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DressLily Reviews Summary
DressLily has a rating of 2.4 stars from 4,652 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with DressLily most frequently mention customer service, tracking number and credit card. DressLily ranks 9th among Discount Clothing sites.
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My own experience with Dresslily has been positive and I want to share it with you so you can also without any doubt opt to buy from them. They offer free shipping with a tracking number.The dress I receive was as described and true to size. They offer a variety of products at a reasonable price.
Had anyone had problems and either received it very late or the worst not at all. I am in Australia and most things from China are usually here by now. Dresslily seems to have a bad reputation.
Dear Judy R.,
Thank you for your review.
After checking, the parcel is in normal transit now.
It has been updated on Nov 9th.
You can track on http://www.17track.net/en.
We have sent you a message via our ticket system. Please kindly reply to us there and we will find a solution for you.
Dresslily Customer Service
I ordered something from them two weeks ago and never received it. What's going on. Are you guys scammers
Dear Mary D.,
Thank you for your feedback.
We have received your payment on date Oct 21th and shipped out on date Oct 22.
It's now in transit within the normal shipping time.
You can track on http://www.myib.com/tracking/.
For more details, we have sent message to you. Please check it. A
Dresslily Customer Service
I ordered expedited shipping on October 19, hoping to receive by Halloween. It is now November 2nd, and item has not shipped. No one answers my email inquiries. I will not order from Dress Lily again. I don't even know if its a real business, or if they just stole my credit card information.
Dear Michelle S,
We are sorry things have taken longer than expected.
Please note that all our items have varying processing times that are clearly marked on the product page.
The total time it will take to receive your item is the processing time plus the shipping time.
We have messaged you regarding your case. Please login to your account to reply to us.
Many thanks,
Dresslily Customer Service
Not even sure what I ordered, partial refund, impossible to chat with or speak with anyone.
No communication from this company as to why a paritial refund. Fed up will never order again
Dear LYNDA C.,
We are sorry to hear you are experiencing some issues.
I have checked that it's due to the stock issue.
We have messaged you regarding your case. Please login to your account to reply to us.
Many thanks,
Dresslily Customer Service
SCAM! Order did not arrive, shows it was received, unable to submit "ticket" to track shipment, link goes nowhere, no way to contact anyone
Dear dianne M.,
Thank you for your review.
All of our items have varying shipping times based on the shipping method chosen by the customer during check out.
We have taken care of your complaint and will offer you a resolution via the ticket center. Would you mind messaging us your VALID order number?
Dresslily Customer Service
I order one dress from dresslily on June 1st 2017, util today i still didn't received it. Been email them several times. I never ever order from this dresslily site anymore!
Dear lucy L.,
We apologize for the inconvenience you have occurred.
Unfortunately, for the shipping method you have chosen, there is no international tracking number available.
We have contacted you about your issue via our Support Center. Please login to your account and reply to us.
Best regards,
Dresslily Customer Service
I ordered Plus size Halloween shirt two sizes too big but it still wasn't large enough to fit me, I'd say it was three sizes too small. Not happy
Edit: since I posted my original review, dressLily has contacted me and refunded my money and they said I could keep the shirt that didn't fit. Thank you dressLily, I will change my rating to 5 stars. Thank you for being so quick to respond and reimburse.
Dear Gillian P.,
We regret to hear that you are having sizing issues.
On all our Dresslily product pages, below the product description, we offer a clearly marked size chart to help our customers choose the correct size.
We have sent you a message via our Support Center. Please kindly login to your account and reply to us there.
We look forward to your reply,
Dresslily Customer Service
Thanks for the order, waiting on one item.
Order perfect.
Exactly as described in offer.
Colors great: in wall hangings
Dear Lisa W.,
We are sorry you feel this way.
Our products are quality checked before being sent out to our customers. We strive to give our customers the best quality at the lowest prices.
We have taken care of your complaint and will offer you a resolution via the ticket center. Would you mind messaging us your VALID order number?
Many thanks,
Dresslily Customer Service
I've ordered a number of times from Dresslily and so far I am very happy with my purchases. When a quality issue arose, they were quick to remedy the situation. I would highly recommend shoppers to pay for expedited shipping as not to have to wait for a month or so to received orders. All in all, I am very happy with Dresslily and continue to recommend the company to my family and friends.
Dear John P.,
Thank you for your kind review. We are always happy to hear when our customers have enjoyed their experience shopping with us.
We hope to see you again!
Best regards,
Dresslily Customer Service
OH Dear this company is so crap I ordered 2 orders they could not understand any of my queries!
They send 2nd order try and charge me again in first then instead of cancelling what they aded on they cancelled the whole RUSH i paid more ORDER 2 Weeks after it was suppose to arrived... RUINED my Sons Birthday Party Tried to contact they take 24 Hours by then you get no response of any coherence NEVER NEVER NEVER! YOU HAVE BEEN WARNED
Dear David S.,
We are sorry for this issue.
After checking, when we sent you the invoice to pay for the added items, you have placed another new order instead of paying for the original order.
We have offered you a solution to your issue via our Support Center. Please check this and reply back to us.
Dresslily Customer Service
I love the affordable, beautiful wigs that Dresslily offers! They are amazing and I definitely plan on buying more, plus the free shipping always helps!
Dear Destinee D.,
We would like to thank you for your comment. We always try our best to please our customers and offer the best service possible.
Dresslily Customer Service
I have received my refund for the item not in stock. And as a further gesture, the company refunded me for the three tops I received but were mis-sized. Overall, I am happy with the outcome of this matter.
