I absolutely LOVE this company! I buy everything from them and the few times I've had issues, they dealt with it promptly and professionally! They even gave me a bunch of "D points" which converts to money and coupons towards your next purchase. They are far away and ship for free, so I will not complain if the shipping takes awhile. I can be patient and see it as the compromise for getting quality clothing with free shipping. I LOVE them and will not purchase any clothing, accessories or boots/shoes from any place else. The ONLY issues is that their clothing runs on the small side, they are Asian, so just order a size larger than you would normally and there you have it!
Hi I'm Marwan I try DressLily many times It's a great store, professional help center. I like the site platform, Quality/price confirmed. Products as described. Fast methods of shipping. I very recommend the store
Wonder where my items are that I have ordered on 10/9. Tried to create a ticket, yet it gives me every reason from wrong order number to invalid security code to send a request. This is bull, as the money came out of our account immediately.
"Dresslily is my favorite online shop. I totally love this site because they have new clothing every day. I always find what I am looking for at the best prices, free shipping and excellent service. 100% Recommended"
This company sells thin, cheap clothing that falls apart. My jacket looks like it's made of plastic! They have terrible customer service and will not take anything back. Save your money and shop anywhere else. There's no bargain here!
Dear cathie P.
Thank you for being kind enough to tell us about your experience!
We wish to let the customer know that we are extremely sorry for their disappointment.
Would you mind sending us your Valid order number or ticket number by message here?
Our support team would take good care of your case and resolve it there, we are now awaiting for your reply.
Appreciate your cooperation and kindly understanding in advance!
Yours sincerely
Dresslily Customer Service
DressLily is obviously an Asian based company. Large sizes might fit a 10 year old. Took several weeks to get the item and it is not wearable. Communication is poor. No customer service.
Don't waste your time or money on this site.
Dear alexis b.
We're extremely grateful for your constructive feedback.
We did not live up to our own expectations and want to say how very sorry we are.
Would you mind sending us your Valid order number or ticket number by message here?
Our support team would take good care of your case and resolve it there, we are now awaiting for your reply.
Appreciate your nice help in advance!
Yours sincerely
Dresslily Customer Service
I orders 2 ladies tops on 3/4/17 paid out of my account that day, but no tops have arrived. Its 3/22/17 Your C. S. phone does not identify the company but left a message anyway. Just want my order before the season is over. Please help. Has it shipped yet?
Dear Customer,
Dresslily can be contacted 24/7 via our Support Center and Live Chat. If you cannot reach us immediately, please leave a message and we will get back to you within 24 hours.
Please note that all our items have varying processing times that are clearly marked on the product page.
The total time it will take to receive your item is the processing time plus the shipping time.
We have messaged you regarding your case. Please login to your account to reply to us.
Best regards,
Dresslily Customer Support Team
Ordered what looked to be affordable dress with free delivery. Delivered to my aged, disabled mother who was charged $25 by courier. Turned affordable into unaffordable and i feel totally taken in. Soo pissed off with this company. Keep away from here!
Dear Teeya,
We regret to hear that you have had to pay import tax.
Please see our policy on tax for more details: http://www.dresslily.com/m-article-id-58.htm.
We have contacted you about your issue via ticket. Please kindly reply to us through your account.
Thank you,
Dresslily Customer Support Team
What started off as a bad experience has been turned into a good one.
Seller had strong communication throughout the resolution and I must say I'm impressed.
The team there should be proud.
Thank you
Ilyas Kajee
11 reviews
Star 1
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Star 5
Published2 seconds ago
AVOID... YOU HAVE BEEN WARNED!
Having placed my order almost 2 weeks ago, I had no update from them.
When I contacted them, I was told that it will be another 7-15 business days before they can depatch my item. The suggested options were 'Wait' or 'Exchange'. I had to email them back request a refund.
Avoid these DressLily. I'd rcommend AliExpress or Gearbest over this company any day.
