DropboxReviews 210

I came across to promotion of dropbox to store my files online
I signed up for the account cost $170 annually charge
When I received my credit card bill I noticed being charged $850
It took several days to get someone(Good Luck with that) on the phone agents telling me because I choose to have an account under my business I have to have 5 account minimum and I am stuck on the account paying $850. This is a kinda trick they use to overcharge you for what you don't even need and
All people out there think twice before you giving your credit card number to dropbox.It is a scam to overcharge the people
Don't ever sign up with them you will regret it big time

You have to give them your credit card number to try Drop Box business for 30 days. They say, cancel before the trial is up and no charge. I tried to cancel well before the 30 days was up, and wasn't able to. I contacted them, and was told it was already downgraded.
Sure enough, on the 30th day, the charge for $85 went through on our credit card, Now we are suffering through the painful back and forth emails, the last one being "... reviewed by members of our team who specialize in this kind of issue They'll review it carefully and we will get back to you as soon as possible.In the meantime, if there's any additional information that you think would be helpful for us to know, please feel free to reply."
Why is this so complicated Dropbox? You charged us when you shouldn't have. Simply reverse the charge.
I quite liked the free version of Dropbox before this situation. To me this is simply poor business practice, putting us as the consumer in the Buyer Beware position. I no longer trust them.

I signed up for a free trial and after thirty days, if I decided to keep the service, it would be a fee of a little over $12.00 per month. My debit card was charged $750.00 yesterday and am livid! Even if they wanted to charge me for a whole year, it would have only been around $150.00! I tried to cancel before my trial ended, but evidently, they don't allow you to do that. I tried every way I could think of, to contact them, to no avail. Scam artists make themselves unavailable for a reason. Contact your banks, when this happens to you... they will turn it over to VISA or any other credit or debit card company and they will start an investigation. These people are nothing but thieves and must be stopped.

Signed up fro 30 day trial and I didn't cancel in time. Got hit for $750 for a annual fee. I was 1 week late in cancelling. I don't remember the fee as being so high or I must have thought as any reasonable person would think that it was a small monthly fee. At least they could make it a monthly fee and cancel at any time. They've lost all potential future business we could give them. Really poor customer service. They must be making money from people who fall for this scam.

We signed up for a 30 day trial for DropBox Business. We never received any sort of billing notice and suddenly got hit with a $1500 charge. When we called to ask why it was so much we were told that we had signed up for 100 licenses. We explained that we didn't need 100 licenses, only 5 for now, but they informed us that they had a "no refunds" policy and we were out of luck. When we requested to speak with somebody about adjusting our bill because that's not what we signed up for, we were told that nobody could speak to us.

These kind of preditory bait and switch tactics might be great for their short term bottom line, but in the long run this will ruin them. After the 30-day trial, we would have been happy to pay for 5 licenses for years and years, but instead we'll be taking our business elsewhere.

Dropbox is a sham. The company promises peace of mind to back up your important documents. In reality, when at least a quarter of my documents turned up missing the company blamed me, told me I had deleted the files, then told me I was out of luck. They have an "events" tab that tracks your activity and there was no event in that tab that would indicate I had deleted any files. But they don't even trust their own activity tracker! When I asked for a refund I was told they do not give refunds. The company does not deliver on what it promises, does not stand by their claims, and does not care about their customers. Don't trust them. I'm sure sorry that I did.

Tried to cancel and request a refund within 60 days of my membership because my company changed their reimbursement policy. I received the same canned response after several requests:

"Due to the policies outlined in our Terms of Service, we are unable to provide a refund for this transaction. Our terms state that all of Dropbox's Pro Plans auto-renew and will continue renewing until canceled."

Zero service, zero flexibility... they would not even consider a partial refund.