• Ebay CA

Ebay CA

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Overview

Ebay CA has a rating of 1.82 stars from 79 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Ebay CA most frequently mention customer service problems. Ebay CA ranks 655th among Marketplace sites.

  • Service
    21
  • Value
    21
  • Shipping
    17
  • Returns
    14
  • Quality
    15
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
1
5
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • $10.00 item $120.00 shipping, DISHONEST, DISHONEST, very poor customer service.
  • Sure, USPS gets it money form these labels, but this gets reported as general postal income.
How would you rate Ebay CA?
Top Positive Review

“Great app for selling and making extra cash from whats around your house!”

Craig D.
11/15/18

Been selling on eBay for over 20 years now - easy to set up, list and sell. Surprising what stuff around your house you could get money for... so don't donate - sell it! And if you need tips how, go to facebook and join the canadian resellers and fantastic thrifters group - that all we talk about!

Top Critical Review

“Negative 10 stars”

Rivka g.
10/7/23

Ebay needs to upgrade their Bot! Every time I open an account on ebay it's permanently suspended when I didn't even buy anything. They don't provide any way of asking for a review etc. It's easy enough to use a fake phone number but I shouldn't have too. Considering the reputation ebay has for fraudulent sellers perhaps they should stop blocking the honest people! AND by the way I was looking at dolls! Lol

Reviews (79)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (6) money (14) post office (2) 30 days (3) items (16) contact seller (3)
Thumbnail of user wahl.rivka
17 reviews
32 helpful votes
October 7th, 2023

Ebay needs to upgrade their Bot!
Every time I open an account on ebay it's permanently suspended when I didn't even buy anything. They don't provide any way of asking for a review etc. It's easy enough to use a fake phone number but I shouldn't have too. Considering the reputation ebay has for fraudulent sellers perhaps they should stop blocking the honest people! AND by the way I was looking at dolls! Lol

Service
Value
Shipping
Returns
Thumbnail of user endrits1
1 review
2 helpful votes
March 2nd, 2023
Verified purchase

I did win an auction on eBay. Paid in full after it. Received an email with order confirmation and estimated delivery date. The item was valued more then what I paid, but it was just an auction. I believe eBay at this case makes sure I will never receive the item and at this case offer you the money back. After one month and without me asking what I want they just said here is the refund. They closed the case without even knowing why my item never was shipped or delivered.

Thumbnail of user leal194
2 reviews
0 helpful votes
March 11th, 2023

There is no point in selling on eBay anymore. Buyer's purchase items and NO MATTER what proof you send or who you contact—the buyer will automatically get a refund as long as they open up a dispute with their payment institution. I don't understand what the deal here is, do they just want people to keep using their credit card and spiral into a debt they can't get out of?

Thumbnail of user charlesb2445
1 review
1 helpful vote
May 12th, 2022
Verified purchase

I recently purchased a watch and it was a fraudulent transaction and EBay refused to honour there mo et back guarantee as te
He Transaction was listed under property and that voided there money back guarantee. I have been a regular buyer and have encountered more fraudulent transactions over the last few years and don't recommend EBay to buyer for watches.
Disappointed
Charles

Tip for consumers:
It seems that there is a lot more fraudulent transactions as this is not my first and now they do t want to honour there guarantee as promised

Products used:
None as I never received my purchase

Service
Value
Shipping
Thumbnail of user timj467
2 reviews
8 helpful votes
November 12th, 2022
Verified purchase

Sold a guitar for $2,100. Buyer claims it arrived damaged and accused me of sending it that way. Damage claim with carrier was rejected. Ebay stepped in and issued a refund to buyer without my consent. When I received the guitar back, the damage was obviously caused after unpacking and hence obviously by the buyer. Clear evidence of a direct impact. Ebay claims they cannot prove the buyer is responsible so I am out $280 shipping and eBay fees + $500 repair + $500 reduced value of the guitar.

Thumbnail of user jamesm7346
2 reviews
0 helpful votes
August 26th, 2022

My item has been at EBAYs shipping center for 2 weeks with no movement. Only answer from ebay is it may still arrive. Its in KY, I'm in Ontario Canada and they want me to believe it may make it by Sunday(today is Fri.) I want my item. Not a refund! I feel Ebay could do better than say just wait it may come. Time to switch to Amazon.

Service
Value
Shipping
Returns
Quality
Thumbnail of user gigic15
3 reviews
43 helpful votes
July 5th, 2021

I sold on ebay for a few months and have been fighting with them for over a year, lol. They are the most pathetic company to deal with. Their customer service reps always say they are reversing the charges and taking care of everything for me. Then the next month, another bill. It's been going on for about a year, they are seriously sick. It's total fraud. I have to call in every month to complain and report. Then when I say - close my account, they say we can't for about 5 days until the credit is processed, total scam.

Tip for consumers:
Don't bother selling on ebay if you dont want to for atleast one year - they will charge you regardless if you cancel.

