Eastbay

So I received the wrong item and notified Eastbay via emailing customer service. After a few days, I tried calling but the wait time was over 20 minutes, I sent another email.

11 days later I called customer service again and waited for a long time and spoke with customer service. After getting no where with that agent for 15 minutes I asked to speak with a supervisor. The rep put me on hold, while she spoke with the supervisor, I said her resolution was not accepatable and wanted to speak with the supervisor. After several more minutes, finally spoke with someone claiming their name was, Lionel, and he was working from home. He said he saw my email from days ago and said that's another department and I could've called. That triggered me and I explained people don't have hours to spend dealing with the lack of customer service of this company and hours waiting on hold.

"Lionel" began talking over me, yelling and said that customers have to contact customer service and they immediately respond. NOTE He said he saw the email to customer service from 11 days ago and that department failed to respond... not immediately... not at all. I told him to stop lying and people don't have time to be on hold for 30 min waiting to talk to someone that an email or chat could've fixed in a way convenient to the customer not the company.

It was a terrible call, this supervisor refused to provide information helpful to the situation and I hope the call was recorded, he claimed he was calling "Corporate" but the system said he dialed to wrong number and I continued to wait on hold and he eventually hung up on me.

There's a reason I don't order as much from this company anymore, it used to be good and after Footlocker took over, it turned to garbage.

I paid for my shoes on the 22nd of May 2020. The shoes arrived on the 26th of May 2020. I refunded the shoes on the 27th of May 2020 because they were to small. I call on the 15th and 16th of June 2020 for more than 3 hours and never got in contact. When I called on the 17th I was told by the representative for Eastbay that my shoe could possibly be lost in the warehouse. I ask them to file a claim, they said I had to file it myself with the post office. I then received an e mail stating that my shoes were received, and the new sized was shipped out. The tracking number changed from the 18th, to the 20th, to the 24th, to the 23rd. Which meant it has been over a month. I called back on the 20th, and asked for a refund told the representative that I did not want the shoes due to there lack of communication and poor customer service. He then lied and stated I ordered multiple items, when there were only one pair of shoes on the order. He told me I could not return the shoes until they get them back, which is a lie they could easily called the post office and reverse the shipment while in transit. I actually work for ups, and we handle postal shipments too. I told him he was a liar, and that I could show him that there was only one item on the order. He hung up the phone, I've filed a complaint against EBay with the FTC, BBB, and the department of consumer affairs. I will be contacting the attorney general and filing a fraud alert with my bank because I still have not received my refund nor have I received the shoes. This is unethical and I am going to be issued a full refund.