I absolutely LOVE this company! I buy everything from them and the few times I've had issues, they dealt with it promptly and professionally! They even gave me a bunch of "D points" which converts to money and coupons towards your next purchase. They are far away and ship for free, so I will not complain if the shipping takes awhile. I can be patient and see it as the compromise for getting quality clothing with free shipping. I LOVE them and will not purchase any clothing, accessories or boots/shoes from any place else. The ONLY issues is that their clothing runs on the small side, they are Asian, so just order a size larger than you would normally and there you have it!