Products used:
customer service about 9 times in a year.

Service
Value
Shipping
Returns
Quality
Thumbnail of user younany1
1 review
1 helpful vote
November 22nd, 2022

It took me a long time to list a brand new item for $75 and ebay estimated shipping cost to be $25, so I listed the item for $100. The buyer paid $100 + HST. I got paid $52. I had to add my bank account using the old way of depositing 2 small amounts (silly). Then it took me a lot of digging to find out the details of my payment. It turns out that shipping was not $25 it was $32 (not sure why) as well as $15 ebay fee that I have never heard about. I could of added it to my item before I listed it.
I don't think I will use ebay again.

Thumbnail of user terris680
1 review
1 helpful vote
March 10th, 2023

If u are from Canada eBay sucks. You can not make any $. Poshmark and Etsy are way better. EBay the postage from Canada is too expensive

Thumbnail of user yannix
1 review
0 helpful votes
August 10th, 2022

300$ purchases payed within 5 minutes. 4 AM the next day and was charged a second 300$ even if my orders were confirmed and shipped. Unauthorized charges sould be a crime. The money on the second charge was money to pay my bills today. I will have a dent in my credit and 50$ charges because of ebay stupid overcharges a day later

Tip for consumers:
Use you card and erase info to keep yourself safe for extra charges

Products used:
ATV parts and tools

Service
Value
Shipping
Returns
Quality
Thumbnail of user jaden37
1 review
3 helpful votes
January 22nd, 2021

This ebay company is really bad. They solve the problem like a joke. I've purchased a floor matt from Omacusa seller, and never received it due to reason wrong address and it was the only address I have. I waited for 2 months and never received my item. I've tried to ask fo a refund but they never did. They stole your money easy. I filed a complaint to ebay and they opened the case. They said they decided to not refund me money and close the case. I've been emailing them for a few times to ask for reasons why and they never got back to me.

Thumbnail of user francescog32
1 review
2 helpful votes
March 25th, 2021

Sold an item through ebay in the amount of approx. $280 CDN. And netted about $225 CDN after paying various questionable and inflated fees. Once item sold, monies in the pay pal account could not be accessed for no rhyme or reason. Speaking with Pay pal they blamed everyone else but them selves for holding monies. Told me to contact ebay. Ebay says to contact Paypal. Big run around and no resolution to date. Last sold item on ebay was about 10 years ago, the process was very simple and seamless with no issues. Not sure what has changed since then. Once buyer receives item and writes a very good seller review, ebay should release money and not be subjected to Paypal as the sole banking administer of funds! Next time on small items I will donate to a charity rather than subject myself to these questionable business partners.
I plan to be very vocal on my recent experience with ebay/paypal to the general public!

Service
Value
Quality
Thumbnail of user jamesa518
10 reviews
42 helpful votes
August 25th, 2021

This bunch of crooks would make tony soprano or don corleone cringe in horror. In my case I sold some computer items back in july. On the 1st sale I was double billed for a shipping label for 2 different amounts at 2 different times on the same day. I`ve contacted them 3 times over the month & a half since and all they`ve done is lie lie lie. Their latest lie is they need ANOTHER MONTH to refund the overcharged amount. I do have a screenshot of the double charge but I`d rather not upload as it reveals the buyers real name which I`d rather not do.

Tip for consumers:
Avoid evilbay!!
Avoid evilbay!!
Avoid evilbay!!
Avoid evilbay!!
Avoid evilbay!!
Avoid evilbay!!
Avoid evilbay!!
Avoid evilbay!!

Products used:
Sold 2 items on there, the 1st of which they completely ripped me off on shipping charges billing me twice for the same shipment.

Service
Value
Returns
Quality
Thumbnail of user lisaw245
10 reviews
6 helpful votes
February 5th, 2022

I sold ONE item a couple months ago and am still waiting for my money?! They put a hold on my account because i tried to update the transit number of my bank. Spent over an hour on the phone. Was told the hold is off and yet i still have not received my money! Beware! And they charge for the service?! What service?!

Tip for consumers:
they charge for the service but really you do all the work!! they put accounts on hold for trying to correct a mistake??

Service
Value
Thumbnail of user markn64
6 reviews
19 helpful votes
November 19th, 2018

Generally good service with reliable suppliers. Occaisional problems, generally resolved in a timely fashion. It is rare to have an ongoing problem, but they do happen!

Thumbnail of user joer813
6 reviews
31 helpful votes
February 3rd, 2022

I wish I could give zero stars!
I've been dropshipping on many platforms till I decided to add on ebay.ca! This has been the worst experience so far! This unprofessional platform blocked my account without notice after a few weeks of dropshipping! When I asked for the reason why they blocked it, they refused to tell me! They also blocked my funds that I made on their platform. I asked when would I get these funds, they said after 6 months! I chatted with their agents to understand what wrong did I do, and they kept transferring me from one agent to another. None of them were able to answer my questions!
If you don't want to lose your money, avoid this platform at all costs! There are professional platforms to do dropshipping, and ebay.ca is NOT one of them!

