EasylifeGroup

My Mother age 97 has had at least £450 taken from her credit card account by this company. I have written to them numerous times to ask for a copy of the documents they supplied to her one with her signature plus a copy of what was provided to her under consumer protection regulation and data protection. They have not answered my queries but have refunded some money. Two amounts were taken out of her account of £74.95 in June 2023 and then in September 2023 (at this time she was seriously ill in hospital) otherwise they have taken £18.50 per month and some months three payments and two payments. I am pursuing this matter with the credit card company and if necessary I will issue against them through the county court as this maybe the only way to force them to provide information.
I find it unbelievable that they cannot answer three simple queries as they need to keep records for six years and how difficult is it to give me a print out of what has been taken out of my Mother's account and what the amounts are for. On researching this company I noted they have been find for breaching data protection. They have been using information on elderly people to profile them and then use this information to cold call them.

AVOID When you order items they sign you up to subscriptions of products without your consent. You end up with money being taken out of your account and products you don't want..

Stay away
They charge you for services you don't want! And clearly say no to!
They store your card details when they shouldn't! Also fraud
They're customers service team and situated over seas so when trying to solve this problem they won't and can't! Language barrier is a major fact here
Apparently ana is a supervisor but can't do anything a supervisor should be able to!
Trying to a get a sort of response from these guys is unbelievable
Now the fun part starts requesting sar
Stay away at all cost the prey on the oaps
Con artist all the way
Make sure check your bank for extra charges as they took payments from me 7 weeks later

I spoke to them on behalf of my 86 year old Nan, they have signed her up for a subscription that I 100 % know she did not agree to be cause I was the one than asked them to completely cancel everything. They have continued to take a payment 2 days ago of £18. Scammers targeting elderly vulnerable people. STAY AWAY and please spread this on all social media platforms as I will be doing. The more we spread awareness the less likely people are to get scammed!

My father purchased some goods using his credit card and since then has been signed on for a magazine at £18.50 per month. This was done by writing to him requesting him to cancel this service he knew nothing about within 14 days or he would be in the scheme.
How can you be sold something you didn't ask for and then the money taken out if YOU DO NOT CANCEL it? Is this even legal?
He is 93 years old and did not see it see it until I checked his credit card statement. Preying on elderly folk, not nice.

What a terrible company to do business with. I bought something from them and was contacted by easylife offering trial period of easylife motor club, I cancelled as soon as paperwork came through and emailed to say do not take any further payment. THEY DID. Several emails on and they have now stopped replying to my emails. If customer services refuse to answer, suggest we swamp CEO with emails

Good cheap catalogue site for home products. They offer a lot of deals for home products and is good quality. I even got a free £5 gift voucher recently which helped get a cool freebie:)
Check it out if you like buying from catalogues or cheap sites for home products.

Don't buy from this company. Payment taken 5 weeks ago. No sign of goods. Won't accept phone calls - except on 0800 order line. Several emails sent but no response. Considering legal action. They still advertise the goods I ordered on whole page newspaper adverts. AVOID THEM

I recently bought a fleece cape for £14.99 plus £4.99 delivery charge.
On arrival, I tried it on and firstly, it didn't look at all like the advertised picture in their catalogue. Secondly, it didn't fit as the back was halfway between my waist and shoulders and the side arm slits were too far back. Therefore, in two words it was totally unwearable and substandard!
After contacting the company to report the problem I was told to return with a cover letter to explain why I didn't want it and that cost me a FURTHER £3.28 with Royal Mail. When the refund was processed, there was no mention of the £8.27 which I'd had to pay to receive and return the faulty item. I shall be following this up, but I don't hold out much hope as the member of staff was very abrupt when I spoke to her, almost to the point of being rude.
I really wish I'd read the reviews before ordering and I certainly will never deal with this company again.

Purchased an item in April. Had a garbled phone call supposedly checking on my level of satisfaction in June. Politely refused any further marketing calls and then discovered that £18.50 had been taken from my credit card. Later got a stupid catalogue with a £10 voucher which I would never use. Only then did I realise this company had kept my details and signed me up for membership of an unwanted 'club' called Perx. Scandalous behaviour. Avoid this company at all costs.

NEVER buy from this catalogue company. Their business is not to sell products, but to scam you forever after. They get your bank account / card details and forever rob you. They target elderly people by selling so called aid products directed at older people JUST to get your financial details.

