Dropbox

I was a happy and PAYING dropbox customer until they suddenly, without warning or explanation, suspended my account. I contacted customer service via e-mail (of course, even paying customers don't get access to telephone support or live chat), and received a response the next day from a first-level technician who indicated he had no idea what was wrong with my account and hadn't bothered to read my original e-mail. After I pointed out I had already tried what he suggested, he told me he was forwarding me to "account security." That was a week ago. Despite several follow-up messages inquiring about the status of this issue, I received no response, and of course I'm still locked out of my account, which means I can't access a service I am paying for. Of course, they've disregarded my requests to stop charging my credit card, but based on what I am reading here I will ask my bank to stop authorizing their transactions.

I have honestly never seen such poor customer service for a paying internet service. How they have gotten to where they are is beyond me. Stay away. I am changing asap to Google Drive, which at least offers its customers live chat.

Free network shared folders with ability to co-own or just read items in the folders with other users. Co-owners (who can add to, edit, delete) of folders have to install dropbox, linked users (read only) do not have to install dropbox.

Got a recommendation from a high school principal to use this when we were writing a school based handbook that was too large to pass through the school's email filter. Amazingly easy to use!

I LOVE the ability to co-own (share) a folder so everyone can edit documents or to give people read-only access (link) to documents and pictures. This is perfect for the various groups I belong to where we need to co-author or co-edit meeting minutes, fliers and spreadsheets. Also allows people to read-only folder contents so everyone has access to pictures, rules & regs, by laws.

Dropbox has lessened the need for group email with attachments -- we don't have to send out, receive and edit, re-send, edit again, resend, etc. Easy to use once you speak the share-link terminology. Lots of free space and your space is increased as you share-link to other users.

One drawback -- I'd like the ability to share with others so they can read and edit but not allow them to delete anything! Still, 100% recommend dropbox!

Following the 2012 data breach, I followed advice and added 2FA to my personal account - even though it's mostly photos of things like the deceased pet that got out of the fence, and personal notes - mainly just photos and stuff because android doesn't back up to iCloud and since I swap between them when I upgrade it was an easy way to get out of the ecosystem lock in.

Anyhow, I wasn't aware at the time that Dropbox evidently has zero backup system in place in case you lose access to that phone number beyond the "emergency backup code". I'll admit, I could have found a better place to stow it (I'm assuming I had one, as I don't actually remember getting one) so that years down the road in the off chance it became relevant I could use it. But I didn't. So now, 5+ years of photos and data are just gone. Poof. Well, not gone. I just can't have them. I know my password. But I don't have that number. Dropbox is super sorry, but I'm just screwed. But they'll totally transfer over the bonus storage. Because obviously that's what I need. Extra space for all the data I don't have and won't be backing up to their service anymore.

I think in these days where sustainability, inclusion, recycling and climate problems dominate, the client should be supported in keeping a computer as long as possible.

When organisations like Dropbox (or Adobe, or Apple) limit their systems, and force users into a new operatingsystem since the desktopapp of Dropbox otherwise won't work, they exclude a large number of people on this planet. They cannot use the app on their outdated systems. They force their clients to eventually buy new computers when it's no longer possible to upgrade the operating system.

THIS IS THE SECOND TIME I HAVE TO CONSIDER TO ACTUALLY BUY A NEW COMPUTER BECAUSE OF THE DROPBOX APP!

(A yeah, Dropbox says 'but you can still sync the files'….sorry but the app is needed for saving and opening files! It's my work that's affected!)

Dropbox is not user friendly anymore.

So, I am truly shocked that Dropbox is not investing in several solutions or offers 'older' apps for different operating systems.
Dropbox could and should be an example in contributing to sustainability, inclusion, recycling and climate problems and use this to promote their company as well.

I have read the reviews and know the pros and cons of this service. Now for my thoughts.
1. Use the free version. Too many stories about billing problems here. Sure people are more inclined to write when there are problems, but there should not be so many stories here. One is too many and any more than that is crazy.
2. Do not store anything you can't get back. They don't sound very trustworthy. I would not risk it.
3. Careful with shared materials. I shared some ebooks for business years ago and somehow got a notice to unshare that particular folder. I don't know who's looking at my data, but what I do with it is my business. Especially when it has to do with MY business. Have not had that problem with Box, Google, or even OneDrive. And I trust MS less than anyone!
4. Be careful with ALL cloud services. There is no protection like your own, so back up EVERYTHING and TRUST NO ONE.

Using Dropbox to share innocuous docs with coworkers and friends is ok, but do not swear by it or come to count on it. From one Certified Ethical Hacker to everyone else.

I got locked out of my account due to 2-factor authentication. I don't have any device connected to my dropbox account and I don't own the phone number on my account.
Because of this I can't access my own files and my information is lost forever.
I will not trust this company again. Their account recover policy is bad compared to other business. DON'T USE 2-FACTOR AUTHENTICATION as you can shoot yourself in the foot and Dropbox will not help you to recover the account.

I started using GOOGLE DRIVE and I'll not do business with Dropbox anymore.

I have had a personal paid dropbox account for years. I rarely ever log in to the web version. One super annoying thing is the ease in which you can move folders without meaning to and then the next time you go to dropbox everything is missing. Requires you to login to web and see your activity. Then find that 20,000 files and dozens of folders were accidentally moved to some super obscure folder without intending to. I have had google and MS folders for many more years than dropbox and never once has that happened. I asked dropbox to make this accidental folder moving more difficult a few years ago, but since it just happened again, apparently they don't think it's an issue. You used to be able to talk to customer support but no longer. It's frightening to open dropbox and to see a whole huge body of work, years of work and files, simply vanished. OK they are't permanently gone (not yet anyway) but still I never asked to move that folder (containing thousands of files and subfolders) to that obscure totally unrelated folder, so it shouldn't have happened.

Stay away. Do not give them your credit card number as they will hit you for $450 unauthorized charge. No telephone contact. Very suspicious operation.

UPDATE: File structure and page organization is better and more organized and a little more ergonomic. Glad they're trying. Still slow though. I'm updating my review from 1 to 3 stars.

ORIGINAL REVIEW: This webpage is NOT ergonomic at all. I JUST WANT TO MOVE, DOWNLOAD, UPLOAD AND DELETE FILES. The interface is CLUNKY, SLOW, AND NOT ERGONOMIC AT ALL.
For instance, if I want to simply delete or download a file, the buttons should be RIGHT THERE. Not tucked up in some menu all the way to the right or where ever. Also different folder views for the same files DRIVE ME NUTS. MAKE ONE VIEW: "My Files" which includes ALL FILES IN THE FOLDER STRUCTURE YOU WANT. Terrible. Presently looking for something better. Disgraceful.