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DressLily Reviews Summary
DressLily has a rating of 2.4 stars from 4,652 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with DressLily most frequently mention customer service, tracking number and credit card. DressLily ranks 9th among Discount Clothing sites.
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I can highly recommend dresslily. They have a great range of designs and I found the sizing accurate and the quality good. The shipping is quick considering the price. I will order from them again in the future.
Seven orders all great! Check size guide to make sure that it will fit. They are in Asian sizes. Always had great customer service.
I have ordered from them a lot and I have never had a problem. Prices are good and everything I have ordered has been as expected.
The majority of goods are lovely quality. The only downside being slow shipping and lack of communication at times regarding items that may be on backorder. Wouldn't hesitate to purchase from again.
STAY AWAY! Total scam! Never got my product or a refund since my initial complaint several years ago.
I never received my item or a response to my email requesting information on my item. They are either extremely disorganized or scamming people. Beware!
I am always impressed by the quality, fast shipping, and pricing on DressLily. I also love that the clothing and other products available are unique and fit my sense of style.
Ordered 4 items, arrived at two different times (the first very soon, it took only 3 weeks to do half of the world) in which the last took a little more than 2 months.
Dresses are quite good looking with decent manufacture, it's enough strong with imprecisions in some clothes (not all, some are well done!)
Fabric reflects the price.
Disappointed with the sizing! Nothing fit right! All the clothes were so cheaply made! I spent over 500.00 dollars. But never again and will also tell my friends
ORDERED TWO ITEMS, BILLED FOR TWO ITEMS, RECEIVED ONE AND BASICALLY TOLD TOUGH $#*!! NEVER ORDER FROM THESE PEOPLE AGAIN... SCAMMERS! BUYER BEWARE!
THEY SHOULD HAVE A 0 ON THE OVERALL RATING CHART ABOVE.
Dear SONJA M.
We are sorry your order has not met your expectations.
Our products are quality checked before being sent out to our customers. We strive to give our customers the best quality at the lowest prices.
Please refer to the message we have sent you via our Support Center, with a solution to your issue.
We look forward to hearing your reply,
Dresslily Customer Service
Saw a shirt I liked, I wear a women's medium... and ordered a man's 3xl to be sure I could do something with it. It didn't even come close to fitting around my chest - at least a 10 inch gap.
The content description was cotton/polyester. Maybe the stitching was with cotton thread, absolutely nothing else had a whiff of cotton. Interesting that there was no content tag - thought that was the law. There was a tag that said "Dry clean" and right below that "Don't dry clean."
Would return, but the return shipping would be half the cost of the garment. Whew, last time I even look at their site.
I LOVE DressLily! It is like getting boutique clothing for HALF the price. Description and sizing is usually spot on, but you have to read the description on each item. You can't just buy whatever size you normally wear because sizing varies from item to item. I've had one or two items that didn't fit and DressLily's customer service department went above and beyond to make sure I was happy.
CLOTHES ARE VERY CUTE BUT THE SIZES ARE ALL DIFFERENT
The quality are not the same on the products The prices are good
But I would like a better return system Worried about my refund
Since my first review of Sept. 9, I sent one more message to Dresslily via Dresslily's website, reminding them of all of the documentation I have shown and proved that my package was received at the address DL provided me, and again, requested a refund.
This time, DL was cooperative and refunded the full amount of $140.95 back into my PayPal account. I am pleased they finally cooperated and gave me the refund I was deserving of, BUT, the following is what I went through to get this refund:
(1) it took since June to resolve this (2) I had saved every communication I had with DL and shown these communications to them, PayPal, and UPS on numerous occasions (3) created a Resolution case through PayPal and waiting for some resolvency (4) created an investigation with UPS for a mysteriously lost package even though I had an email proving it was delivered (5) created an account with Sitejabber and taking time to write a review and an updated review (6) All of these things that I had to do took a lot of unnecessary time.
Dresslily has a horrible reputation but maybe they are trying to mend and improve their ways. I gave them just one more star because they did refund me but it was not an easy process.
My dealings with Dresslily started in June. It is now September. I ordered a bunch of clothing from them (through PayPal) and received my shipment in a sufficient amount of time. No problem there. I was charged for three items that weren't shipped and there was no mention of when they would be shipped, which I thought was strange. I requested a refund for the items that were on backorder and Dresslily did refund me. I'll give Dresslily that much BUT, since then, it's been a horrible experience. Everything that did get delivered was either of poor quality, stained, broken, or too small. I have had many communications with Dresslily in the quest to receive a refund for the items I returned. NO SUCCESS with refund! The package I shipped out via UPS, mysteriously got lost in transit even though I have an email from UPS of PROOF OF DELIVERY that my package was delivered to the address that Dresslily provided to me: Robert Zhou, 10950 Arrow Rte, Rancho Cucamonga, CA
I even started a case through PayPal (was denied three times) and provided many documents to prove my communications with Dresslily, when I shipped my package via UPS, an email to SHOW PROOF OF DELIVERY that my packaged was received at the address that DRESS LILY GAVE TO ME:
Robert Zhou, 10950 Arrow Rte, Rancho Cucamonga, CA
Below are the documents that I presented to Dresslily and PayPal and I was still denied a refund. It is now September and Im out $140.95!