If they phone you just immediately hand up don't even speak. They are dangerous and don't know how on earth they are getting away with it

I had the misfortune to order a Shoe Ottoman from this company recently.The delivered item was left in the foyer of the building, outside the interior security doors of the block, with no delivery note. Fortunately our residents are honest. Assembly instructions were misleading and poorly worded. Eventually, the assembled unit looked good and seemed solid, but yesterday, two inner shelves collapsed - the problem being that the flimsy securing screws had worked their way out of the equally flimsy chipboard (?) shelves, leaving gaping holes (no longer usable), and causing a crack in one shelf, and the front plinth. I'm now left with the outer box shell - superb! A leaflet with the item states that once assembly has commenced, this item is non-refundable, totally contrary to sale of goods and distance purchasing law! I intend to call Easy life (?) on Tuesday 3rd April, after the Easter Bank Holiday break.

I happened to get a Easylife catalogue & decided to look on the net. I found several sites including Sitejabber and another with some info that might assist those in need:

Martyn James of complaints website Resolver, believes Easylife is exploiting its customers. 'Older, more vulnerable people are less likely to complain or know their rights,' he says.

Mr James says your bank should dispute unauthorised payments. He urges anyone who has used the firm to check bank statements.

Camden Council in London asks anyone affected similarly by Easylife to report it to Trading Standards via the Citizens Advice consumer helpline on ******* ******* or online at citizensadvice.org.uk/consumer/get-more-help/report -to-trading-standards

So i hope this might help

Sending thousands of unsolicited catalogues through the post - they appear to target retired people
Letters addressed to "The Householder" or similar, but they appear to hold full details on that householder.
If you buy something, check your credit card/bank account very carefully - they appear to sign people up to "Rewards Club" for £69.95 - many people have been "accidentally" signed up

My advice is be very wary of this company... their products are also very expensive - similar items can be bought in garden centres, supermarkets, B&M, Wilkinsons etc. for lower prices

An absolutely disgusting company
I ordered some plants in early June and the money was taken out of my bank account almost straight away
Today the 5th august I have just received 1 dead plant which has no chance of survival as it's an annual plus all the soil was loose in the box
How dare they take my money
This amounts to stealing from vulnerable pensioners
I will write to the company as email replies are a generic email
And phone calls are impossible as the waiting time is anything up to 4 hours

If you have ordered from this country recently CHECK YOUR BANK ACCOUNT...they have your card details they Will take money fraudulently from your account. Check now...you gave been warned

My wife bought a footstool from Easy Living (as seen by her mother in The Times). The footstool was of truly appalling quality. Ripped in 2 days. Then the unsolicited aggressive phone call followed to sign her up to Perx magazine. She asked explicitly for this NOT to happen. But they did - and then sent a letter saying she had signed up and would be debiting her account. These people are scammers.

They get you to order then sign and charge you for a subscription you never asked for, they sell your credit card details to sister companies like premier direct and bill you for stuff that you never wanted signed or asked for.
CHECK YOUR ACCOUNT DONT USE THEM
They should be reported as GDPR is in place and if people report them they could be fined thousands, also its fraud so report them to fraud alert
I would give an overal rating as zero if i could

Avoid if you dont want to wait. I ordered weeks ago only to be told it's not in stock for another 8 days I had to call them. No communication customer service terrible

The conduct of this Company is disgraceful. Unsolicited phonecalls, non-receipt of introductory pack, charging my account with £59.99 + £1.99 even though I never signed up to any contract/arrangement, and taking days to respond to my emails/phonecalls. I have cancelled my account with Easylife and I urge everyone else to do likewise. This organisation should close down or be closed down by Trading Standards. It's not fit for purpose.

For use when they cold call hard selling to the elderly and vulnerable, dont buy from easylife - keep your card details secure they have scammed hundreds of thousands of customers.The call center is in Cyprus and not Kent - they have special training to sell you memberships that costs the customers lots of money - this is automatically deducted from your card that remains in their system.

Once item bought they try to sign you up to Well-being Club with subscription that must be cancelled within 20 days. They are sister company and have access to your card details kept on system?! Sub is £70 so if you don't cancel they take your money! Said I would inform police and also cancelled card and got a new one. Thanks Easylife, don't touch with barge pole folks!

Have ordered a few items from Easylife over years (mixed quality)
They are ok to order certain items from, but avoid Rewards Club subscription at all costs. They say there is no obligation to subscribe after 2 week free trial. When you agree, they say they will send a letter out with full details & option to cancel if you change your mind. This letter never arrived.
Have now emailed them to get my details removed from their mailing list & marketing list.
Easylife have bombarded me with brochures in the past & occasional phone calls, so best not to give them phone number.