Dropbox

I naively ordered Pro for a year, little did I know they kept my credit card info and recharged me for a second year. When I noticed the charge and I complained to them, they basically said it sucks to be you... Stay away from these scam artists. It costs them nothing to cancel the second year and credit your account.

I had to use Dropbox to download a picture that I ordered from Esty. OK, a one time deal, free trial period. I received a text and a phone call that there was a fraudulent charge on my bank card... Dropbox had charged me $119 for a full year subscription after the so called free trial! This company is a scam and I'm sure they are charging many other unsuspecting people. As others have stated, no refunds, no recourse, no customer service. This company should have a star rating of -1! Reporting this to the BBB!

When it's working, dropbox is great.
BUT... if you have a problem and need some help, Dropbox is an utter failure. Their help center is impossible to navigate, and the forum is full of Dropbox apologists who will tell you that if you have a problem with Dropbox, it's your fault and your problem. There is NO PHONE to call, and NO CHAT support. This leaves a support ticket system with a 3-day response time (not that the response is likely to be responsive) which is guaranteed to drive you crazy, especially if you need an immediate solution.

As long as you stay below the free storage limit, you're probably okay, but as soon as you have to actually deal with the company, you're screwed. The Better Business Bureau gives Dropbox Customer Service a grade of F (http://www.bbb.org/greater-san-francisco/business-reviews/storage-data/dropbox-in-san-francisco-ca-*******). It's time for tech users to insist on good service. Do yourself a favor and avoid Dropbox.

Why would you do business with a company that does not answer their phone?
Why would you do business with a company that does't have customer service?
Why would you do business with a company that has 429,000 complaints listed on the internet? I do not know how they got my credit card number and charged me without my permission. I will report this to some federal agency. Its alot like stealing. Their business should be investigated by the appropriate agency and fined.

Poorly designed, since it auto defaults to lowest quality, so if recipients forget or do not know to change quality, it looks like poorly made video, that is un-watchable. Dropbox videos should be just as good or even better than Youtube quality videos that do not hardly ever, buffer & freeze up on good internet service like dropbox videos does. Also Dropbox Docsend tracked videos are even worse quality,as their videos mostly only play in very poor low un-watchable quality, without any option to raise quality. So could not even use Docsend option, even though really wanted track when & by whom my recipient video was opened, plus we do not like that Dropsend requires our recipients to cough up their email info, just to get basic tracking info.This is poor marketing. I would never pay for this curr Docsend service.
All my online reviews will rate Dropbox & Docsend as [ 2.5 out of 5 Stars], until many badly needed improvements are done.
Hope Dropbox & Docsend Developers fix all these ongoing poor service issues, as reported by many many others online.

Beware Dropbox's 'FREE TRIAL' offer requiring a credit card!
Unless you positively vote NO / CANCEL at the end of the trial you are automatically subscribed. I was charged a massive E738 for a service I tried once but can't use due slow internet speeds. The annual fee is totally non-refundable and they don't even email to warn or remind you the free trial period is up.
Amazingly they are doing nothing illegal, but it feels like unethical sharp practice akin to being mugged and is extremely poor customer service.
Shame on you Dropbox. Avoid, Avoid, Avoid!

I've used the free version of Dropbox for about 5 years, since I returned to school, but recently needed more space for a single transfer and signed up for a free 30-day trial of Dropbox Business. Despite the fact that I was late canceling the trial and was automatically charged for a year, the Customer Support team gave me the time I needed to explain my problem, then reversed the charge, all the time treating me in a very friendly manner. I recommend Dropbox as a company that provides an extremely useful service and treats its customers as valued people.

I made the mistake of not doing enough research before wasting my time downloading the free version, the commercial reviews, obviously sponsored by Dropbox have no coalition to the private review sites which are more accurate. I thank the Gods I didnt waste money buying Pro as the free version is trash. Dropbox was a great concept destroyed by some morons trying to invade your life or business. It doesnt achieve its original concept, it has been polluted, over complicated, unnavigable and just doesnt work now. The best think with Dropbox is deleting it then working out how to stop the trash email flood. If you are a lifeless nerd desperate to iCloud your privates and a miserable failed life to more desperate imbeciles then Dropbox is for you because you may have the time to get it to work, Dropbox may even employ you to optimise it further.