I can't review the product. I don't have it. I ordered 12/12. Order confirmation said product was in stock and would ship in 1-2 days. I chose the 3-5 day delivery option. On 12/21,9 days later, I received an email saying product had shipped and would arrive 12/28. Needless to say, Christmas will be late. When I called to ask why it took so long to ship an in-stock item, I was told that the item was back-ordered and that they had notified me on 12/17 of said status. Nope. I received 12 other messages from them it that time frame, but no notification of delay. Even if they had sent an email on 12/17, that was 5 days after the order that they said would ship in 1-2 days. I was told two days ago that I would receive a call from customer service. Nope. This was my first experience with Duluth Trading Company. I'm not convinced they care about their customers.

Bought my husband some work pants from Duluth and within 5 months, they split open at the crotch and the pocket split open. My husband is a foreman so he does not do strenuous work that would make these pants do that. I emailed the company and they sent me a return slip so I sent them back only to get an email saying I was not eligible for a return cause it was normal wear and tear. So I called and talked to a supervisor and she said there was nothing they could do. So not only we are out the $200 return, we are the pair of pants we sent them. So they do not stand by their guarantee at all and bad customer service.

I bought a leather belt about 10 years ago. It's clearly printed on the backside as Lifetime Guaranteed.
I'm still alive. It's my mistake that I would actually live longer than the belt... and the B. S. guarantee.

Really disappointed with the new version of the Firehose pants. Material feels like some sort of stretchy cheap knit. Pockets are now shallow, so when I sit or lay down, everything falls out. I've been buying these for years. Won't buy another pair. Carhhart pants for me next time.

Their advertising worked; I decided to buy a pair of firehose flex carpenter pants. Unfortunately, after wearing them roughly 5 times, I was building a deck one day, barely rubbed past a nail and tore a hole in the seat. I think literally every other piece of work clothing I have is more durable. Absolute garbage. To put the icing on the cake, customer service told me I'm out of luck (in friendlier and more political terms). No refunds or exchanges.

If Duluth Trading put some of their marketing budget toward product development, I'm guessing they would have much happier customers (albeit fewer of them... and we all know it's about the almighty dollar). Suffice it to say I will not be patronizing this company again.

First of all,after I purchased 4 pants (flaxpidition)the threads on the back pockets broke in the first 3 days.I don't even mention, I payed 90+$ for each,in few days price already 60+.If you going return something they will use new price.What a business(

I used to work for a Duluth Trading Retail store. It's one of the worst experiences on the planet. Customers are entitled and they don't read any of the signage in the store. There is a clear checkout line but they insisted on just walking up to any old counter. The managers were too busy feuding amongst themselves to get any work done. The clothing is overpriced. While we did inventory the actual cost to make $30 underwear was like $2.50. Ripoff. Also, customers, do not go into that store to pick up your online order if you did not get an email saying it's ready. Regardless of what the website says. Those poor part-timers have enough to deal with.

I have purchased the same pair of pants multiple times over the years at both retail locations and online. I have worn many of them until the bottoms are all frayed. The are a more expensive option than equivalent brands but I have been pleased in the past. Instead of contacting me to tell me the item that I ordered that was in stock when I placed the order- was no longer in stock and discontinued. The just cut corners to get the order out the door whether it was correct or not. It has gone from what I considered a top notch company, but now downgraded to a Buyer Beware! They no longer stand by their commitment to their customer and don't care about the consumer. I posted this same review on their website but conveniently it did not get posted -- so the reviews the do have on their website are probably fake.

I don't know what everyone's problem is but my family loves their products. I bought 2 pair of Flex Fire Hose pants for my son who drives for a living and he absolutely loves them. He and I both think these pants are very comfortable. They do shrink a little so keep that in mind. I like my Levi's, Wranglers, etc. but these pants are so much more comfortable and look good. Sorry I do not have my proof of purchase but I and my family are true customers. Denton TX store!

The higher level management of e-commerce and customer service at Duluth Trading is disgraceful. Do not wast your time there, talking with nice operators comes back with discussing helpless solutions after long holds. Usual talking time on my 3 phone conversation was about an hour. They LIE and claim they do international shipping. No they don't! It's fake. They don't take international card. They don't honer the promotion when you place your order. They just tells you to go online to their problematic website and do it yourself.

I placed an order for Duluth trading and received three different sizes of one item some packages had been reopened basically they gave me what they had. I sent the items back in the same package they were shipped in. It took them one month and 4 days to receive the package back to them. They have told me four different dates when my package was to arrived back to me so far they will not send me a tracking number because that tells where it's coming from. The girl I talked to on the phone was from the Philippines. She said most of the orders come from there. This is a disgrace

I ordered a pair of men's cargo pants online. Discovered the color pants I wanted were on a different page of the Deluth site. Called customer service 5 minutes after placing my order and was told they would not make any changes to the order. No explanation as to why. A+ for killing repeat business.

I had placed an order. When I got home my package was in shreds! I found the pants (although torn). I called and explained that the delivery people didn't go by my request as to where to out the package. Also it was a gift (in less than a week). Today I came home and had a new pair! Thank you for saving my Christmas present! You made my day!

After 7 weeks, 5 phone calls, and 5 excuses I am still waiting for my refund. I exchanged and then returned a pair of unworn Borne boots. I have never had a problem with Duluth but will not buy from them again!

I have worked in customer service for over 12 years and I am truly appalled at how bad this companies customer service is. The consistently hang up and disconnect from customers. They do not tell you how the return process works, what you should do or what is happening next. They just disconnect. I have tried multiple times over the span of several days and this is consistently what they have done. I still have no clue what is going on with my order, never received a confirmation email and my purchase never showed up under my account orders yet they are more than happy to take the money for the purchase out of my account and that is the only confirmation I have received. Ironically they ask for a order number when I contact customer service, well Duluth if you sent me one that would be helpful. Will NEVER purchase from this company again. NEVER