DSW Canada

I'm disappointed with the service from DSW Canada. This is the second time I bought a specific brand shoe for my kids with similar issues. Last year they were beyond helpful in fixing the issue. This year, with a new pair of shoes I bought in May, the situation is completely different. I started contacting in July and I am still getting a run around. The shoes seam is coming apart, I have provided pictures, there is no store in my area, and they want me to send the pair back so they can assess during a pandemic and my child is supposed to wear what? I will never buy shoes from here again. There are better quality shoes out there with fewer bs.

I ordered three items. One item shipped right away and I received it quickly. The other two items "shipped" a couple days later. However, after two weeks, the tracking information had not changed from "shipping label created". I called Purolator and they informed me that this was because DSW never provided them with the package. I then called DSW and they told me they could "reship" the items, which didn't even make sense because the items had never been shipped in the first place. A week later, I had received no updates from DSW and the tracking information on Purolator remained at "shipping label created". I contacted DSW and again they told they could "reship" the items. At this point I was frustrated and asked for a refund. I haven't heard anything back on the refund after several days. Total scam. Don't waste your money.

This is my 2nd & last time dealing with DSW Canada. I am currently being harassed via email because I want to return a pair of shoes because the soles are made of plastic which makes them uncomfortable & look cheap. I have never seen a designer shoe with a plastic sole. Stop harassing me via email trying to get me to keep your plastic shoes. Just accept the fact I'm not happy with my purchase & want to return & refund. I'm even returning it to the store on my own & they keep sending me harassing emails. I don't want your plastic shoes. Get over it & you just lost a customer.

I bought a pai of boots and they were the wrong colour, so I called and easily changed my order. The pair of boots that I wanted was $5 more. The customer service lady was so nice and corrected my order before they shipped, as well, they didn't charge me the extra $5 for the boots I should have ordered. My boots arrived in 7 days, so it was a pretty quick delivery.
I had a great experience and I will definitely be shopping Shoeme again!

After ordering a pair of boots from them, they fell apart within 4 months of having them. I contacted customer service to see what could be done, and all they said was sorry, they have no warranty, hope we can do business again soon. Um no. A company that does not stand behind their product is not a company I wish to do business with. 4 MONTHS and the boots I ordered are completely unwearable. That is nonsense. They don't even seem to have an option on their website for customers to review the products so I can warn others of the poor quality of the item I purchased. It's unacceptable.

They also sent the wrong colour as well, but I didn't say anything about it, because I didn't mind the colour.

I ordered 3 pair of shoes from this Canadian company and I am very impressed with how quick the order arrived,. Items were sent by a courier company and arrived within one business day. The shoes fit very well (true to size) and are of good quality. The online site is easy to maneuver about and they have a great selection of products to choose from. I am very impressed with this company and will use them again for future footwear needs,

I ordered a pair of shoes and paid extra to get quick delivery. Guess what, the quick happens only after the order is processed, which in my case took a week. Guess they do not understand that usually when you pay extra for fast delivery that means from the point you order, not from the point they PROCESS something or other.
I still do not have the shoes! Over a week later. I tried to cancel everything since I wanted the shoes for a trip and I will not have them before I leave (I ordered them ten days before the trip by the way). But after phoning, on the week end, three days later I get a notice that the order cannot be cancelled and so at some point they will be delivered to me and I can send them back and maybe get a refund.

I ordered a pair of slippers, which their website said was in stock. Four days later, I got an e-mail saying that the slippers were in fact out of stock, would I like to order another pair instead. So I called in to customer service and they took my order for another style over the phone, after they confirmed that the new style was in stock. Three days later, I got another e-mail saying that the second pair was also out of stock! Unbelievable. I canceled my order because I don't have time to play this guessing game when I shop.

I live rurally and ordered a pair of shoes that didn't fit. I live 1.5 hours from the nearest store so I had to pay for return shipping and it cost $27 for a pair of $60 shoes that weighed less than a pound. I talked with customer service about how mad I was that shipping was half the cost of the shoes and they gave no sh*ts and told me "drive to your nearest store to receive a full refund" completely being ignorant of where I lived and the time/ gas it takes. They wouldn't understand that buying shoes online is hard and having to pay so much for a return is ridiculous.
I have done lots of online shopping and for a company to not pay return shipping is completely greedy and disrespectful of their shopping clients.

I will NEVER shop with this company again-- they don't care about their customers and make it clear that there is zero incentive to keep a customer happy.

