DressWE

I purchased a dress online and when it arrived, it did not fit correctly. I immediately contacted customer service to request a refund. They then started a negotiation on how much they would offer as my refund. It started low and then slowly went up, but ultimately they are refusing to give me my full refund. I would not recommend this company!

I ordered it from Mexico and it arrived at the appointed time. Everything I ordered came in perfect conditions. The quality of the dress was impecable, and the price was also amazing. Here in Mexico you can´t get a deal of this sorts while trying to buy a dress as fine as the one I bought in dresswe; you have to pay more than triple the cost. I not only recommend this store but will continue to purchase in it. Great site!

My dress came exactly as the picture like I ordered, and fit well as it was ordered to my size. I'm pleased with the quality of the material and the dress in general. However the customer service I received was unsatisfactory. My order tab was never updated and I also had to message customer service for my order updates. I was told on one occasion my dress would be shipping within a week or so, and once the time frame came and passed I inquired as to why I had not recieved a shipping update message, and was told that they needed to know my deadline so they could ship it on time. So basically I was lied to about shipping the first time. I paid shipping 3 times on my order. Once when I first paid the order but 2 more times for international shipping which was not mentioned before purchasing. Customer service had timely replies but was sometimes untruthful and it was inconvenient having to message them everytime you wanted to know what stage your order was in. A great quality dress but less than average customer service. So buyer beware this website will cost you a lot of patience and time and some hidden fees.

I measured my daughter to the measurement listed and ordered the size for her measurement but when dress got here it was smller than my daughters measurements and what they had listed for their sizes so if you order you should order one size larger because you're going to end up wasting your money because it cost about the same as the dress does just to return it.

Initially introduced to dresswe by a close friend of mine, I have grown fond of this place. I am not a person that is easily pleased, but thanks to the massive selection available here I always manage to find something for me. When I dont, customer support is always there ready to assist me.Not only that, but shipping is very fast. This dress arrived a lot sooner than I anticipated and was glad to get it early as I had time to try it on. Great site!

I ordered a pair of sandals two months ago and i haven't received them. I've emailed the company three times to cancel my order and to refund me my money and I haven't got a response.

I was just given a partial refund for the dress I purchased several months ago. Shipping was very costly though, as I had to send it all the way back to China. Honestly, the dress was pretty and seemed well made but came too late for my event and the returning of it has been an ordeal. I was asked to give a more positive review by the company- this is simply an honest one for fellow shoppers.

I ordered 2 dresses from dresswe.com, order number *******. They did not look or fit as described on the website.

I read the return policy carefully and followed their instructions. However, upon emailing them as they requested in order to obtain the shipping address, they made some new claim that they could only offer me a small percentage of the cost due to specially making this dress, that they are just the manufacturers. This violates their advertised policy which offers a full refund. This amounts to a scam.

I would appreciate appropriate resolution, refunding me fully for the order I placed. Otherwise I will have to take further action in litigation.

It was my first time ordering from this site, and I have to say I am impressed. My friend recommended it to me saying the button-down shirts were well made and made him look "fancy". He is always looking sharp, so of course I believed him. It might seem a little expensive, but they are definitely worth it. My shirt arrived just in time for a ceremony I had to attend. I received many compliments on how well my outfit looked. I felt full of confidence, and really enjoyed that evening.

It's really great to see such a collection of elegant dresses here. I was looking for a gorgeous evening dress which will suit in Winter also. And, I found here a loads of dresses which were awesome as well as difficult to choose the perfect one. All were stunning! Anyway, I got my dress and its perfect with my height and body. Thanks for your service.

The clothes doesn't fit and take a long time to email you. When they received it they got the nerve to said their a smell and not give the money back. I brought it for an event. Please stay away from this website,

I ordered this dress for prom, and it came very quickly, so I did not have to worry about that. It is a bit small for me, but not enough to make it uncomfortable to wear. All the embellishments look wonderful apart from a couple of loose threads, which aren't really visible and can be easily fixed. As for the colour, I ordered this dress in navy and I didn't regret it - it looks exactly like in the pictures. Thank you, Dresswe!

I bought a prom dress from this site, and when I go the dress it was completely different from the picture. In order to return it you have to send pictures to persuade them. I suggest NOT to buy from them.

I was recommended to the site by a friend after terrible experiences with so many 'global' clothing sites. I was a bit skeptical about shopping here but OMG! I cannot think of shopping anywhere else. I mean I got the fastest shipment of my goods. The quality is amazing. The clothes look exactly like they do in the site. I am shook guys! Thank you so much and I will definitely be back.

