Eastbay

The price shown was not the price I paid
They ripped me off
Beware this site are there only to take your money. I asked him them to cancel my order within 2 min after the purchase as I was being charged $155 dollars for 2 windcheaters. What a rip off. They could have cancelled my order but instead they send my item the next day. The quality was cheap and faded looking. DO NOT Buy from them. They then said I have to pay for the return post. I had emailed them 10 times in 2 hours. And still bad customer service. I have purchased online many times but I will NEVER buy from
Eastbay again. Again beware buyers. This site will cheap you. Un happy Australian buyer. I'm hoping PayPal helps me. Sonia -Melbourne Australia

Purchased athletic shoes — and needed to do an exchange. Called to see if the shoes were available in that size for an exchange and they were. Mailed the shoes back, no email sent of receipt, no confirmation that the new ones were sent out. Literally nothing. Did a string of Email Exchanges with Customer Service, which was almost comical how unhelpful their details were. Needless to say, I called again, and the shoes aren't available any longer and they'll now issue a refund, all with basketball season starting in 3 days now. Would not recommend. Would not shop here.

I ordered an Adidas running shirt and received a Nike basketball jersey. I was emailed a return label and sent back the jersey. They did send out the right item I ordered. I thought OK we are good. Now I keep receiving emails that they want me to send back or pay for a New Balance item or they will send this to collections.
I never ordered a New Balance item. Tried to find out what was going on via the phone with Cust Serv. But, the rep had to check with the supervisor and then hung up on me. That happened on 2 calls. I'm done with this company.

My son purchased a pair of shoes the 1st of August and returned the following day after receiving the shoes as they were to big and today the end of August we receive the same shoes back saying they can not return them as they have been worn and have dirty soles and said they had socks in them as if they have been worn! You can tell by the dates and the condition of the shoes that they have NOT been worn! How would he have even had time to wear them? They are looking for reasons to waste your time and to not return! So buyer beware, returns with this company is a joke! As you can also see from other customers as well! Take your hard earned money somewhere else where they will stand behind their own policies!

Horrible customer service. Needed an item in 2 business days. Payed the extra that they offered online the night before, expecting for it to arrive in 2 business days instead it arrived in 3 business days. When I called to explain and ask for them to charge me for the 3 business day shipping instead of 2 they refused. Said in their fine print you have to give them 1 business day just to ship. I explained that they need to state that while ordering online. If I had known I had to pay the outrageous charge for overnight shipping to get it in 2 business days then I could have made a more logical decision. False advertising in my opinion. Beware.

Their customer service sucks. I waited at least 30 minutes for the times I called them. They let me pay a shipping charge even if it was their fault. They said I ordered the size that was delivered. I told them I know what size I am so it is impossible for me to order a different size.

Charged me 25 percent tax on my order. 100usd on a 400usd order seems a bit expensive. Where there located it should be 5 percent and where I'm located. When I asked why they charged me the only answer I got was there's nothing they can do about taxes. Don't know if they just jacked it up because of covid19 because I've ordered lost from them and never had to pay this much. Usually 10 percent ( which is still to much for where I'm located) Fu east bay I wish another place sold my shoes

Made the mistake of ordering from them without researching the company first. They let me check out with things in my cart that were 'out of stock.' They then cancelled the order the same day WITH NO NOTICE TO ME. Then took payment the NEXT DAY. After I called them they kept saying I would get my money back but I kept questioning how they thought it was appropriate to cancel an order, not tell me, and STILL ACCEPT PAYMENT. Total garbage company. Do not waste your money with them, go to someone, anyone else. I also emailed them about the order before calling and when I got a response from them they stated they had cancelled the order 'per my request' nice. Try. Really having the audacity to lie to me about it, I'm done. If I don't get refunded my money before the end of the week I'm going through PayPal and they can take it up with eastbay. At least I used PayPal. That's in my favor. Please don't buy from them. Save yourself he anguish.