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After ordering a pair of boots from them, they fell apart within 4 months of having them. I contacted customer service to see what could be done, and all they said was sorry, they have no warranty, hope we can do business again soon. Um no. A company that does not stand behind their product is not a company I wish to do business with. 4 MONTHS and the boots I ordered are completely unwearable. That is nonsense. They don't even seem to have an option on their website for customers to review the products so I can warn others of the poor quality of the item I purchased. It's unacceptable.
They also sent the wrong colour as well, but I didn't say anything about it, because I didn't mind the colour.
My feelings are the same as a lot of the other reviewers here. I was well aware of the VIP membership, and I don't have a huge problem with that. My problem is with the quality of customer service that has been encountered when I have had to deal with them directly over any problems. It's terrible, they should be ashamed of themselves.
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This is my 2nd & last time dealing with DSW Canada. I am currently being harassed via email...
Of all the web surfing I've done over the years, DSW & SHOE COMPANY has the absolute worst site...
Hi Erika,
Thank you so much for leaving a review with us, I know this is dated back in April but we are looking to rectify any previous issues customers experienced.
We apologize for the product not being up to par and not receiving adequate help from Customer Service, this of course would not be our intention.
If you do still order with us, or you plan to purchase again please pop us an email at clientcare@shoes.com first. We would love to make this experience a good one.
Kind Regards,
The SHOEme.ca Team.