(1) UPS receipt of when I first shipped out (6/9/17) the nine items of clothing.
(2) Dress Lily's shipping list of the nine items and descriptions that I have returned.
(3) UPS PROOF OF DELIVERY of when my package was received at the address that Dress Lily gave to me; Robert Zhou, 10950 Arrow Rte, Rancho Cucamonga, CA (6/12/17,12:43 pm).
(4) DL RMA - Dress Lily provided this form to me to return the clothing items. Please note the return address that is provided on the form: Robert Zhou, 10950 Arrow Rte, Rancho Cucamonga, CA 91729-9998.
(5) DL returned items reason - I listed all of the clothing items and descriptions and reasons why I'm returning the items. THIS WAS DRESS LILY'S REQUEST SO TO PROVIDE A REFUND TO ME.
(6) DressLily communications (15 pages) - this is all of the communications I had with DL to ensure I receive a refund.
I have done everything that Dresslily asked me to in order to receive a refund!
I have provided proof of delivery that my package got to the destination that DL provided me!
All I ask is a refund of $140.95 that is owed to me by Dress Lily.
Thank you!
I never received one of the two items from my order. I emailed them without receiving the item or being reimbursed. The item I received was not sized appropriately. I would never recommend anyone to ever order from them!
It's an absolute shame that these companies can't be sued for false advertising. The clothes I received are all wrong sizes, poorly made and I swear the material is some kind of rubber.
Dear Beth,
Thank you for your review.
Please note that Dresslily does provide a size chart on all our item pages, and it is shown clearly when choosing a size. We kindly ask that customers use their exact measurements against our chart to calculate the correct size before purchasing.
We have sent the email about the solution via our ticket system. Please kindly check it and reply to us.
Thank you so much for your patience.
Dresslily Customer Support Team
Is long over the period they market, i did not received yet the order and is not possible to contact them :( i am sorry I saw them on Facebook, nice dresses in the photos, and I did not checked before ordering the forum of discussions! Stupid me :( to believe DressLily!
Dear Ana V.
Thank you for your review.
All of our items have varying shipping times based on the shipping method chosen by the customer during check out.
See here for more details about of shipping methods: http://www.dresslily.com/m-article-id-39.htm.
We have offered you a solution via ticket. Please kindly reply to us there.
We are awaiting your reply,
Thank you.
Dresslily Customer Support Team
Made a purchase of three vests on July 15th, ordered the size according to their guidelines, two arrived, both too small, one didn't arrive (ever as of now September 9th, 2017). Contacted customer service on August 3rd, they advised me to wait until I received the third vest to see if I'd keep that or return all three, but as I said, it never came. Contacted them again on August 25th, received no response this time.
Dear Rob L.
We regret to hear that you are having sizing issues.
On all our Dresslily product pages, below the product description, we offer a clearly marked size chart to help our customers choose the correct size.
We have sent you a message via our Support Center. Please kindly login to your account and reply to us there.
We look forward to your reply,
Thank you.
Dresslily Customer Support Team
I bought 2 tops, one in medium and one in large - both tops were tiny! I spent £35.76 and they refunded £17.77... and they told me to give the tops to charity?
Dear Ursula J.,
We regret to hear that you are having sizing issues.
On all our Dresslily product pages, below the product description, we offer a clearly marked size chart to help our customers choose the correct size.
We have sent you a message via our Support Center. Please kindly login to your account and reply to us there.
We look forward to your reply,
Dresslily Customer Support Team
Bad quality not same model i m ont satisfy and I don t recommand this web market really really bad for real
Dear Gwendoline D.
We are sorry your order has not met your expectations.
Our products are quality checked before being sent out to our customers. We strive to give our customers the best quality at the lowest prices.
Please refer to the message we have sent you via our Support Center, with a solution to your issue.
We look forward to hearing your reply,
Thank you.
Dresslily Customer Support Team
Im a NEW CUSTOMER. I did rec 1st order and partial of my second... if the place just had a live person... real tracking#. Not in Russian and doesn't translate all the way... how would they feel? Not ordering for Christmas... from here. And wigs. OMG WHY TAKE A PICTURE OF A REAL PERSON WITH THEY HAIR LAID... AND THATS NOT THE WIG... JUST SAD... we all need to get our hustle on but damn... not this way... more structure... when u rip a person off no success comes from that... STILL WAITING ON THE REST OF ORDER
Dear Davina,
We are sorry that you were not satisfied with your order.
We have various different shipping methods that the customer can choose before the checkout.
Dresslily provides very accurate product descriptions on all of our product pages. If you believe however that the item you have received is not as described, please contact us as soon as possible via a ticket.
For your issue, we have sent the email about the solution via our ticket system. Please kindly check it and reply to us.
Thank you.
Dresslily Customer Support Team
From the business
Shop for the latest online womens dresses, sweaters, outerwear, tops, bottoms, bags, shoes, jewelry, watches & accessories from DressLily.com. Cheap price and fast delivery.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear kathy d.
We regret to hear that you are having sizing issues.
On all our Dresslily product pages, below the product description, we offer a clearly marked size chart to help our customers choose the correct size.
We have sent you a message via our Support Center. Please kindly login to your account and reply to us there.
We look forward to your reply,
Dresslily Customer Service