I ordered 4 tops from this site. Three arrived - which are all too small - and the other was unavailable. They gave me 2 options... wait or exchange. They couldn't give me a timeframe for the top to be in stock and I didn't want to exchange - given the size problem with all their items.
I have claimed my refund through PayPal and after several messages, they are now refunding me on today's exchange rate which leaves me out of pocket (as the rate is lower than the day they invoiced me). It's only a few dollars but that's not the point. They are ripping people off. I wish I had read reviews before ordering as I have wasted $85 on this rip-off merchant.
Please don't go near this online store. Typical Asian website.
I don't shop much online, it's usually a little complicated and tough to figure out and I'm usually low on sleep. That being said, Dresslily makes it so much easier on me. They have a simple site setup and the clothes come in a timely manner, which is good because I hate waiting!
Dear Samantha H.,
Thank you for taking the time to write a positive review about your shopping experience. We really appreciate it.
Many thanks,
Dresslily Customer Service
Dresslily offers dresses, shirts, and clothing of all kind at clean out prices. They have a wide selection of fashionable and attrative garments from petite to plus size. Unfortunatly you will never get one of those garments. What you will receive in the mail, a month after the intended and paid for delivery date, is a mockery of what you ordered. Some aspects may be similar but it will never be the same product. Different waist cuts, and sleeve lengths are the usual fair but it gets worse. To top it all off there is absolutely no consistency in sizes. If you order three medium shirts I guarantee one will fit ok, one will be too small and one won't even make it over your chest. DON'T WASTE YOUR MONEY.
Dear Savannah J.,
We regret to hear that you are having sizing issues.
Our products are quality checked before being sent out to our customers. We strive to give our customers the best quality at the lowest prices.
On all our Dresslily product pages, below the product description, we offer a clearly marked size chart to help our customers choose the correct size.
We have sent you a message via our Support Center. Please kindly login to your account and reply to us there.
We look forward to your reply,
Dresslily Customer Service
Dresslily always has great clothing designs for sale prices. The shipping takes a little while, but it's so worth it!
Dear Tatiana B.,
We would like to thank you for your comment. We always try our best to please our customers and offer the best service possible.
Many thanks,
Dresslily Customer Service
A) Does your recent shopping experience met your expectations?
Yes it met my expectations. I thought it would take a while for the shipping but everything was promptly received. The shopping cart was easy to use & I was updated with order information quickly.
B) If you have any issues on your recent order, please feel free to let us know the details so that we can do our best to resolve it for you.
I did have an issue which was resolved quite quickly. I customer service team acted quickly to fix my issue of the item being sold out. They promptly refunded my order so I could purchase something else. Much appreciated.
Dear Tahlya M.,
We appreciate that you took the time to write a review.
Thank you,
Dresslily Customer Service
Ticket Number T*******822. I ordered several items at once. Some were received in and okay manner. The Santa Shower curtain was not received until Mar. 2016. I was told that the Shark Shower curtain was on back order. I have submitted several and still have not received the shower curtain
Dear Anita H,
We are sorry things have taken longer than expected.
Please note that all our items have varying processing times that are clearly marked on the product page.
For item Shark Shower Curtain, I have checked that it has been cancelled and refunded on date Dec 31th, 2016.
We have sent you a message via our Support Center. Please kindly login to your account and reply to us there.
We look forward to your reply,
Dresslily Customer Service
Me again with another Dresslily review. My last item arrived and the sizing is perfect. Seriously people, use the damn size chart for every single item. I know it's uncomfortable to order 2 or 3 or 4 sizes bigger than you are used to, but if you read the chart you'll see that a size 3X or a 6X is the same as a US 18. Measure your situation and use the chart. Also, just get comfortable with waiting. If you want 2 day delivery, use Amazon. This is going to take a full month most likely, and you know what, that's why it cost you so little. Be patient. Finally, I'm giving one star less this time because the stitching on the dress was sloppy. Nothing that I can't fix, but still sloppy. Still happy because I like the fabric. One last note: make sure to read the product details in addition to the size chart. It will let you know what fabrics or fabric blends you are getting. Don't be surprised when a poly-blend shows up instead of a cotton if you don't read the info provided. Ive got 2 new items on the way and I'm pumped to get them.
Dear Mandy H.,
We would like to thank you for your comment. We always try our best to please our customers and offer the best service possible.
Thank you for your valued custom,
Dresslily Customer Service
I ordered several {4} shirts from Dresslily, did not know they were coming from China. After waiting about 6 weeks they arrived, however I guess Chinese sizes are different. I had ordered mediums which is what I normally wear but these were definitely small. When I complained they told me not to worry about returning them and they sent out XXLarge which I had changed the order to. They were still more like a Medium but they fit. 2 came in about 3 weeks and the last two took about 8 weeks. I am giving them a 4 star because they did not double charge me and I did not have to return the ones that were too small.
I won't order anything that I have to worry about the time it take to get...
In having to do this I am disappointed every where I try to copy the order number to past here it is a link and the order number does not transfer had to write it down and type it in.
Dear Ric B.,
Thank you for taking the time to write your review. We really appreciate this.
Best Regards,
Dresslily Customer Service
From the business
Shop for the latest online womens dresses, sweaters, outerwear, tops, bottoms, bags, shoes, jewelry, watches & accessories from DressLily.com. Cheap price and fast delivery.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Sweety M.,
Thank you for your kind feedback. We are grateful that you took the time to write a review.
We hope to see you on Dresslily.com soon!
Many thanks,
Dresslily Customer Service