Good quality items for a low price. Items are shipped from China, so you will need to allow plenty of shipping time. I ordered a shirt, 2 sizes larger than normal. I am full busted, so it is a little snug in the bust. Otherwise, the shirt is pretty, but not shiny like the picture. Material is darker and sleeves are a little too long. I'll fit into the shirt once I lose a few pounds.
Ordered on 12-1-16. Shipped on 12-13-16 & received at US Customs on 12-22-16. Package opened & then gone from radar. Wonder who is wearing it because it isn't ME! Contacted Customer Service on several occasions and told to be patient. It is now two and a half MONTHS since I ordered & still no package. I have asked for a refund. Buyer Beware. Do not order from this company.
Addicted to this place! They don't always have the best quality but the prices can't be beat. Also, the customer service is unlike any other. They are so nice and accomodating. This is why I started with a couple items here and there (they often have free shipping with no order minimum) and then once I got a feel for their quality and sizing I continued ordering more items that fit well and will be great for summer. I appreciate the way they treat me as a customer and so I will keep coming back!
Hi, there，thanks for your supporting and interesting.
Hope we will have more and more cooperation in the future.
Please rest assured，we always do our best to help our customers and we work very hard to satisfy our customers.
If you have any questions. Please feel free to contact us here: https://www.dresslily.com/m-article-id-12.htm
Great site to do your online shopping! All in all I'm very satisfied with my purchases. Cheap without compromising the quality which is about the same as what you can get from high street shops.
The only thing is if you choose the flat rate, it takes about 3 weeks. So if you're in a hurry to get your parcel i suggest don't go for a flat rate.
But definitely it was worth the wait and my money!
I love everything that I get from dresslily! I have never had an issue with receiving my products. I know it is coming from overseas, so I expect shipping to take 2-3 weeks, which is ok! Great company, glad there are places to get clothes for less money than big box stores.
You will receive poorly made clothes! You can't get even half your money back.
After a ton of work and following every detail of their return policy, they returned only $60.00 of the $129.00 they owed. However they kept all the returned items! These websites are crooked. Do not spend money here!
Dear Martha,
We are sorry to hear that you were not satisfied with your order.
We always aim to offer our customers the best solutions to their issues in line with our policies.
Please see more details on our refund and returns policy here:
http://www.dresslily.com/m-article-id-80.htm.
Please check your account and reply to the ticket we have sent you about your issue.
We are always happy to assist you.
Dresslily Customer Support Team
Shut these A-holes down! The jacket I ordered is too small and they told me to give it to a friend because it would take too much time to return it... I say BS! They offered me an 8 dollar refund... Con site. Do not order from there. Spend your money elsewhere
Dear Courtney B.,
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
Please accept our sincerely apologize. We want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
We are trying to get in touch with this customer to discuss a solution to this problem that he will find fair and acceptable.
Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.
We are committed to assisting every customer at any time.
Best Regards
Customer Service from Dresslily.com
I ordered 3 business shirt here on August 2015, and this is December 2015, haven't got them yet. While contacting them they say that they can't do anything because I didn't pay for tracking no. I lost my money. I will spread this news to all my friends in Facebook as well.
DearShambhu K.
We sincerely apologize for this inconvenience.
We will do our best to help you. Please send us a private message with your order number or the email address you used to order. The order number you have offered here is not right. We will then offer a solution as soon as possible.
Thank you.
Best Regards
Dresslily Customer Service
I was impressed with the quality of the products I received from dresslily. The speed of shipping is better than ever, and the website is very much my daily aesthetic which is nice as many other mainstream stores do not sell these kinds of clothing for the cheap prices this site does. I will definitely be ordering more in the future.
My husband bought me a few things off of the site, paid extra for a faster delivery and they shipped my stuff to Singapore! It's been there for almost a week now, the E-mail doesn't show an expected delivery date. It's been almost two weeks now, it literally took a week just to process the order. If we don't get a refund or my products in the next month we will be seeking legal action. This is bull$#*!.
Dear Nicole.
We're extremely grateful for your constructive feedback.
I want to extend my sincere apologies for the problems you have experienced.We are here to help you.
Our support team would take good care of your case and resolve it there, we are now awaiting for your reply.
Thank you so much for your support and patience.
Yours sincerely
Dresslily Customer Service
I want a refund because this site is just a money stealer. I will report it anytime it pops up and tell my large connection of friends and colleagues about how terrible of a site/business DressLily.com is. They make it as difficult as possible to contact them, and it is incredibly shady.
This is just ridiculous, and I am surprised they haven't been shut down by now. Do NOT give this business your attention.
They don't even let you see where your shipment is but says it was sent out. No cancelling, no nothing. Definitely needs to be reviewed by scam investigators.
Dear Christian M.
We want to start by extending our thanks to you for providing your extremely valuable feedback to us.
We regret any inconvenience or frustration that your experience has caused you.
We has followed your case and send email to you to solve this problem, could you kindly check your account then reply our email?
