DressLily

DO NOT ORDER HERE!
My first order, was great showed up on time express 3-6 days, all 4 items were great. Second order - was still processing after 6 days - so I inquired - was told they don't have one item? So you can't contact me? I have to chase you down? That was start of March I still don; t have the $18 refunded. Got the order 2/3 one coat was perfect the other small but love it, Oh BTW// When ordering order 2 sizes bigger than you are! Then you won; t be disappointed.
Third order now will be the last, again processing after 8 days, all I wanted was a purse but the shipping is sooo expensive - I picked 2 other items, because also when products arrive there's $30+ in duty owed!
So a $10 purse 30 shipping and 30 duty // didn't make sense --
Well I chased them down again! To be told they don't have my purse -- ARGH
They won't take the $28 they owe towards a different purse. Instead I will wait to see if my money is ever refunded - and I will never order from them again.
And Sammydress is a sister company -- they have all the same stuff!

I made my first purchase from this POS company April the 8. Was so excited to get my order in. Well I got the first part of my order! I'm still WAITING on the rest of my order. I CALLED like a mad woman and could get NO ONE to answer the phone, so I emailed them and FINALLY got an answer. They said the rest of my order was out of stock and would ship as soon as it was in. Well on the 24th of Apr. Part of it shipped and I STILL have NOT received that and NO TRACKING number... Then on the 30th SAME DAMN THING! This is the BIGGEST HEADACHE AND BUNCH OF BS THAT A PERSON SHOULD EVER HAVE TO DEAL WITH, JUST TO GET THE PRODUCT THAT THEY PAID FOR! I WILL NEVER EVER EVER USE THEM AGAIN AND I WILL TELL EVERYONE I KNOW TO NEVER USE THEM!

I'm a very patient woman. The shipping did take time, but they messaged me letting me know when it was shipped, I constantly tracked the package, making sure that it wasn't going elsewhere or taking notes of how long it's been in a certain area. So, the shipping and waiting game was no biggie.

The clothes that they show online is nothing compared to what you get. I purchased a cute red and white patterned dress (the sku is: *******) because it looked lovely, and while I knew that the sizes were completely different from the US, I ordered a size up just in case. When I received it, it looked like something that could rip right off of me. I'm not kidding, the quality is horrible, the dress was so small, it looked like it belonged to a child. Material was very thin, and it looked nothing like it did on the pictures online. I hated it. When I emailed them about my refund, the said, I would have to pay to ship it back out and take a deduction on their product since it's already "second-hand". Despite it being within the first week of getting my delivery, I would be paying more money returning it, then getting my money back. I didn't even bother shipping it. I trashed it, and haven't shopped there every since.

While their clothes are horrible, their tights are of good material. (sku: YJ*******) I literally wore that very often before the material started tearing. Good stuff. I would buy it again, if I hadn't had the horrible experience with their clothes and return policy.

Clothes are trash! Return policy is trash! Don't waste your time or money! Worst online shopping experience EVER!

DO NOT BUY FROM HERE. This was the worst online shopping experience I've ever had. I bought my items from them months ago and I am STILL waiting for some items to arrive. They promised my items would arrive in a couple weeks but its been MONTHS. The items that did arrive are of poor quality and one of them even had a stain on it while another had ripped seams, not to mention some of my clothes was WAY off the description they had online. Their return policy is horrible, there is no set standard - they just barter with you with excuses and tell you that you have to pay for the return shipping and probably just hope you give up. All my items came on different days and I had to remind them THREE times that I still had items missing from my order. Talking with customer service is such a joke - their hotline is just an answering machine and e-mail them is kind of useless too. This was a waste of my hard-earned money and I am never ordering here again; I am going to tell every girl I know not to order on this site either. I have never been so frustrated. If their goal is to " make every customer completely satisfied with their purchase and to provide the best shopping experience possible" then they're doing a HORRIBLE job.

