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DressLilyReviews 4,652

2.4

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DressLily Reviews Summary

DressLily has a rating of 2.4 stars from 4,652 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with DressLily most frequently mention customer service, tracking number and credit card. DressLily ranks 9th among Discount Clothing sites.

service
899
value
846
shipping
904
returns
605
quality
815

We monitor reviews for authenticity

GB
1 review
3 helpful votes
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Clothes have washing labels. Sizing all over the place. Support is evasive and to cap it all, I send the stuff back and 4 weeks later they still have my money!

DressLily attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: October 15, 2017
CustomerService R. DressLily Rep
over a year old

Dear Andy M.,

We regret to hear that you are having sizing issues.

On all our Dresslily product pages, below the product description, we offer a clearly marked size chart to help our customers choose the correct size.

We have sent you a message via our Support Center. Please kindly login to your account and reply to us there.

We look forward to your reply,

Dresslily Customer Service

Canada
2 reviews
2 helpful votes
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Magnifique!
October 16, 2017

J'adore ce site! Leurs choses sont incroyables et de très bonne qualité.
Les vêtements sont tout comme la photo.
Tout ce donc j'ia reçu, j'ai toujours été satisfaite... Qualité & prix sont excellent.
Le service à la clientèle est toujours sympa et très utile.
Tous les vêtements ont une taille réelle.
Ils ont beaucoup de bons et superbes vêtements abordables!
Merci pour les points & les coupons, c'est vrai utile.
Je suis fan de votre site!
A Bientôt!

Date of experience: October 15, 2017
CustomerService R. DressLily Rep
over a year old

Dear Chantal B.,

Thank you for taking the time to write your review. We really appreciate this.

Best Regards,

Dresslily Customer Service

Rhode Island
1 review
1 helpful vote
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I have loved all of my purchases and experiences from Dresslily. Anytime I have ever had an issue with not receiving an item or receiving an item in an incorrect size whether it was my error or not, Dresslily has always found a way to resolve the issue to my satisfaction. I have a lingerie fetish and Dresslily has the sexiest and most affordable lingerie that I have ever found anywhere. The lingerie is so much more ever sexy than anything I've ever seen at Victoria's Secret. I have ordered all the types of things from Dresslily from clothing, too lingerie, panties, items such as thigh highs, as well as hair accessories and accessories in general, as well as curtains, two items for the home such as a kitty cat night light which I ordered for my best friend for her birthday and she absolutely adored it. I have enjoyed my experiences as well as the products that I have purchased with Dresslily and that's why I continue to purchase from this Merchant. There are a lot of naysayers against Dresslily on Facebook and I'm glad that I didn't let these comments have any impact on me that stopped me from trying this Merchant myself. Not only does Dresslily have wonderful products, they have extremely unique and original items such as these leave hair accessories that I purchased. Dresslily has items that I have never seen before anywhere else. I love having things that are different and original. I get so many compliments on the leave hair accessories when I wear them.

Date of experience: October 14, 2017
CustomerService R. DressLily Rep
over a year old

Dear Amanda M.,

We appreciate that you took the to time to write a review.

Thank you,

Dresslily Customer Service

Texas
1 review
2 helpful votes
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Unbelievable
October 16, 2017

I ordered a dress size 2x and ordered it to be here in 3 days. It took 3 weeks and the dress was like a size large or medium. These people gave me a dump excuse saying they were on holiday. Stupid. I recommend finding another website before ordering something from this company.

DressLily attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: October 14, 2017
CustomerService R. DressLily Rep
over a year old

Dear Christina S,

We regret to hear that you are having sizing issues.

On all our Dresslily product pages, below the product description, we offer a clearly marked size chart to help our customers choose the correct size.

We have sent you a message via our Support Center. Please kindly login to your account and reply to us there.

We look forward to your reply,

Dresslily Customer Service

Greece
1 review
4 helpful votes
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Dresslily is Great!
October 15, 2017

I've ordered more than 4 times from dresslily and i never get disappointed, their prices are GREAT and the quality is good too. I ordered more than 4 dresses for my mom and a beanie and a choker for me and we both loved the items we received! I totally recommend dresslily to everyone!

Date of experience: October 13, 2017
Ireland
1 review
0 helpful votes
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Great website
October 16, 2017

Good range of products for great value. Always doing discount codes and offers. Customer service is great, easy to use and quickly responses. I have made many orders since finding DressLily. The only downfall I myself would say is that delivery can take a while and some of the items I got have been not as described or a bit unfinished.

Date of experience: October 13, 2017
Spain
2 reviews
2 helpful votes
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Best prices
October 15, 2017

The prices are good, the deliver is a little slow, but in general is a trustful store to buy with Paypal option.