Ordered a custom-made dress. Went to two seamstresses, who took my measurements. Emailed them with those measurements, and they responded with my size. I ordere the dress, and it did not fit. I emailed them, mentioning my dissatisfaction. They asked me to send pictures of the dress not fitting, which I did. They replied back saying "yes, it does look a little tight, but we only followed the measurements we received (remember, they were the one who suggested the size I should order, not me). We told them that we were seeking a full refund, and their response was "please reconsider this, because it will cost you too much in shipping, and if it comes back a second time, you would be responsible for those charges too). So much for "100% satisfaction". I would strongly encourage you to avoid this company when buying a dress. They send you the wrong size dress, and then they expect you to pay for their mistakes. Save your money and go elsewhere. Bad company. Bad customer service.

Great quality and awesome product. I really like the product that they deliver. In addition to these there customer support is also very pleasant and user friendly. I will for sure make my best order soon.

I always have difficult finding evening gowns due to my height and size, but not with Dress We! They thoroughly make sure everything is measured correctly verifying all inches. The dress came out a perfect fit and just the way it was described

I had some real reservations ordering a wedding gown from this site, but decided go for it anyway. Since the prices were so inexpensive, I figured I wouldn't be out much if I got scammed. First of all, shipping of the gown was quite prompt. I ordered on 5/22 and had the dress by 6/14. That said, the gown came in a plastic bag that was quite small, so it was pretty bunched up. A steamer and an iron took care of that. When the package arrived, I was concerned though. The plastic was filthy dirty, but the dress was double bagged so it stayed clean. I had given custom measurements and the dress fit very well with one exception: it is at least 6 inches too long. I'm getting married on the beach and am wearing flat sandals. Even in 5 inch heels, I was tripping over the hemline. With 5 inch heels, I am about 6 ft tall! The dress was stated as having a 61in length from the hollow of the neck. I specifically put 57 inches. I think they added the difference instead of subtracting it. I will say however that the dress did indeed look like the photo, was very pretty, and the upper body fit was fine. I will be having to have it altered for a cost of more than the dress itself. I will be having it shortened, made so the train can be bustled and one shoulder strap taken up a bit as it falls off (my shoulders are a bit uneven, so I cannot blame them for that problem). I also ordered a bracelet/hand jewelry on 5/26 at which has yet to ship. Today is 7/6. I will give credit for prompt email replies when I had a question, but I didn't try to return anything. Overall an OK to good experience.

I've already ordered several dresses at Dresswe. This because I am something bigger woman and still worthy on elegant clothes.
I have some dresses from Dresswe changed the design to my at my specifically wishes through Dresswe (without extra charge!).
I recommend this site for women like me. The clothes fit, the quality of fabrics and workmanship is super. The communication with Dresswe also works very well. Great quality and it does not even last a month until you hold the dress in hands. I will continue to make dresses at Dresswe to my mass according to my wishes.

The dress is horrible! I spent my budget on this wedding dress, which wasn't much but all I had. It arrived today and it is the worst craftsmanship I could have imagined. Sequence were hanging off, loose threads everywhere, the color was off, and the worse part was the lace on the bodice was sewn on crooked and was hanging off the front on one side, and too short on the other. I ordered this dress because of the sweetheart neckline and that was nonexistent. It was just straight across with this stupid lace hanging over because it was too long. Not to mention the lace is raw edge with fibers sticking out. I have tried to get in contact with customer service, and no luck! I did get an estimate on return shipping from usps.com...$80! I paid $117 for the dress. I guess I'm stuck with garbage, and now I have to try to locate the money to buy something else. Thanks a lot Dresswe. You have really made this happy occasion a sad situation. Shame on you for stealing from brides to be and ruining their happy time.

Order a pair of shoes in early March 2015 for my senior prom. No production was made more than a month after I ordered and paid. Emailed asking what was going on and got terrible customer service. Lady canceled my order and had the people who were making my shoes throw them out. Had to reorder my shoes and constantly bug them to make sure they would make it on time for my prom. Once I received my shoes, I got TERRIBLE quality. The seams were sticking out, there were no jewels in the pump like the picture. I confronted them about it saying I wanted a refund because I couldn't wear them in public let alone for prom. Well I was told that I could only get a refund if I returned the shoes first but the shipping back was on me. I asked for pictures of the shoes before they were shipped so I could cancel the order if it was wrong; they completely ignored my multiple requests for pictures and shipped the shoes anyway. It will cost me $50 to ship the shoes back and the shoes only cost me $98.

Gorgeous dress. Alright service.The sizing chart didn't help too much. The dress I ordered had the exact measurements I needed but it turned out to be way too small. Also the dress came a day late. Besides that, the dress is gorgeous and the sellers were quick with refunding.

My dress was just as pictured and we can't wait for our event to show it off. Shipping time was really fast too. Thanks so much!