yet the reason given for rejection was "overall wear"... huh? I paid to have the items sent back to me because I don't trust them to "donate" them. This company has questionable tactics. Keep your clothes.
PayPal and eBay are owned by the same greedy corporation. PayPal must spend a lot of money lobbying for a monopoly in online payments because they suck to hard to have earned this monopoly fairly.
EBay and PayPal both reserve the right to shut down your account without any reason or justification. I didn't realize why, until my accounts were shut down despite a 98% positive feedback score. Of course they kept all the money in my account.
I am boycotting eBay and PayPal as a result. Amazon is better than Google Shopping because eBay's search results come up in Google Shopping search results. Ebay results show up as $0.01 on every type of product you can think of. This makes the features that allow you to sort by price completely useless on Google Shopping.
I will stick to shopping on Amazon until Google Shopping adds a filter to remove ebay spam from my search results.
About the Business
Buy and sell electronics, cars, fashion apparel, collectibles, sporting goods, digital cameras, baby items, coupons, and everything else on eBay, the world's online marketplace
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members