Date of experience: October 13, 2017
Virginia
1 review
0 helpful votes
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You Get What You Pay For
October 12, 2017

For the most part, most of the wigs I purchased, look exactly as advertised; yet there were a few that did not, but good enough to be somewhat satisfied about.

Date of experience: October 12, 2017
Texas
1 review
3 helpful votes
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I ordered 4 shirts, the pictures on the Internet are lovely. I thought I would be safe and order XXL, I don't mind wearing oversized clothing. The XXLs are closer to American size Med or maybe even Small. No way I can wear these. Plus, I got 2 of the same shirt, instead of the neat looking white shirt with paint dripping down it. They arrived fairly quickly, which was nice, and the shirts look pretty nice. Looking over the return policy, they warn you that you pay shipping, "Therefore in some cases, it is better to keep the product and order a new one directly rather than returning the wrong product back to us in China." I feel ripped off.

Date of experience: October 11, 2017
CustomerService R. DressLily Rep
over a year old

Dear Patrick M.,

We regret to hear that you are having sizing issues.

On all our Dresslily product pages, below the product description, we offer a clearly marked size chart to help our customers choose the correct size.

Would you mind messaging us your VALID order number?
Please understand that we are more than willing to assist any customer.

We look forward to your reply

Dresslily Customer Service

Australia
1 review
3 helpful votes
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I ordered two wall hangings from this company. I did know that it was coming from china but I thought they can't be that bad. I was wrong. The item was sent to wrong address and they are still saying that it was delivered. I have just spent the last 10 days in communication with them arguing over the differences between suburbs. I got my money back but never again will I buy from them. Don't do it is my advice.

Date of experience: October 9, 2017
CustomerService R. DressLily Rep
over a year old

Dear Noelene q.,

We regret to hear that you are having issues.

Please kindly understand that customer needs to fill in the correct address when checking out.
After checking, the order has been delivered to the address that you have given.
Please track on http://www.17track.net/en.

We have offered you a solution via ticket. Please kindly reply to us there.

Dresslily Customer Service

Washington
1 review
3 helpful votes
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WORST COMPANY EVER!
October 9, 2017

I am, as we speak, waiting to "chat' with a representative. I've been waiting for 25 minutes. They charge your card immediately after you order, yet I didn't receive one of my items for 3 weeks and I still have not received the other item. It's been 42 days. And It's impossible to contact anyone. My last item supposedly shipped on 9/24. As of today, when I enter my order number on tracking, it says "item not found." I've emailed them many times. The last response I got via automated email message, was that my order would be here October 3. It's October 6. So unless you are willing to take a gamble that your items may never be received, DON'T ORDER FROM THEM!

Date of experience: October 6, 2017
CustomerService R. DressLily Rep
over a year old

Dear Leslie F,

Thank you for your review.

In some cases we will ship out the items seperate packages to make it easier for shipping.
After checking, the items have been delivered sucessfully.
Please track on http://www.17track.net/en.

We have offered you a solution via ticket. Please kindly reply to us there.

Dresslily Customer Service

France
1 review
2 helpful votes
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Not all bad
October 8, 2017

I ordered 3 dresses from DressLily - it was honestly hard to choose just 3 because there was so much choice, and everything looked great... in the photos. The dresses arrived after a long time (as expected). I can't tell you how the sizing is - it looks OK, but I haven't tried them on. Why? Because the material is so awful, I would never be able to wear this stuff in public. I'm very stingy and buy a lot of dirt cheap clothing, but believe me, if you live in Europe or North America, you have never seen anything this low quality. Even dolls' clothes are made with better fabric. To be honest, I hesitate even calling this "fabric" - it is more like something one would use for gift wrap, or to make party decorations.

Let me just add, however, that after spotting this review, DressLily's customer service issued me with a full refund, and asked me to keep the dresses as a goodwill gesture. So it's not all bad, and I will admit that one of the dresses is made of a better material than the other, so I guess it varies...

Date of experience: October 6, 2017
CustomerService R. DressLily Rep
over a year old

Dear Penny L.,

We are sorry your order has not met your expectations.

Our products are quality checked before being sent out to our customers. We strive to give our customers the best quality at the lowest prices.

Please refer to the message we have sent you via our Support Center, with a solution to your issue.

We look forward to hearing your reply,

Dresslily Customer Service

North Carolina
3 reviews
2 helpful votes
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Long wait
October 4, 2017

Took forever to receive my order. When it did arrive the shower curtain was very bright colorful and just what I wanted

Date of experience: October 2, 2017
Canada
1 review
6 helpful votes
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I ordered few items from this. Didn't know it was coming from China. It took 4 weeks to receive. All items marked XL was sized like medium. Furthermore, of one the item I received was covered with some smelly stain (more like cow $#*!) and it was so unbearable that I have to trash it. 100% DISAPPOINTED with all the items. Never will I do online shopping... lesson learned.

