This has been a nightmare. I mailed my Rx in so I could place an online order. It never showed up in my account. I called to find out why and they told me 1st couldn't find it and 2nd it didn't have a Dr. signature. They finally said "Oh I see the signature." Wow. Placed an order over phone. It's late by a week. Wanted to take advantage of a recent 30% off promo and go to my account. NO RX! Called and they tell me online and phone orders are not on the same server? That is ridiculous. I will never trust them again.