I ordered 5 mermaid blankets for Christmas and paid expedited shipping to have them at least a week in advance. I got one. I specifically waded through all of them to purchase only cotton items as acrylic makes my kids itch. Yeah, so it's acrylic. I have messaged them no less than 5 times and keep getting replies to "please be patient." How does one tell kids to be patient that Santa is running behind. Plus, it screwed up the whole mermaid theme we had going on. So, in a nutshell. Crap quality, late delivery, crummy customer service, fraudulent claims about fabric content. Never again. And I'll be disputing this with PayPal.
Dear Sylvia,
We are sorry to hear what you experienced.
With our registered and expedited post, we offer our customers a tracking number. You can use this to track the status and whereabouts of your items online. Please note that it may take some time to update the shipping status online between major delivery hubs.
We have sent you a tracking number to your account. Please login to check your ticket and find the tracking number.
For your issue, we will solve it for you. However, we can not find out your order in our system. Please kindly reconfirm it and contact us on our support center with correct order number.
Thank you for your cooperation.
Dresslily Customer Support Team
You do not honor your stated processing nor mailing times. This was supposed to be a Christmas gift and now I regret ever placing any order. They keep telling me to use the tracking number, but there is no data. Then they admit that its being shipped from China (which is never stated on their website) and to please "be patient". Ugh!
Dear Lisa,
Please kindly note that we are located in China and ship worldwide.
With our registered and expedited post, we offer our customers a tracking number. You can use this to track the status and whereabouts of your items online. Please note that it may take some time to update the shipping status online between major delivery hubs.
We have sent you a tracking number to your account. Please login to check your ticket and find the tracking number.
You may then check the status of your item on this site: http://new.17track.net/en.
If you have any more questions about your order status please contact us via our Support Center.
Dresslily Customer Support Team
Ordered clothing. Sizes are too small, poor quality, not as pictures, cannot return. $75.00 down the drain. Came from China! Should of researched company first! The on contact information on their web-site is an email. When you do email, they say they will get back to you within 24 hours. That did not happen. I emailed them everyday for 15 days. Still no response.
Horrible quality. Shipped from China so can't return without spending a lot. Haven't received everything I paid for. Stuff I received was falling apart when it came in the mail. Both material and stitching are sub-sub-sub-par. Other customers say they don't receive emails back about trying to return items. These people are crooks.
Dear Amy D.
Thank you for recent comments. We take feedback very seriously, and clearly it did not meet your expectations.
We want to extend our sincere apologies for the problems you have experienced.
We have offered an solution for your case on ticket, could you kindly check your ticket and offer us a reply?
Thank you so much again for bringing the issue to our attention. We welcome all feedback as it enables us to continually improve to provide even better service to all our customers.
Best Regards
Dresslily Customer Service
First of all the web site isn't user friendly at all. I ordered a sweatshirt that said " priority dispatch" however when it came to " checkout" it gave me options for express delivery. Mis leading as I didn't know which option to choose. After the whole checkout process there was no confirmation at all that my order went through. Thinking I may have missed a step, I did it all over again and next thing I know I have 2 orders placed. You have to dig into thier website to find customer service but there's no phone number. You have to submit a trouble ticket. Totally stupid. I've been burned before on websites that offer incredibly good deals, and this is one more. Thank goodness I was able to cancel my orders before payment was processed. Seems as though this company offers a lot of apologies but doesn't rectify a thing!
Dear kelly r.
Thank your for your message.
First, I want to offer my sincerest apologies to you for the issue.
I have followed up your case and our team has solved it for you in the ticket.
Can you please send us your reply?
Once again, we cannot apologize enough for any inconveniences this case may have caused you. Thank you very much for your understanding.
Yours Sincerely
Dresslily Customer Service
Cute clothes/shoes for a great price BUT i ordered my shoes on November 23,2014, it is now December 22,2014 and I have yet receive. Reached out to customer support almost a week ago, still no response. This will be my first & last time with dresslily.
