DSW Canada

Unfortunately DSW gets a very bad rating from me. I ordered an Aldo brand purse Online from them because I want to support Canadian brands and DSW was the only place in Canada that still had this purse in stock.
The transaction went smoothly but when I received the purse, the crossbody strap wasn't in the shipping bag for the Legelith bag.
DSW agreed to send me another purse. BUT I asked if they could only the strap in the mail since the bag was ok. They said no. I asked if they could send me the replacement bag before receiving the old one since the stock was almost depleted on the model. They said no.
So they said they would send me the Purolator return label in 1-2 days so I can return the purse prepaid. I followed up after 3 working days and because of Covid slowdowns, I didn't get it until a week and a half after notifying them of their error.
So I sent the purse back to DSW and emailed them when the package showed it had been picked up.
DSW still didn't send me out the replacement bag and then WHEN they received the defective item, they emailed me that they had no more stock and they had to refund me.
They were advised at the beginning that the stock was low and they did NOTHING to support the customer.
They didn't pay attention to any of the details I gave them and for that
I will never buy from DSW again.

I have been ordering from Shoeme for over a year. They have a great selection, both of run of the mill brands and ones I don't see in any of the Calgary stores. I have ordered everything from fashion to work footwear. My size is pretty standard 8M. Their prices are competitive. Always run 20-30 percent of sales, so I wait for them. Have had to return a couple of them and never have had a problem. I receive a return label within 2 days, pop them off at Purolator which is very close to me and the money is refunded into my Paypal account no later than a week. Shipping on most items has been within 3-4 days. I don't have the time (or really the desire) to go from mall to mall, only to find that when I do find something, they don't have my size. I can wear them around the house for a day, just to make sure they are OK. Most of the negative ads I've read about them seem to be regarding one particular brand so I would tend to think the problem lies with the supplier. I don't think I'll ever purchase shoes anywhere else. Have bought from their outlet site as well and been satisfied. I work as a server and am on my feet for sometimes 12 or more hours a a day. The Propet and Walking Cradles are fantastic!
The only complaint I have pertains to their rather limited descriptions. I run into this only on their knee high boots. I have a small calf and they don't state the circumference size. I solve this buy going to other (usually the manufactures) websites to get the info I need Again, I am from Canada so the shipping charges from American sites make it not worthwhile to order. While some do offer free shipping, if you have to return, it is at your own expense