Eastbay

Ordered $166.00 pair of nike 270 air max. Got email saying package was delivered. It wasn't. Called customer service. They have to do a 8 business day investigation/2 weeks while I wait to hear back from them. I have no product even though they have my money. This is terrible business/customer service. Do not buy from this company.

I ordered new running shoes and had them the very next day. It typically takes a couple more days than that when I order, but this time it was so fast (just like me in my new shoes)!

Attempting to order two school items from Eastbay. They are available and in stock on the web site but, when ordering, I receive an error message about an invalid address - I've been living at the same address for 12+ years and Amazon, FedEx, UPS, etc have no problem with my address or validating it for proper formatting. Call Eastbay - tell them what's wrong. 45 minutes of mostly hold. They cannot help. Try Eastbay chat. Same and they direct me to an email address for help which doesn't work. So, they provide another email address that doesn't work. In short, 1+ hour of my time wasted. I wouldn't recommend doing business with them as its just a waste to deal with any CS issues (much less actually wanting to buy something from them).

I have 3 teens who are really into Vans Shoes. The most popular styles and sizes of these tend to go out of stock quickly. I stumbled on Eastbay last Christmas after searching literally dozens of sites for a particular shoe. Much to my surprise they had it in a wide range of sizes. The same was true when I went looking for birthday gifts later on. Prices are the same as other sites or sometimes better. Had to do a return with some complications and couldn't be happier with the prompt customer service. I had read reviews about bad service and was leery but mine went smoothly. Shipping and returns are usually free.

After reading all the negative reviews I almost didn't let my son order sneakers from Eastbay. He talked me into it and I'm glad he did. His sneakers were half the price at what they are sold for around us (if they have them) and arrived on the day they said they would be here. Couldn't ask for anything more. I'm sure I'm not the only buyer that has had positive results from this company. Maybe more people should write some of there positive reviews instead of just the negative feedback.

I have used my own card and personal address for over 5 years, but recently they just keep canceling my order cuz it did not pass their stupid "Payment Verification System". I called their system center, and they say they don't even know what is going wrong. SO DISAPPOINTED!

I recently placed an order with Eastbay. They were very quick about charging my card and placing my purchase on their on line tracking system. That was July 10th which my status was shipped and in transit. Today is July 26 and my order status is the same. I tried to call all you get is a recording pretending like there are customers service reps present but dont there is. My next step will be filing theft charges with my State Attorney's Office.

I wish I had read these reviews first. My initial order didn't go through so I emailed and asked if there is an order. They advised it takes 48 hours to go through so a week later I got confirmation of no order. So I placed another one. When the order arrived I got an email 2 days later saying the order is confirmed (2 weeks after!) and about to be posted. I quickly emailed (twice) asking them to stop this order but then the replies went quiet.
The final response was I can return the shoes. Not even an apology.

We ordered football cleats for my son. When it arrived it was too big. We contacted the company and they advise us to do an exchange. While we are on the phone with them, they mentioned that inventory is low, and we should not wait for the exchange. They advise you to do a return and at the same time to purchase another pair with the correct size because of the low inventory. We proceed and took their advice. Now after we received the new correct size, we were waiting for the refund on the first pair.
When we call to check on the refund, they claim that the cleats are used, and they only can give us an E-gift card. We told them that the cleats had never been used and after the return, we purchased the correct size. In the initial call to customer serve ice, the rep spoke with the supervisor and approved the refund to the credit card. Two weeks later we did not see any refund so we called customer service. The rep was very rude and unhelpful, and when she let me speak with the supervisor, the supervisor was by far the worst experience of customer service I ever had. She keeps claiming that the cleats were used (claimed by the return department) but she can't give me proof that it was used, therefore I am getting an e-gift card.
When I asked to speak with the manager, she claimed that she can't do that and she is the highest that I can speak with. I am expecting a full refund for my original large-size cleats, and an apology for the rudeness of the supervisor. In my job, we handle 4000 customers a year, and never ever acted this way to a customer.

The price shown was not the price I paid
They ripped me off
Beware this site are there only to take your money. I asked him them to cancel my order within 2 min after the purchase as I was being charged $155 dollars for 2 windcheaters. What a rip off. They could have cancelled my order but instead they send my item the next day. The quality was cheap and faded looking. DO NOT Buy from them. They then said I have to pay for the return post. I had emailed them 10 times in 2 hours. And still bad customer service. I have purchased online many times but I will NEVER buy from
Eastbay again. Again beware buyers. This site will cheap you. Un happy Australian buyer. I'm hoping PayPal helps me. Sonia -Melbourne Australia