I've found this site shoeme.ca and there are some killer deals. Quality foot wear, boots, to sandals. They have a 40% off anything that's already on sale. The first pair I ordered and just love, are black deck shoots, extremely well made, fit great, great grip. Now I've ordered 1 or 2 pairs more, but I don't even what shoes I've ordered. Can't find the history yet. I'll figure out but I'm addicted now, this all coming from a middle age woman that wears her leopard slippers to the corner store, often with the matching leopard house coat. Lol... ok... i'll have to ease myself back into some orthotics first... then go for the big girl 1/2" height... lol... now onto more bruises on my knees. Definitely check them out. I will be recommending this site to everyone!

Be very cautious about ordering online. DSW shipped me the wrong size shoe and told me my option was to return it at my own expense. They would not offer an exchange or any other assistance.

I was given a 10$ gift card on the street once I read the small print it said to be used if spending more than 80$ and can't be combined with any other offers! Worse was once I was on Web page they have a summer 30 sale 30% off everything with exceptions apply! Again once I read small print basically every pair I wanted ended up being part of the exception brutal! The Birkenstock shoes were already over priced! What a scam! Don't bother wasting time on this site!

I love to shop online and at this point in time most major sites are excellent to deal with - this one is not. I placed my order and it has been almost a month and I have yet to see it. Their site is not well thought out in terms of customer usability. Their customer service is rude and dismissive.

I realize that not every experience with a company will be perfect but when you have numerous negative experiences based on one transaction --- that means stay away in the future in my book!

I ordered a pair of Women's Dingo Wendy boots from SHOEme.ca. After doing my research on sizing/fit of the boots I opted to go with a size 8 (rather than my usual 7, after reading that they run a size small). Shipping was fast, and the box read size 8, however when I opened it up the boots themselves were size 6.5 AND a much darker shade of brown than what was pictured on the website. Since the site offers "simple" and free returns I thought it would be no problem to return the boots, apart from it being an annoying mistake on their part and somewhat of an inconvenience to myself. I emailed SHOEme.ca TWICE regarding my need to return the boots with no reply. I ended up selling them to a friend. Horrible experience with this website, and I am not usually one to write reviews, but in this case I felt I should warn fellow bargain hunters.

I would never buy from Shoeme.ca again. I had a very bad experience with a return. It took over a month of calls and emails on my part to get it resolved. Even though I returned the shoes the day after I bought them, I was told that I'd waited too long to make the return and was only eligible for store credit. I had to get angry with two different people over the phone before I got my money back, which I really didn't appreciate. I finally got an apology email from them in which they admitted it was their mistake, along with a 15% off coupon, but it wasn't enough, frankly, to compensate for such a pointlessly aggravating experience.

In addition to that, in the past I've used Onlineshoes.com to buy shoes for relatives in the States but hey, now I can't because guess what - it's blocked by the wonderful folks at Shoeme.ca.

Shoes ordered after a long time scoping them out. Price jumped recently only on some models - of course including the one I needed. Never a sale on them - always on an exclusion list. Nice.
No other option to buy the size I need, so I give in and order. Processing very slow - almost two weeks before shipping. Then Purolator "safe drops" them leaving a notice right on the door telling anyone where to find them - and, the shoes sent are the wrong size.
Contact Shoeme, they initiate an exchange before I ask them to - I had asked how long an exchange would take, not to just go ahead with it. No resolution on the price jump or the very unsafe door drop.
I ship the wrong shoes back - that part seems to go ok.
Exchange tracking notice said that exchange was delivered yesterday, again, door dropped, despite my concern - but no notice on my door, no sign of box - just footprints leading to the same spot the first box was left. Sure looks like the exchange box was stolen, not exactly a surprise.
Ticket now open with Purolator, call to Shoeme as well. Now I'm being sent yet another pair... and am getting really suspicious about the authenticity of their stock. So, looks like I have to leave a placard on my door for Purolator about not abandoning my stuff to the universe if I'm not home and try to verify authenticity of what eventually comes, or, try to extricate my money from this mess. Very disappointing.

They have a poor inventory management system, the website is very misleading. You buy a pair of shoes, get an email saying you will receive a confirmation email when the product is shipped. You NEVER get that email... weeks go by then YOU have to contact them to inquire about what the holdup is. THEY apologize and give you an extra 5% off and refund your money which takes another week!
$#*! service, although when you are pissed they are quite responsive and apologetic. I'd rather spend $$ on import taxes and duty at www.heels.com and know I am getting what I ordered!

I recently purchased a pair of timberlands from the site. I was so excited for them to come in. They said expected delivery date 5 business days and expect and email when they are shipped from the warehouse. 5 business days go by, no email. I called and they said "I'm sorry we are out of stock. We wil refund your money." And I asked why I wasn't notified that they were out of stock and was told it was an oversight. Really!?! They took my payment right away. I'm still waiting for the refund. They offered me a 25% discount on the site, but there is already a sale for 20% off. Thank you for the extra 5% discount shoeme.ca