Doctors Foster and SmithReviews 44

I don't know what reasons drs foster and smith have decided to no longer be available as a company, but I want to say that they did everything that could ever be done for their customers, even if there was a total loss of any profit what so ever! They cared about the lives of the not so human variety, yet never thought of anything else but to please the customers completely. In my world that would spell the words of a not-for-profit business. Which I wouldn't be surprised if that isn't what may have caused problems for them. May goodness bless you wonderful people of Dr's Foster and Smith!

Ordered six cases of dog food. They were poorly packaged and too many in one box so the cans arrived badly dented and the box was destroyed due to the excessive weight, many near the seal. After jerking me around, they refused to refund my money. They claim cans with dents at the seal are fine to feed my dog. I'm not giving my dogs botulism. I've had dented can problems on occasion with other vendors like amazon, they always refund me especially when it was their poor packaging that caused the issue. I have photos of the packaging and damaged product, which I provided to the vendor.

I've been a customer for many years (20+) and have never had any issue with service, delivery or returns. Customer service folks have always managed any concern with politeness and knowledge. I rarely buy from anyone else. I had an aviary of 200 parrots and always bought food, treats, toys and accessories from them. Now with just 4 parrots I still rely on Drs. Foster and Smith. Highly recommend them. Let's hope Petco doesn't spoil this terrific company like Sears ruined Lands End!

This has been a nightmare. I mailed my Rx in so I could place an online order. It never showed up in my account. I called to find out why and they told me 1st couldn't find it and 2nd it didn't have a Dr. signature. They finally said "Oh I see the signature." Wow. Placed an order over phone. It's late by a week. Wanted to take advantage of a recent 30% off promo and go to my account. NO RX! Called and they tell me online and phone orders are not on the same server? That is ridiculous. I will never trust them again.

Lied. In writing they said prior to ordering that shipping and billing addresses not matching, no problem. Lied. Ship only to billing address and that is the only one they see in their system. Order history on web page reflects correct shipping address. Confirmation email about shipping contained only ads and no address. UPS alerted me. Company refuses to correct it. Reps including supervisor just blamed me for ordering online. This company is garbage. I should have read reviews first.

I recently saw a sale listed for Roudybush high energy breeders food for birds listed 25 lbs for $13.49 never said clearance. When I tried to order it said not available until 8/27 so on 8/27 I called and tried to place my order I was told it wouldn't get there until 8/30 but they would honor the price. On 8/30 I call in and they tell me that they are not carrying the 25lb small size but I could get 15% off the 25lb crumble size not the 75% off they advertised after speaking with supervisor I was told they would not honor the price and admitted it was there fault so he gave me a $10 credit so what should have been a $27 bill cost me $102 and $10 off my next order which will be my last. I have been a long time customer but you only rip me off once and I have learned my lesson.

I placed an order on the late evening of July 3rd. I then changed my mind on the order and looked for a cancel order button. None to be found. I then used the support email as directed and sent a polite email stating that it was my fault for changing my mind but could they please cancel my order. I received an email on July 4th (around noon) stating that they could not cancel the order because it was already shipped. I contacted chat support and asked for clarification because UPS doesn't ship on the 4th of July (holiday). They said "oh well UPS leaves trucks at our place and we fill them and your order is already on the truck". I could see I was getting nowhere. I just received an email stating that my order was just packaged and being shipped USPS. Now I am certain that USPS does NOT leave a vehicle parked at their warehouse. I sent a cancel email within 15 minutes of placing the order and they simply do not want to cancel it because they either think I will just keep it or they just can't be bothered to stop the order. I will be returning the items even if I am forced to pay the $8 return shipping and will never order from them again. Again it was my fault for changing my mind but I have NEVER had this kind of service from the big retailer that starts with an "A". I will find everywhere possible to repeat this review.

I will start to say they do have great prices. But sometimes it is worth spending a bit more to not have to deal with bad customer service. Half of the recent orders I placed had some items out of stock even though it said they did have items in stock. They supposedly have a good return policy. Good luck there. Takes a week to ship the items back and then they reserve two weeks to process the return. If you contact customer service they will blame you for everything even if you follow the return instructions to a T. So I had to pay to ship items back which I wouldn't have ordered if they hadn't shipped an incomplete order in the first place.