Service
Value
Shipping
Returns
Quality
Thumbnail of user liae11
1 review
0 helpful votes
May 25th, 2022

Poor service, unprofessional stuff, it did not work for me and for most of my friends.
Do not recommend. If I could give it 0 stars, I would definitely do so

Products used:
Shoes

Service
Value
Shipping
Returns
Thumbnail of user pierrep78
1 review
1 helpful vote
September 7th, 2021

Ebay always protects the buyer! They suck They suck They suck They suck They suck They suck They suck They suck They suck They suck They suck

Tip for consumers:
Don't use Ebay

Products used:
Viviscal

Service
Value
Shipping
Returns
Quality
Thumbnail of user martaw2
7 reviews
23 helpful votes
December 19th, 2016

Fast processing time, quite fast delivery, everything is visible on website, you received email confirmations, overall I'm very happy!

Service
Value
Shipping
Quality
Thumbnail of user mp639
1 review
0 helpful votes
March 21st, 2022

I've needed to contact eBay.ca customer service on 4 occassions and I have yet to get any issue resolved. They seem to be reading from a scripted response manual and have no real resolution knowledge or skills. I've had to figure out everything on my own. If the posting I'm trying to list comes back with a problem, eBay has no clue what I have to do to list my item except to reiterate the reason I'm seeing on the listing. It's their system, you would think they would know how to troubleshoot a problem but they have no clue. I even asked to escalate the issues only to have them tell me that a supervisor will call me back, they never did.

On 2 occassions, all I had to do was to change 1 or 2 words in the title or description because eBay.ca and I assume eBay.com have words in their programing that trigger an item not to post but you would think eBay customer service would be able to make those suggestions instead of giving useless information.

The latest example of this was when I wrote (A Tribute to First Nations) in the title and description. I tried to figure out what could be wrong with my listing. After trying many things, I removed those words and I was able to list my item.

You can read what you want into this but it's scary to think what this could mean.

Thanks

Service
Value
Shipping
Quality
Thumbnail of user rond301
1 review
1 helpful vote
August 9th, 2020

Aug 10/20 tried logging in; encountered repeated captchas. Gave up after four of these idiotic captchas (yes, my eyesight is good).
Goodbye, eBay!
P.S. To Sitejabber: Stop with the captchas, already!

Thumbnail of user karimk29
1 review
0 helpful votes
February 11th, 2021

I made a purchase as a guest that I didn't receive (I believe it was a scam), can't contact the seller or get a refund.

Service
Value
Shipping
Returns
Quality
Thumbnail of user kylec881
4 reviews
1 helpful vote
March 12th, 2023
Verified purchase

EBay Global / International shipping is expensive (more pricey than shipping with courier) and EXTREMELY SLOW (eg. Take 3 weeks when the courier can do it in 5 days for the same price). Other than the shipping program, I don't really have any gripe. I had items lost and eBay honored the refund. Yes there are plenty of scammer sellers on eBay but so are many scamming websites, you just have to do your homework before buying! In general, I prefer Amazon for internet shopping: it may be more pricey, you cannot get away from tax, but shipping is generally FAST AND RELIABLE IMOE (NOTE: I don't have Amazon Prime).

Products used:
jewelry

Thumbnail of user fayez8
1 review
4 helpful votes
May 15th, 2020

My Order number: 17-*******-******* I have purchased products which Was on Ebay for $109, when I looked on my account I had paid $249? I was tying put stop on it, but Ebay very hard to reach. This is a robbery, their prices is not transparent, they advertising one price and charge what they like. Do not shop on Ebay!

Thumbnail of user stephenh1280
1 review
1 helpful vote
June 25th, 2021

I recently purchased a car part from a vender in Europe. I DID receive it (took over 1.5 months to receive it) and upon opening it found out that it not only didn't fit my car but was manufactured incorrectly. I contaced the vendor and was told to return it for a refund. I spent over $40.00 shipping it back to them but never received my refund. Ebay Canada opened an investigation but rejected my case without giving me a decent explanation, I appealed that decision but within a day of them receiving it turned around and once again denied by claim. I didn't get my money back, the vendor kept the merchandise AND the money I paid to buy it and to make matters worse my credit card company recharged my account for the original 'credit' that they originally awarded me when I initially complained. Double Whammy! Thanks Ebay Canada. The vendor in this case (carbra-shop) was sleazy in the way they handled it but my real complaint was with Ebay Canada because they never went to bat for me. Never again with I purchase through Ebay Canada. Steve

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About the business

Buy and sell electronics, cars, fashion apparel, collectibles, sporting goods, digital cameras, baby items, coupons, and everything else on eBay, the world's online marketplace

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