DressLily

I can't rate the products I purchased because I'M NEVER GETTING THEM! The tracking # they gave me cannot even be found. I've even tried to google the shipping company from the tracking# and I don't find anything! It has been over 3 weeks already since I placed my order & paid. This was suppose to be a Christmas gift! VERY UPSET

I never received my order and customer service was awful. I even selected to purchase insurance during checkout. What is the point of that if not to make sure I can get a refund when the package didn't arrive.

I have tried several times to unsubscribe from their newsletter and am still receiving emails from them. I clicked the unsubscribe button multiple times. When that didn't make the emails stop, I contacted their customer service online who assured me I would now be removed from their email list. Now I am getting emails that don't even have an unsubscribe button at the bottom. This is harassment.

Ordered on November16th of 23 and have contacted them three times and have still not received my order. I would not refer this company to anybody. Today is dec. 6 of 23. I have printed off everything from the order to the texts to their and from their customer service centers, who are of no help what so ever..

Returns are a full headache. No phone number to call. Just emails with bad links. I will not buy from here again. Didn't even know my name with ticket order.

I ordered one pair of stretchy pants for $25 dollars and $10 dollars for shipping and after three weeks I never received the item and they are giving me the "runaround" on a refund. This is seriously crazy. They told me to call my local post office and also ask all the neighbors if they got my package?! I didn't get my pants give me a refund, it's not that difficult.

I ordered 2 dresses and got one completely wrong dress, and one defective dress. They won't send label to return items because it's "too expensive" for them so they will only offer me a partial refund. Total scam, bad customer service, and cheap, poorly made products - do NOT shop here!

Prices are great. But don't expect too much in timeliness and quality. I ordered December 6th. January 10th they send me an email saying they don't have some of the items I ordered. Then a few weeks later I received the clothing I ordered that they did have. They at least refunded me for the clothing they didn't have.

I've been fighting with them for a while now trying to get several items refunded that are unwearable. They continue to either make a counter offer or say I didn't pay what I did and won't refund the full amount (even though I have the original order email from them proving what I paid. Next step will be dispute with the CC and BBB complaint. Don't buy from them, not worth it.

1 star because 0 isn't an option. Order was placed in Oct for receipt by Christmas. Afterultiple attempts to make contact through a terrible, automated system, the second week of December I was told to pay via a different method if I still want my order, all the time referencing an order placed over a year ago and the order in question. In all fairness, I have purchased before with no issues. After this, I will never buy from Dresslily again.

I spent almost 70$ on clothes, that was a while ago, the app says my package has been delivered asking me to verify on the app... obviously I didn't, I reached out to customer service, no reply. If I don't receive my Items by September 1st (making it almost a month of waiting) I'm going hard for a refund. What is going on?

Again, inconsistent sizing by huge leaps and bounds. Sometimes belly is big enough but arms are way too tight or something. Flimsy horrible material that wrinkles very badly.

Also, after reading several comments back and forth about DressLily, Rosegal, and others like flycurvy... they have such similar "style" in reviews and responses that one starts to believe they might be the same scammers with multiple names to fool more people more than once.

I ordered a bunch of stuff for the first time and it says it's in Vernon CA. I am in Dan Diego. That's a far ways and it says to be picked up. They tracking number and carrier that dresslily has provided me I can't seem to find anywhere online besides in China. I have no idea where or from who to even call for a receiver or what I do now. $100 down the drain I guess

I ordered from Dresslily back in late November 2021 and have been actively checking the tracking website for my order. It hasn't updated since November, saying it's in transit. When I tried going to customer service, I couldn't even but a ticket in because it said the verification code was incorrect. Overall I'm not pleased with Dresslily's service.

The website advertises a 10-18 day shipping time, but doesn't include "processing" time, during which the order will sit in their warehouse with a "packed" status for weeks. If you contact their customer support to find out when your package might arrive, they will basically tell you it will get there when they feel like shipping it out. This business is extremely sketchy and should be avoided at all costs.

I bought a hoody from them and two buttons have already fallen off, as well as loose strings everywhere that are beginning to come undone.

My package was supposed to arrive within 10-15 days, its been a month and it still says "Shipped out". Very disappointed. They keep responding to my messages with "Please kindly wait for your order." I need this dress for Halloween and its no where to be seen. I would never buy from them again and never recommend them to someone.

It is now the day after Halloween and my package is still on a plane somewhere.
Customer service won't answer any of my questions. Extremely disappointed.

It is maddening to me to never get ahold of anyone. The phone number is never connecting to a person. It just constantly states no one is available. I try to return the item just to exhange it and have to get online, create a ticket and send a picture of the item, do a chat, and then who knows what happens next...all in efforts just to exhange an item that they sized wrong and doesn't fit. It should not be this difficult to exchange an tiem. They not only need a zero button but a negative star button(s) as this company is horrible!

It seems that a lot of people are having problems not receiving their orders. This also happened to me. I don't know if they really do not send them or they just get lost/stuck somewhere on the way. After exchanging some emails with the Dresslily staff (they where very polite) i got back all of my money. I will think of placing another order soon, maybe it was just bad luck
:)

One star is being generous. I've ordered twice. First order the clothes and materials were terrible and fit very awkward. Their ads make the clothes look so good, so they got me a second time. Over a month after I placed this order I noticed the tracking said 'delivered' about a week prior to me checking. I've never seen this package. I reached out via email, phone and live chat. I was asked to be patient and they would get back to me in 7-10 days. Apparently my package was sent back due to address issue. Crazy I've lived here for over 5 years amd have recieved almost ALL packages/mail, my address was exact and complete. The customer service is terrible and VERY hard to understand (sorry). So, over a month later, no answers, package, refund... nothing. Overall, terrible experience. -5 stars

The refund was only 10 for a 50-dollar purchase, Never got my dresses or a full refund. It's better to shop in person.

It takes over a week sometimes two weeks just to process the order. Then it will finally ship and that takes another week or two. Do not order if you want anything for the season you are in or for a special occasion unless you order 2 months ahead. It is ridiculous that it takes this long.

I have ordered from them three times. Their sizing is never consistent. If you order, you may or may not get the size you need. They are very responsive, but what good is that if they constantly send you things that don't fit? Tried my best. Recommendation: Go somewhere else for maixmum happy.

I wish I could rate them a negative star. Save your money. Everything comes from overseas and the workmanship is PURE GARBAGE. Why didn't I see these reviews first? I ordered 2 coats and some boots. I use the term "coat" lightly. They are seriously small and look nothing like the pictures. Just cheap fabric, cheap buttons, irregular seams and fit. The buttonholes weren't even cut open on my last "coat". I have pics to prove. What a RIP OFF.