Anita L.

I'm disappointed with the service from DSW Canada. This is the second time I bought a specific brand shoe for my kids with similar issues. Last year they were beyond helpful in fixing the issue. This year, with a new pair of shoes I bought in May, the situation is completely different. I started contacting in July and I am still getting a run around. The shoes seam is coming apart, I have provided pictures, there is no store in my area, and they want me to send the pair back so they can assess during a pandemic and my child is supposed to wear what? I will never buy shoes from here again. There are better quality shoes out there with fewer bs.