Dear k l.,
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
Please accept our sincerely apologize. We have reached out to this customer to personally apologize for what happened. From time to time with thousands of shipments there will be an occasional issue with shipping. Our procedure is designed to handle situations like this one quickly and efficiently. For this customer we were neither quick nor efficient and for that reason, we are retracing what exactly went so wrong so we can avoid such inefficiencies in the future.
Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.
We are committed to assisting every customer at any time.
Best Regards
Customer Service from Dresslily.com
I wish I would have read the reviews first. All of the above/below is true for me too. Shipment arrived 5 days after Christmas. Received half the order. Shirt colors are way off.(never knew spiderman wore purple custom, black suit color for t-shirt must have been lost in translation)
I think I'm going to just take this one as a loss and say "you got me, my bad"
Dear Cary,
Thank you for recent comments.
I want to extend my sincere apologies for the problems you have experienced.
I have followed up your case and our team will solve it for you. Please kindly message us your order number.
Once again, we cannot apologize enough for any inconveniences this case may have caused you.
Yours sincerely,
Dresslily.com Customer Service
Now they have me running in circles writing and rewriting return forms. I wish I had read the complaints before ordering from this damn company. By the way they are based in China so they're clothes will not fit us American women unless u order 3 sizes up
Dear Elaina,
We regret to hear that you are having sizing issues.
On all our Dresslily product pages, below the product description, we offer a clearly marked size chart to help our customers choose the correct size.
We always aim to offer our customers the best solutions to their issues in line with our policies. Please see more details on our refund and returns policy here:
http://www.dresslily.com/m-article-id-80.htm.
Please kindly indicate the correct order number to our support center so that we can check it for you.
Thank you for your cooperation.
Dresslily Customer Support Team
I ordered at the end of November. Bought two items for $24. "Shipped ou"t 12/5 with tracking number. Can't seem to find item tracking wise. Filled out ticket and just got the run around. You want a good place for cheap outfits I suggest Wish. Screw this.
Dear Brooke E.
We want to start by extending our thanks to you for providing your extremely valuable feedback to us.
I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
The order was shipped out, we are so sorry you still have not received it, could you reply our email on support center then we solve the problem as soon as possible?
We want to extend our apologies to you regarding your issue, we will work hard to ensure it is resolved to your satisfaction.
Best Regards
Dresslily Customer Service
Very disappointed in this company. Ordered swimmers for my daughters christmas present and didn't receive them. I have tried to make contact with no luck:(
Sad that people can rip others off with ease.
Dear Sara C.
We want to start by extending our thanks to you for providing your extremely valuable feedback to us.
I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
The order was shipped out, we are so sorry you still have not received it, could you reply our email on support center then we solve the problem as soon as possible?
We want to extend our apologies to you regarding your issue, we will work hard to ensure it is resolved to your satisfaction.
Best Regards
Dresslily Customer Service
This is a SCAM!. Marketing on FB and other popular sites. They steal your money & probably sell your credit card info to identity thieves and Hackers around the world.
Facebook should be liable for getting advertising money from these criminals
Dear Pj M.
We want to start by extending our thanks to you for providing your extremely valuable feedback to us.
We regret any inconvenience or frustration that your experience has caused you.
We has followed your case and send email to you to solve this problem, could you kindly check your account then reply our email?
We will work harder to minimize the possibility of a recurrence.
Best Regards
Dresslily Customer Service
Overview
DressLily has a rating of 3.1 stars from 4,653 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with DressLily most frequently mention good quality, free shipping and great prices. DressLily ranks 6th among Discount Clothing sites.
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Dear Wendy F.
Thank you for being kind enough to tell us about your experience!
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
Would you mind sending us your Valid order number or ticket number by message here?
We would take care of your complaint and offer a resolution via the ticket center.
Could you please check your Dresslily account and answer to us?
Thank you very much for your cooperation.
Yours sincerely
Dresslily Customer Service