Again, we apologize for your shopping experience which was clearly not up not up to your expectations. We will work harder to minimize the possibility of a recurrence.
Best Regards
Dresslily Customer Service
I ordered 4 items in January and received 3. Two of which were the wrong size and the third ripped right after opening. Im still waiting on the fourth item 46 days after order but am not enthusiastic about receiving poor merchandise. I will absolutely not be using dresslily in the future.
Dear stacy S.
We want to start by extending our thanks to you for providing your extremely valuable feedback to us.
I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
We has followed your case and send email to you to solve this problem, could you kindly check your account then reply our email?
Thank you for your time again.
Best Regards
Dresslily Customer Service
Shame on me for not checking it out first. These people are trying to do business out of China. Made and sent from China. They are in total confusion as to how they ship and when the merchandise actually gets to you if at all. Great merchandising great ads with good looking models. The rest is a scam in a sense.
Dear JOHN C,
Thank you for your valuable feedback.
We really do not need to risk our reputation over a single order. Nevertheless, we respect your opinion. It will be nice if you can respect the opinions of other reviewers too because it is not fair to accuse other honest reviewers of being liars.
Please kindly send me a private message stating your order number or your account email address.
Here is link: http://support.dresslily.com/
Thank you for notifying us of your complaint.
Best Regards
Dresslily Customer Service
I ordered a wool grey coat in size xl.it too 2 month to come from overseas an i could not even get my arm in much less fasten it.so i see why it cost 30.00. Nothing else for me thanks! I wear a size 10.
Dear vera s.
Thank you for recent comments. We take feedback very seriously, and clearly it did not meet your expectations.
We want to extend our sincere apologies for the problems you have experienced.
We have offered an solution for your case on ticket, could you kindly check your ticket and offer us a reply?
Thank you so much again for bringing the issue to our attention. We welcome all feedback as it enables us to continually improve to provide even better service to all our customers.
Best Regards
Dresslily Customer Service
I am shocked to have not yet received my order. After reading the HORRIBLE reviews, I'm even more skeptical. I should have looked them up before ordering. I should have known better than to order off a random site without researching it. I'm expecting to be unhappy when, and if, my item arrives. Will give an update later.
Dear Amelia,
I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
We have send you an email for order information, please check at there.
If you have any further concern, please feel free to contact us at http://support.dresslily.com/
Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you.
Best Reagrds
Dresslily Customer Service
Great prices, perfect sizes and awesome fitting! I've order 3 shirts from here in dresslily.com and plan to order more, Im always getting compliments and people asking where I got them! When I tell them online no one believes me because the quality is great!
I have had a great experience with Dress Lily. Their products are amazing and super cute! I accidentally added 2 of the same item this time and contacted customer service. They quickly were able to cancel my mistake and get me the item I wanted!
Dear Tasha C.,
We would like to thank you for your kind review. We at DressLily will always do our best to ensure customer satisfaction, and it is good to hear the results of this have paid off for you.
We look forward to seeing you at DressLily again soon.
Many thanks,
DressLily Customer Service Center
I had a really good experience with dress lily. There was one missing item from my order, but the items I did receive are all great. For such low prices you would expect low quality, but all of my pieces were really nice. I have contacted them about the missing item, so we shall see how that goes.
To small, size chart is not credible, ships directly from China, no packaging paperwork. No refund or return information for the us. Returns go to China and you pay the shipping. Customer service can't pull up your order information. The organization maybe operating under other web pages. Look at the legal information of operation before placing your order.
Dear Mary J.
Thank you for notifying us of your complaint.
Let me start by apologizing personally for your experience.
We really want to work with you to make this right. Please rest assured we will do our best to help you. Please kindly connect with us with stating your order number and your issue in details. Here is link: http://support.dresslily.com/
Thank you very much for your understanding.
Yours Sincerely
Dresslily Customer Service
So many compliments on the first shower curtain, I purchased a second. Great service and quality. Hard to find! Makes a statement and is functional, too! Super fast shipping. Super support before the sale. Even better support after the sale. Sent pictures to friends. Nothing but high praise.
Would highly recommend shipping insurance because of the Asian location.
Overview
DressLily has a rating of 2.4 stars from 4,652 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with DressLily most frequently mention customer service, tracking number and credit card. DressLily ranks 12th among Discount Clothing sites.
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Dear Karen,
We are sorry things have taken longer than expected.
Please note that all our items have varying processing times that are clearly marked on the product page. The time it takes to process an item depends on it's warehouse and stock availability.
Unfortunately, for the shipping method you have chosen, there is no international tracking number available. Usually with this service, the shipping time is between 10-25 business days.
We ask that you wait patiently for your order. If you believe that your order has already passed this waiting time, please first check with your local post office and then get in contact with us.
In the meantime we have sent a message to you via a ticket.
We look forward to hearing from you soon.
Best regards,
Dresslily Customer Support Team