Dropbox

Drop-box is well-designed and an encrypted service. In total - anyone can add up to 8GB of free storage. This is large compared to most other services that offer free secure online storage. The biggest benefit about having online storage is that when your computer decides to retire, or you accidentally delete something, you have this backed up on a secure server. Just as simple as 1... 2... 3 to recover it!

BUT - here comes the down side. I recommend that no one store personally identifiable information with this service. This includes email addresses, phone numbers, street information or even your medical information. Basically anything you don't want the world to see, don't put on Drop-box. I say this because their recently was a depute over their privacy policy how they were promising more than they can deliver. Their privacy policy was in fact promising more then they could deliver. For example, it was said that when under investigation they unencrypted all your files. This means anyone in the world can see your unencrypted files and publicly release it. The last thing you want is your entire medical history posted over the internet. So - overall - my warning is not to trust this service with personal information. I would recommend VeriSign PIP for that sort of information.

You have to give them your credit card number to try Drop Box business for 30 days. They say, cancel before the trial is up and no charge. I tried to cancel well before the 30 days was up, and wasn't able to. I contacted them, and was told it was already downgraded.
Sure enough, on the 30th day, the charge for $85 went through on our credit card, Now we are suffering through the painful back and forth emails, the last one being "... reviewed by members of our team who specialize in this kind of issue They'll review it carefully and we will get back to you as soon as possible.In the meantime, if there's any additional information that you think would be helpful for us to know, please feel free to reply."
Why is this so complicated Dropbox? You charged us when you shouldn't have. Simply reverse the charge.
I quite liked the free version of Dropbox before this situation. To me this is simply poor business practice, putting us as the consumer in the Buyer Beware position. I no longer trust them.

I love dropbox, it took a friend of mine recommending it for some time before I actually signed up, but now that I use it, it's value prop is clear to me. Online storage with the simplicity of drag/drop into another native PC/Mac folder (except the folder is in the cloud). You get 2GB free, and 250MB free if you are referred to the site by a user. Also, once you sign up, you get another 250MB free everytime you refer someone else (up to 8 more GB free).

As a user, you can put any type of doc in your dropbox folders, create subfolders, etc. So now you can access your files from any computer you own, or even ones that aren't yours (by going to dropbox.com and accessing your stuff via a browser). You can also share folders with people, which make it great if you and your friends want to introduce each other to new music, movies, apps.

On the subject of apps, both IOS and Android have great dropbox apps, where you can stream music (I havent tried movies) on your phones music player(s). Android also allows you to download the songs in your dropbox folders to your phone (Apple, of course, does not allow this).

All in all, great concept; love the site and software, and I highly recommend it to anyone who is computer literate, likes "stuff," and is between the ages of 3-149.

FIRST REVIEW EVER WRITTEN... THAT TELLS YOU IM NOT A COMPLAINER, BUT THIS COMPANY DEDUCTED $19.99 (unauthorized) FROM MY ACCOUNT FOR 3 MONTHS AND WOULD ONLY GIVE 1 MONTH BACK FOR CREDIT.

This software is great for file sharing and user permissions, but there is a complete lack of overall customer service.

I love this site and have been using it since it first began. I've stored tons of big music related files on it. Never had any issues.

I have been using this service for well over five years. I was paying for an annual subscription until a few months ago. I was set to autorenew on July 1. My information on file was incorrect, so I went on line attempting to update my account and to switch to the monthly fee. I updated with my current information and discovered not only did Dropbox.com not change my account to a monthly charge but billed me for an annual charge of $99.00. Consequently I do not sufficient funds to (1) pay my rent which is due today, and more importantly, (2) I am unable to pay for my diabetes medication.

I spoke to a young man at customer service who directed me to their web site and down the rabbit hole trying to get help. The on line form was a total disaster. I tried for well into 6 hours trying to get to a point where someone with Dropbox.dom could address my concerns. I may as well have put my hand in the garbage disposal or severed a complete limb.

I recalled the same Customer Service telephone line and this time I got a man with a very heavy Indian accent, so thick I could not understand him at all, to which he responded clearly, "Is this a joke?" And hung up on me.

Subsequent efforts to reach the CS telephone number went into voice mail. I just obtained a new telehone number *******057. It is another rabbit hole.

DO NOT USE THIS SERVICE. PAY MORE BUT BE HAPPY WITH ONE THAT ACTUALLY PROVIDES A VALUED SERVICE AND SUPPORT FOR YOUR MONEY.

Mattias: Hi there, can I answer any questions about Dropbox Business for you?

Me: Yes, is it anyb faster, I am trying to load 20 folders at once to a single folder and it keeps droopping the uploads

Mattias: Hi you're with Dropbox Business sales now, you can find more help at dropbox.com/help

Me: I am really disappointed in all your changes
Your company is not making me or my clients very happy.
No phone support...

Mattias: If you have Dropbox Business Advanced you'll have phone support

Me: you are the first person to even ask, and that is only because I want to know if upgrading will make the snail uploads faster.
Slower than molasses

Mattias: Uploads will depend entirely on your internet connection

Me: I have full power and nothing else on in the house
Absolutely nothign
It drops even one folder

Mattias: For help please consult dropbox.com/help or dropbox.com/support

Me: I am sitting right here watching it at a snails pace
I will gladly give dropbox a review.
YOUr support needs to be a person on the phone.

Mattias: This is Dropbox Business but support will depend on your plan, with Dropbox Business Advanced you have phone support.
Have a nice day

Thank you for contacting us.
Chat session disconnected.

How would you rate your chat with Mattias?