Date of experience: September 28, 2017
CustomerService R. DressLily Rep
over a year old

Dear Reena S.,

We are sorry to hear that you are not satisfied with your order.

All of our products follow strict quality checks and we always aim for our products to meet our customer's satisfaction.

Would you mind messaging us your VALID order number?
Please understand that we are more than willing to assist any customer.

Many thanks,

Dresslily Customer Service

Arkansas
1 review
5 helpful votes
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I ordered a shower curtain May 25,2017, and it is September 28th, 2017, and I still have not received the item. Three days after I ordered it, I received confirmation that my payment went through. I have contacted them numerous times. They won't respond to my emails and I called the customer service number and was given a message that the number was no longer in service. What is that?! TOTAL SCAM WARNING! WISH I HAD CHECKED OUT THE REVIEWS BEFORE I ORDERED!

Date of experience: September 28, 2017
CustomerService R. DressLily Rep
over a year old

Dear Cheryl B.,

Thank you for your review.

All of our items have varying shipping times based on the shipping method chosen by the customer during check out.

See here for more details about of shipping methods: http://www.dresslily.com/m-article-id-39.htm.

We have offered you a solution via ticket. Please kindly reply to us there.

We are awaiting your reply,

Dresslily Customer Service

Washington
2 reviews
6 helpful votes
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Items much too small
September 29, 2017
Updated review

I have returned all the items and it cost £13.30 airmale. They should have them by now and they say they have made a refund. I have not yet received it but it may take a little longer as they are refunding to Paypal. They now say that they do not want the items back but it is too late as I have followed their original instructions and sent them back. Still one star until the process is complete and of course it has cost me to return the items. I do not say that they are a scam, just not very well organised to deal internationally.

Date of experience: September 27, 2017

Items much too small
September 27, 2017
Previous review

I orderred three shirts and a Tee shirt. The designs looked exciting. Delivery took several weeks but they said that it would. Once you realise that the items are coming from China this is understandable. The quality was not wonderful but would have been acceptable for the price, however all items were labelled as XL but were not even small. None of the three shirts would even button, nor were they an acceptable length. I managed to put the Tee shirt on but it was very tight and the material was a satin like synthetic. They should advertise a chest size, collar size and length not just a sleeve length. They accepted that the items can be returned and either replaced with proper size or full refund, but of course I have to pay airmail to China and can not use a carrier. I have returned items and they say they will refund or renew when they receive the returned goods. At the moment I am giving one star until the complaint is satisfactorily resolved.

Date of experience: September 20, 2017
California
1 review
0 helpful votes
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Great Costumer Service
January 26, 2019

Originally I was hesitant about making purchases from Dresslily, I have read many not so good reviews and experiences about ordering from other countries; however, my experience with Dresslily has been nothing but positive. I feel the garments are nicely made and they use good fabrics, I have yet to be disappointed with any of my purchases. The pictures Dresslily displays on their site are true to what you will receive in the the mail. The item displayed are close to true, however, in color and in style. In regards to customer service, they have amazing customer service. I have only had to contact their customer services one, and that turned out to be a pleasant experience. Their customer service representatives were quick to reply, and issue was quickly and easily resolved without hesitation. If you are in the market in purchasing unique pieces of garments I highly recommend Dresslily; they will not let let you down.

Date of experience: September 27, 2017
Turkiye
1 review
1 helpful vote
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I've been shopping from Dresslily for a while now and they didn't disappoint me once. They have so many products and they are all for a good price! Also the shipping is free & fast. I definetely recommend it!

Date of experience: September 27, 2017
Michigan
1 review
4 helpful votes
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I ordered 3 items I only received 2 of them. I called and the number doesnt work. I tried to make a ticket and the required line for email address was greyed out so I could not write it so I couldn't finish it. I tried the *******@dresslily.com so far nothing. I will call my bank tomorrow and see what I can do payment wise. I wouldn't have got the bat pants without the top to go with it. I'm stuck with half a half a Halloween costume. And it's my birthday. They ripped me off. I need the rest of my order.

Date of experience: September 26, 2017
Jamaica
1 review
2 helpful votes
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Satisfaction fa real
September 25, 2017

Dresslily have been for great for over the one year have been buying from them... the items fit to size and the quality of the products are awesome for the low prize. New styles are in always for all occasions and customer support is quick. I mostly love the quick shipping even though its free shipping... thanks dresslily

Date of experience: September 24, 2017

From the business

Shop for the latest online womens dresses, sweaters, outerwear, tops, bottoms, bags, shoes, jewelry, watches & accessories from DressLily.com. Cheap price and fast delivery.


dresslily.com
Founded in 2008
Shenzhen, GuangDong, China
+339