I bought 2 very cute dresses from this site and was excited that I found such nice clothes for such good prices. Not being in a hurry, I had no problem with using standard shipping. However, after placing the order on April 7th, 2 weeks later I had no word on the status of my order. I sent an email on their site and was told my items were Out of Stock and would be sent as soon as they got them in. They need to update their website if that is the case, just like every other professional site does, to let you KNOW that item is OUT OF STOCK when you try to buy it!

So I finally received my order May 1st, only I only received ONE dress, and it was not the correct size that I ordered! Again, I sent them a message asking what I needed to do to get the correct dress that I ordered, and also where my OTHER dress was? I got the complete run around and never got any answer as to where my dress is, or what to do about the wrong dress size. They continued to answer questions that I never addressed, and I just gave up eventually.

What a hassle. $30 down the drain, but lesson learned. Will never order from them again and I will make sure people know!

So I ordered from DessLily on 8/4, received notice on 8/5 that 1 part of my order was shipped and on 8/8 the other part was shipped. Mind you BOTH emails I have about BOTH orders say that I chose Expedited shipping (which I did) and according to their website Expedited shipping is 3-7 business days. Here it is 8/18 and I STILL do not have my order.

I was told via their chat line that only part of my expedited shipping covered my orders and the other was processed as "standard" which is 8-15 business days.

Now, I was then told to contact *******@dresslily.com and complain to which emails bounced back FIVE TIMES! Looks like I won't get my items or a refund for crappy service in time for what I needed them for. I guess they count on you not contacting them. Oh and OF COURSE their live chat and phone calls can't assist with "after sales" orders.

Maybe one day I'll get my $75 in items... I'd really like a refund and they can have their items back.

Hoping they see this since I can't email them or get resolution over the phone/chat and maybe they can do something with the order

I ordered two items on 11-6-14. It stated that items were shipped on 11-10-14. Was very excited for my items. By 1-6-15 I had yet to get my shipment i emailed them and they stated the standard spew on delivery. I said I would give a bit more time. It is know 2-3-15 and nothing. In correspondence with customer service was told that i would have t6o sign for my package at delivery. I never got a letter from the mail carrier stating that they had a package. Asked for a refund and this was the there response and mine to them.

Dresslily Customer Support At: 02/02/2015 07:46:52 PM
Dear xxxxx,

Thank you very much for your reply.
We have checked it, and you haven't pay the insurance.
If you want refund we could only refund for you 50%.
How about we will resend a new item for you.
But you know the item is free shipping, we paid the shipping fee for you.
Could you please pay 2 usd tracking fee?
We will resend for you use registered shipping method.
Looking forward to your reply.

Best regards
Eddy

Xxxxxx At: 02/03/2015 06:17:43 AM
I wanted the items i ordered you couldnt even get me that why in the world would I want to select another item. If u r sending me a new item how about send me the ones i ordered and paid for. I never even received a ticket from the post office stating that you tried to deliver(If the goods has no one sign it will return to us. via your reply) I was very excited to have found your sight and Know I am nothing but disappointed.

FACTS:
1) I ordered 14 items. Received 11 items in 3 different packages within ab0ut 2 weeks or so.
2) 3 of the 14 items ordered, never arrived, It's been 30 days now.
3) 7 items of the 14 are unwearable due to size problems (HUGE), the slips underneath the sheer dresses are so short they don't even cover my crotch.
4) 2 items, although too short to wear as a dress as I purchased them, but are super duper cute and I can wear them as tops with leggings or jeans.
5) 2 items of the 11 I did receive are as pictured, described and true to the size chart on website and are super duper cute and fit great.
6) They did not post/approve any of my disgruntled honest reviews
7) They did post/approve my 2 positive reviews.
OPINION:
They are selling us throwbacks from QC (quality control) from other companies or maybe even their own. I say other companies because that explains why the packages all come at different times, and would also explain why items aren't showing up, and also explains the size, quality and malfunctioning issues. I have experienced.
CLOSING: If you still buy from this company after reading these reviews, then no one to blame but yourself. As for me, I will expect a full refund of all 10 items I have either not received or were screwed up or I'm gonna do what I do best. :)