DSW

I gotta start by saying the positive: having emailed DSW regarding a defective product I purchased from them online, they got back to me extremely quick! Sometimes even just a few hours later! Bravo to them on their fantastic promptness! But be warned - each response was from a different representative (at least 6 or 7 in my case), which meant each response was completely different. Their initial response was most helpful, but after that, every response to follow had a different answer, and in the end, their answers went from "Yes, we'd be happy to help you" to "We can't help you at all." It was beyond ridiculous. Almost comical, in fact. I eventually gave up - too much unnecessary stress and a complete waste of my time. Should you need to contact DSW customer service, you might be better off doing so over the phone or in person.

I have received obviously used shoes sold at full price multiple times in the past few months and they've been damaged and missing all things in the box except the actual shoes so I know for a fact they're not new.

Good shoes at reasonable prices, but they use Fed Ex who are the worse shippers and are guaranteed to be late.

I bought two pairs of boots just different colors. I received one pair straight from DSW. The other pair came from DSW returns in New Jersey. The boots came in a partial box. Obviously they are a return and been tried on and may be used? There is no tissue covering the buckles! See pics! DSW, you can do better than this! This is not acceptable!

I wrote my CS review while I was on hold one hour and twenty minutes. As soon as I hit the send button on the review, DWS picked up and apologized immediately for the long wait times. While NOT at all happy about the wait time the service was impeccable. I was returning shoes and buying the same shoe in a different size. I received my free label to return, they stayed on the phone to make sure I received the label and could open it and then placed the order for my shoes. The entire call took less than 10 minutes and was professionally handled. I am giving them a 3 ONLY because of the wait time. The service upon pick to me was a clear cut "5!"

I purchased a pair of Teva flip flops for $37.99. I loved them and wore them immediately when I got home. I then noticed the original tag from Teva stating MSRP $35. What? I called DSW and spoke to a manager Monica on June 15. She suggested I return them since I was unhappy. I said I wasn't unhappy with the shoes but with the fact DSW charged MORE than the MSRP which I had never seen done before. I asked for a credit. No can do, she said. I then called Teva and spoke to a very helpful representative who said that charging more is "allowed" and that DSW is more expensive than other stores selling their merchandise. Lesson learned. And it's not the $3.00, folks. It's the point of it all.

Shoe quality is pretty good, but I have purchased a few duds every now and then.

Mostly the issues I have with this store involve the app.
It's very laggy, it doesn't search things correctly, sorting and filtering does not work properly, and more than half the time I have to checkout on the website simply because checkout refuses to work on the app. It reminds me of Gamestop in a sense.

One annoyance is the bonuses or free gifts. They're practically impossible to obtain. And DSW doesn't like to notify you if your order actaully has the free item you potentially ordered boots for until a few days after it shipped.
Was supposed to get the free Weekender for Black Friday. In fact, I ordered very early on Thursday to get it, since I missed out on my annual perk, and DSW shipped "both items."
I wasn't notified that half my order would be missing until today. Reather agitating, since I overreached a bit on these boots to use the coupon and bonuses.

Not a bad site. Not a bad site... But there's a problem with not having a large selection of men's shoes, I'm disappointed I didn't buy my husband's shoes. But I pleased myself).

UPDATE
While I am not happy about the quality of the shoes, DSW refunded the cost. Having said that, the preferred outcome was to replace them, yet of course they are no longer carrying this item. I suppose this will have to do.

ORIGINAL REVIEW
I bought these Anne Klein shoes 8 mos ago from DSW and was horrified tonight to see the heel is cracked and broken, I luv these shoes, wore about 5 times. THIS IS UNACCEPTABLE! I'm an avid shopper of DSW and would like to believe this is a one off. The resolution I want is a NEW pair shipped to me at no cost. I'll gladly return the pair I have in exchange. I'm waiting for corporate to respond or reply to my request to abuse of next steps

So I got a coupon for $20 off. Why does it always have to be a certain amount for me to use them. Shoot these shoes are high and of good quality, but if you're going to give off, just give the coupon with no required spending amount. Your company not loosing a dime. Just bless folk with $20 for their birthday or VIP!

I know you get what you paid for, but these shoes are kinda lame. Would you please tell me how to return it to you?

They were great for us on several orders until we had to do a return. Still trying to get the refund, it's been over a month already. We were just promised that it is resolved and we can expect the refund this week. They acknowledged the error on their side, I'm confident it will be resolved. Other than this one experience, they were good on the other orders.

Review is based on my personal experience with the business.

The experience was just okay. The shoes were slightly damaged (one of them). They were willing to help but the return was going to be too much of a hassle so we kept them but they didn't offer any discount. They are okay but I don't know if I would order through them again in the future.