Nat S.

Unfortunately DSW gets a very bad rating from me. I ordered an Aldo brand purse Online from them because I want to support Canadian brands and DSW was the only place in Canada that still had this purse in stock.
The transaction went smoothly but when I received the purse, the crossbody strap wasn't in the shipping bag for the Legelith bag.
DSW agreed to send me another purse. BUT I asked if they could only the strap in the mail since the bag was ok. They said no. I asked if they could send me the replacement bag before receiving the old one since the stock was almost depleted on the model. They said no.
So they said they would send me the Purolator return label in 1-2 days so I can return the purse prepaid. I followed up after 3 working days and because of Covid slowdowns, I didn't get it until a week and a half after notifying them of their error.
So I sent the purse back to DSW and emailed them when the package showed it had been picked up.
DSW still didn't send me out the replacement bag and then WHEN they received the defective item, they emailed me that they had no more stock and they had to refund me.
They were advised at the beginning that the stock was low and they did NOTHING to support the customer.
They didn't pay attention to any of the details I gave them and for that
I will never buy from DSW again.